Customer Service Sales

clarie m. rodriguez

*** ** *** *****, ***** Springs, Fl 754-***-****

*******@*****.***

Objective:

Underwriting manager position, where I can utilize all my

skills and training to contribute to corporate profits and

efficiencies. Room for advancement and growth within the

organization

Skills Profile

Highly organized, detail oriented individual who knows how to

balance priorities within tight deadlines.

Motivator, recognized for dedication, leadership, analytical

skills, work ethic and professionalism

Goal oriented individual with strong leadership capabilities

and focused on maintaining a high level of customer service

along with long term client relations/retention

Ability to think strategically and apply strategy at the

tactical level

Employment History

Acting Underwriting Manager/ 7/2/2009 - current

Underwriting Supervisor, AlphaStaff, Inc.

Ft. Lauderdale, Florida

Re-organized the department to increase efficiency and shorten

sales cycle

Expanded market offering to broaden sales spectrum and

geographic footprints

Restructured management reports as basis for better decision

making ( Weekly report card)

Implemented sales/underwriting training program

Strengthened relationships with sales force and external

clients, including field visits and accompanying sales as

needed to acquire the sale.

Managed WC coverage for the acquisition of over 750 new

clients/20k employees

Sr. Lead Underwriter, AlphaStaff, Inc. 11/5/2007 -

7/2/2009

Ft. Lauderdale, Florida

Broadened policies and procedures to be more specific to the

operations and to the renewal process

Managed multi-carrier renewal process of over 50,000 worksite

employees with multi-state exposure for approximately

$20,000,000 manual premium WC program

Coordinated the establishment of database to track hundreds of

policies in the Risk management department

Quality Control Coordinator, GMAC RESCAP 7/1/2005 -

8/1/2007

Ft. Lauderdale, Florida

Reviewed all loan submissions for our National Quality Control

division to determine if fraud was present and to ensure it

met the program guidelines for our multi-state investors to

guarantee purchase at time of delivery

Exceeded daily goals of 10 loans reviewed daily

Maintained 24 hour turnaround time in order to maintain

customer service levels

Analyzed risk as a whole to prevent financial exposure and loss

to the organization

Completed numerous Fraud prevention seminars/courses

Underwriter/Team Lead, Homecomings 12/1/1998 -

Financial(GMAC) 7/1/2005

Ft. Lauderdale, Florida

Analyzed income documents, assets, credit and collateral

documentation for credit worthiness and sale to investors

Responsible for leading a team of 12 employees to ensure turn

times and customer service levels were maintained

Received leadership award( only awarded to 5% of the entire

organization nationally)

Completed 4 customer service training modules and 3 management

seminars in order to be able to lead my team to be successful

in all goals

Maintained daily communication with external clients and sales

team to ensure satisfaction and goals were met

Responsible for training new and existing clients on all

systems, processes and procedures

Supported brokers daily with any program, pricing, credit

questions

Improved customer relations gaining the clients trust, by

indentifying their specific needs and providing them with the

necessary information to meet or exceed their needs

Education:

Completed 200 hour course - 220 P & C license

References available upon request.

Contact this candidate