Customer Service Quality Assurance

**** ***** **. *******, **. *****

816-***-**** ( *******@*******.***

KATHERINE MURRELL

objective

Seeking a challenging and rewarding career where my skills

will contribute to both the success of the Institution and

myself.

QUALIFICATIONS

. Strong leader, self motivated, exceptional organization

skills, strict attention to detail, team minded.

. Clinical Instructor at Liberty Hospital for 3 yrs.

. Assisted in organizing and training Jr. and Sr. Rad. Tech

Students during their clinical rotations.

. 6yrs. As Manager/Owner of a restaurant where I taught and

implemented leadership programs.

. Work efficiently with little or no supervision

. Proficient in Microsoft office suite

Work history

June 2004 to Present Outlaws BBQ

Kearney Mo.

Owner/Manager

. Managed and trained a team of 10-15 employees for 6 yrs.

. Created many incentive programs focused on both motivation

and customer service.

. Established training programs for diverse job

descriptions.

January 1994 to August 2004 Liberty Hospital

Liberty, Mo.

Radiology

Tech.

. 10.5 yrs. Working in General Diagnostics, CT, Angiography,

Surgery, Trauma and Cath Lab.

. Quality Assurance, Equipment mandates, Scheduling, Peer

Review.

. Clinical Instructor for 4-8 Jr. and Sr. Rad. Tech students

for 3 yrs. Scheduled training and acted as liaison between

clinical sight and school.

August 1993 to January 1994 Creekwood Family Care

K.C. Mo.

Chief

Radiology Tech.

. Rad Tech in Medical office for 5 Physicians.

. Oversaw all radiology procedures.

. Department organization, filing, film storage, legal

standards, ordering of supplies, education,

resources/clinical, liaison between clinic and

Radiologist; documentation, medical records, radiation

monitoring, equipment upkeep, patient correspondence/call-

backs.

education

1993 North Kansas City School of Radiology North

Kansas City, Mo.

RT (ARRT), Radiology, GPA 3.5

1991 Maplewoods Community College K.C.

Mo.

General Education, GPA 3.86

1990 State of Missouri

Jefferson City, Mo.

High School Diploma, GPA 316

certification

ARRT Diagnostic RT 1993

ARRT Mammography M 1994

ARRT Computed Tomography CT 1998

SUMMARY

11 YRS. EXPEIENCE, STRONG LEADERSHIP ABILITY, ARRT CERTIFIED RT, M, CT,

TEAM MINDED, SELF MOTIVATED

REFERENCES

Upon request.

Contact this candidate