Management Project

Europass

Curriculum Vitae

Personal information

First name(s) / Jos Ant nio Da Cruz Ramos

Surname(s)

Telephone(s) Mobile +(351-***-***-***

E-mail(s) ***************@*******.***

Nationality Portuguese

Date of birth 30/06/1968

Gender Male

Desired employment / Senior CRM Consultant

Occupational field

Work experience

Dates 01/01/2009 >

Occupation or position Siebel Senior Admin./Support Consultant

held

Main activities and Siebel Telecommunications Project

responsibilities Client: TMN (The number one Mobile Company in Portugal)

Siebel Version 7.5

The Production environment has around 4500 user, at pick

around 3500 users connected simultaneously. Several

call-centres across the Country, with 3 main CTI Sites.

Having more than 7 million clients. The project, besides

Production, has development, tests and QMS Siebel

environments with a total of 40 servers. The production

environment has total of 34 servers (Windows and Solaris),

3 clusters, with Oracle DB on Solaris with LDAP and ADSI

authentication. The CTI is provided by Altitude Software

with Avaya PABX's.

My main duties are to Manage and support the Siebel

environments and manage the team.

Name and address of Olisipo (PTSI/TMN)

employer

Type of business or Telecommunications and Outsourcing

sector

Dates 01/01/2004 - 31/03/2009

Occupation or position Siebel Senior Admin./Support Consultant

held

Main activities and Managing the Siebel and CRM Production Team

responsibilities Client: OPTIMUS (Third Mobile Company in Portugal) Siebel

Version 7.5

The Production environment had around 1500 user, at pick

around 900 users connected simultaneously. Having also a

development, tests and QMS environments. The production

environment had total of 12 servers (Windows and HP-UX), 2

clustered, with Oracle DB on HP-UX with and Siebel

encryption on the authentication. CTI provided by Genesys

with Nortel PABX's.

The main duties of the Siebel CRM IT Group were to manage

the Siebel environments, the Windows and Unix Servers, and

also the functionalities configured by the development

team.

My main duties are to coordinate the team, the Budget and

interface with the client, the development team and the SAP

team due to Siebel/SAP integrations.

Among the Applications/Technologies involved in the project

was Siebel, Witness, FileNet PANAGON, ARS REMEDY.

Name and address of Mainroad

employer

Type of business or Telecommunications

sector

Dates 01/06/2001 - 31/12/2003

Occupation or position Siebel Senior Admin./Support Consultant

held

Main activities and Managing/Supporting the Following Projects:

responsibilities

Client: - Banco BEST (Online banking on Siebel) Siebel

Version 6.0.

The Production environment had around 300 local users, at

pick around 100 users connected simultaneously. Having

around 10,000 online clients.

The production environment had total of 20 servers

(Windows), 2 clustered, with SqlServer DB.

The main duties of the Siebel Support Team were to manage

the Siebel environments, the Windows Servers, and also the

functionalities configured by the development team.

My main duties are to coordinate the team, the Budget and

interface with the client, the development team.

I was responsible for the reviews of these consultants,

interface between them, the client and company.

Client: - PT-PRIME (Big Accounts / Fixed Line Company)

Siebel Version 6.3.

The Production environment had around 1500 users, at pick

around 900 users connected simultaneously only on Siebel

dedicated clients.

The production environment had total of 5 servers (Solaris)

with Oracle DB.

The main duties of the Siebel Support Team were to manage

the Siebel environments and the functionalities configured

by the development team.

My main duties are to coordinate the team, the Budget and

interface with the client, the development team and the

TIBCO integration team and CTI Team (Altitude).

I was responsible for the reviews of these consultants,

interface between them, the client and company.

Client: - PT-Comunica es (Residential Accounts / Fixed

Line Company) Siebel Version 6.0.

The Production environment had around 3500 users, at pick

around 2000 users connected simultaneously only on Siebel

dedicated clients.

The production environment had total of 10 servers

(Windows) with Oracle DB on Solaris.

The main duties of the Siebel Support Team were to manage

the Siebel environments and the functionalities configured

by the development team.

My main duties are to coordinate the team, the Budget and

interface with the client, the development team and the

TIBCO integration team.

I was responsible for the reviews of these consultants,

interface between them, the client and company.

Name and address of Novabase

employer

Type of business or Outsourcing and Telecommunications

sector

Dates 01/09/1997 - 31/05/2001

Occupation or position Team Leader of the LAN Team and the UNIX Support Team

held

Main activities and First position at AMS - Team leader of the LAN Team and

responsibilities Helpdesk

Second Position at AMS - Team Leader of the Support Group,

managing the three teams (LAN Team, HelpDesk Team and the

UNIX Support Team) and Unix Team).

Name and address of AMS - American Management Systems.

employer

Type of business or Telecommunications

sector

Dates 01/07/1993 - 31/08/1997

Occupation or position Team Leader of the Support and HelpDesk Team

held

Main activities and Managing the Support and HelpDesk Team, the daily work and

responsibilities the installation schedule.

Name and address of Inforcash de Microlider

employer

Type of business or IT / IS Consumer

sector

Education and training

Dates 01/09/1986 - 31/07/1991

Title of qualification Computer Science Engineer

awarded

Principal subjects / Computer Science, IT /IS Management

occupational skills

covered

Name and type of UCAB - Universidad Cat lica Andr s Bello, Facultad de

organisation providing Ingenier a Inform tica

education and training

Level in national or 16,3

international

classification

Dates 01/09/1974 - 30/06/1986

Title of qualification High School (12 Grade)

awarded

Principal subjects / Humanistic and Mathematic

occupational skills

covered

Name and type of Several Schools, being the last one the UNIDAD EDUCATIVA

organisation providing FELIX ROMAN DUQUE (Guacara - Carabobo - Venezuela)

education and training

Level in national or 18,5

international

classification

Other Courses/Trainings Lotus Notes System Administration, (AMS/Tecnidata).

Project Management Course, (AMS)

Advanced IT Management, (AMS)

Priority Management Course, (AMS).

Interview and Recruitment Course (AMS).

Performance Management (AMS).

The Business Writing Course (AMS).

Negotiations Workshop for Administrators (AMS).

Oracle PL/SQL (AMS/Oracle)

Oracle 8I DBA (AMS/Oracle).

Course and Certification Siebel 2000 CCC (Novabase/Siebel).

Siebel 8 Essentials Course (Sonaecom/Oracle)

ITIL V2 and V3

Personal skills and

competences

Mother tongue(s) Portuguese

Other language(s) Fluent - English and Spanish

Self-assessment Understanding Speaking Writing

European level Listening Reading Spoken Spoken

interaction production

English

Organisational skills IT /IS Management

and competences Project Management

Personal and Personnel Relations Team Management

Interviews (Job Interviewer)

Personnel Recruitment

Negotiation

Stress Management

Priority Management

Lotus Notes/Domino

Technical skills and MS-DOS.

competences Windows.

Unix.

Linux.

Solaris.

HP-UX.

Networking.

Siebel Design, Implementation, Administration and

Maintenance of Siebel Instances.

SMB/Samba.

SQLServer.

Oracle.

Microsoft IIS and Apache WEB Server.

ARS Remedy

FileNet Panagon

Witness

SIEBEL 6.X, 7.X, 8.X

Lotus Notes - Domino Admin.

Driving licence Portuguese Driver's license n L-1286345-5

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