Customer Service Technical Support

Michael Coleman

*** ******* *****

Jonesboro, GA 30236

678-***-****

************@*****.***

Career Objective

To obtain a position where my Skills are utilized to the fullest

and advancement is offered within a company.

Education

Florida Metropolitan University

Jacksonville, FL

Bachelor of Computer Information Science

December 2003

Cumulative GPA: 3.36

Military U.S. NAVY June 1995-

1999

Certification AS/400 Operations

. Skills

Help Desk Support, Financial Budgeting, Processing Banking

Statements and Financial Reports, Management, Customer Service,

Communication, Problem Solving, Hardware and Software knowledge,

knowledge of distribution process, knowledge of computer and data

equipment, ability to work independently, and organizational

skills. IBM Client Access, Electrical Engineering,

Experience

AJ Productions/ MC Studios Atlanta, GA 2005-

20010

Help Desk Support/Customer Developer

. Created, Designed, Developed, and Managed Financial Reports

for Internet Businesses

. Programmed Codes in HTML, SQL for Financial Transaction

. Created Ecommerce for Financial Tracking

. Tracked Technical Support calls by logging trouble shoot

calls into HEAT Application.

. Provided Outstanding Customer Service that Increased sales

and customers

. Implemented new customer service tactics and marketing

strategies that increased customer satisfaction

J & J Vistakon Jacksonville, FL 2003-

2005

SQL Computer Operator/Help Desk Support Analyst

. Created, Added, Modified, and Deleted New User Accounts

. Tracked Technical Support calls by logging trouble shoot

calls into HEAT

application.

. Monitored Customer Accounts, Job Scheduling, Work

Management, Printing Functionalities and Followed Checklist

procedure when resolving customer issues.

Bombardier Capital Jacksonville, FL 2002-

2003

AS400 Operator/Help Desk Support

. Monitored customer system accounts connectivity remotely.

. Provided Customer Technical Support to 5 Major Departments

using AS400 Accounting System.

Verified financial reports printed correctly and sent to

Corporate Bank for

Processing via Wide Area Network

. Generated Automated Daily, Weekly, and Monthly Account

Reports and Tape Backup to run for all 5 Departments

. Entered New Customer Accounts information in System and

Printed documents for new customers.

US NAVY (RESERVES) Jacksonville, FL 1999-2002

(CDW) Computer Discount Warehouse Vernon Hills, IL

1999-2002

Customer/Helpdesk Support

. Utilized AS/400 Operating System to support customer within

the warehouse for efficiency.

. Add, Modified, and Deleted user Customer Profiles

. Supported Customer by creating, adding, modifying, and

deleting information

. Maintain customers by managing job queue workflow

. Managed out-queues for customers and printing documents

. Generated Customers Batched reports

. Viewed Customer Job schedules to verify times jobs ran

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