Customer Service Management

Tracy W. Elder

**** * **** ****** **** **** • Phoenix, AZ 85014 • 602-***-**** • Email:

*******@*****.***

Seeking position in…

LOGISTICS / WAREHOUSE MANAGEMENT / CUSTOMER SERVICE

Enhancing Profits Through Strategic Plans and Latest Distribution Methods,

With Special Attention to Customer Service.

Results-driven, highly-experienced operating/management professional offering extensive and

successful leadership in production operations, logistics, warehousing, distribution, and customer

services. A career in creating market advantage, reducing and controlling expenses, and

fostering a culture of teamwork, shared mission, and dedication to customer needs. Solid

management, personnel leadership, and technical expertise in pursuit of bottom-line goals and

objectives. Core strengths:

Customer Service and Quality Control Management Purchasing and Inventory

Control

Strategic Planning and Logistics Management Shipping and Receiving

Materials and Asset Management / Warehousing Personnel Training and

Development Computerized Inventory Management •

International Shipments

“Continuous improvement to lead companies and serve customers.”

Highlights

• Leadership roles in coordination, planning and execution of multi-million dollar

production projects.

• Skilled in all phases of Logistics, resource planning, product scheduling, tracking and

control.

• Containment of operating costs and procurement of materials.

• Key account management, vendor relations and account servicing.

Professional Experience

BLOCKBUSTER ONLINE, Warehouse Distribution Center, Phoenix, AZ; Supervisor

2006

• Director of 7 full-time employees and 25 temporary personnel at distribution center.

• Oversaw mailing operations of 15,000 to 20,000 units per day of DVDs, and handled

inbound

merchandise returning to inventory.

COURIER GRAPHIC CORP., Phoenix, AZ; Shipping / Receiving Manager

2000 to 2005

• Supervised staff of 6 and coordinated the planning and execution of major production

projects.

• In charge of logistical and resource planning, product delivery and transportation

requirements, production inventory management, warehousing and shipping of

materials, vendor

relations, vendor selection, purchasing, quality control and inventory control.

• Ensured inbound and outbound shipments and related paperwork was processed

effic**iently and

accurately in accordance with standard operating procedures.

• Awarded Certificate for “5 Years of Perfect Attendance.”

PRISMA GRAPHIC CORPORATION, Phoenix, AZ; Supervisor

1998 to 2000

• Directed 4 staff members in commercial printing projects, distribution, direct mailing

and

warehousing projects.

• Purchased and maintained inventory levels to support production requirements.

IRONWOOD LITHO, Tempe, AZ; Supervisor

1992 to 1997

• In charge of production management and supervision of 7 employees for full-service

commercial printing organization.

• Oversaw all aspects of materials management and control including purchasing,

tracking and

usage of inventory, distribution, direct mailing and warehouse projects.

Contact this candidate