Customer Service Sales

**** ******** ***.

Brooklyn, NY ***** Phone 646-***-****

E-mail *******@*****.***

Tom Jian Yi Wu

Summary of Analyst with more than nine years of a data quality

qualifications control experience. Possess demonstrated ability to build

and manage strong productivity and tangible results.

Major strengths in workflow production, research and

problem solving, heavy customer service interaction.

Designed and managed product consistently surpassing

client expectations.

Professional

experience United States Census Bureau - Brooklyn, NY April

2010 Aug 2010

Field Verification Lister

Verify the existence of respondent provided address,

which have not been verified by a census worker. Verify

potential duplicate address. Update addresses list and

census maps on assigned binders.

Crew Leader Assistant

Meet daily with enumerators to:

Check their work for completeness and accuracy.

Ensure they have proper work materials.

Distribute new or reassign work to them.

Review their payroll forms.

Monitor their work cost and progress.

Answer any questions or concerns they may have.

Conduct observations of enumerators while they work in

the field. Recommend or provide on the job training for

some enumerators. Transport completed work, payroll

forms, and other materials to and from the Local Census

Office. Help enumerators with difficult situations, such

as respondents who refuse to be interviewed, gated

communities where access is denied, and apartment

mix-ups.

Started as enumerator for Non-Respond Follow Up (NRFU)

operation, recommend to Crew Leader Assistant.

Completed all difficult assignments where respondents

refuse answer from enumerators.

One of the few get call back to finish the final two

census operations Non-Respond Follow Up Verification

Delete Check and Field Verifications.

Thomson Reuters PLC - New York, NY April 2000 - Mar

2009

Senior Market Analyst, NA Estimates (2006- 2009)

Monitor data quality applications, procedure and reports.

Support and answer to external and internal client's

inquiries. Prepare and created S&P 500 scorecard and

distribute to clients. Start and lead Same Store Sales

Project - Designed and managed finalize reports sent to

internal and external clients. Revising or creating new

procedures to improve operating efficiencies. Train and

develop team on data knowledge, client responses,

training materials, application enhancements, procedure

documents and application workarounds. Manage the

workload of Analysts to ensure data integrity and

quality.

Designed Same Store Sale Product and application for the

company.

Manage S&P 500 scorecard and distribute to major

financial firms and consistently provide weekly reports

to internal clients which appear on CNBC weekly.

Market Data Analyst, NA Estimates (2000-2006)

Monitor and re-evaluate the estimates daily via to market

events. Review reporting companies prior to their earning

release. Editing analysts' daily operation. Monitor

weekly production, quality and timeliness of the

analysts. Review and research on out-of-range estimates

to determine accuracy of the data. Analyze economic,

estimates and fundamental data to determine proper moving

of the market. Supervise and monitor out-of-date

estimates. Assist with migrating Estimates operation from

New York to Bangalore, India. Analyzed all appropriate

investment opinions and estimate types (such as EPS, FFO,

CF, EBITDA, revenues, growth rate etc.); This includes

the line by line review of multiple page research

publications, including financial models (Income

Statement, Balance Sheet and Statement of Cash Flows) as

well as industry matrices and attachments to provide a

complete set of understandable earnings statistics. Daily

review all Equity Research Publications produced by

assigned firms. Verified all earnings statistics for

accuracy before they are inserted into the RED (Reuters

Estimate Database) application.

Highest weekly data producer with high accuracy rate.

Increased accuracy and efficiency of staff by educating

them the best way to update data information.

Compass Group/USA Division 1998 -1999

Team Supervisor.

Manage various food vendors on SUNY at Stony Brook's

campus cafeteria. Maintain customer satisfaction and

handle inquiries. Handle payroll activities and financial

records. Uphold a balanced inventory and insure safe and

proper inspections.

Equinox International 1997 -1998

Supervisor

Improve relations between the sales team and clients.

Train and supervise new recruits in public relations.

Interact with and provide support for new recruits.

Conduct thorough market research and offer information

services

Education SUNY at Stony Brook 1998

Major: Economics

Minor: Business Management

Languages Fluent in Cantonese and Mandarin.

Additional

Skills Working knowledge of Reuters estimates

Reuters Link for Microsoft Office (RLMO)

Reuters Knowledge

Microsoft Office (Outlook, Word, Excel - using Macro to

create reports)

SQL

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