Customer Service Technical Institute

Deyaughn Jolly

**** ** **** *******

Miramar, FL 33025

786-***-****

********.*****@*****.***

Professional Goals:

To obtain a position as a (enter job) that will enable me to use my strong

organizational skills, and educational background to make a positive

contribution to the company

Employment History:

Vanguard Utility Services July 2010 - Present

Installer

. Installed the new "Smart" meters for Florida Power & Light

. Provided excellent customers service

Wal-Mart Super Center Sept. 2001 - July 2010

Chemicals/Frozen-Dairy Associate

. Unload merchandise from carriers

. Stocking Merchandise

. Provide customer service

. Operated Forklift, Baler

Education:

Associate, Computer Electronics Engineering & Technology - 2008

ITT Technical Institute, Fort Lauderdale, FL GPA: 3.33

Qualifications:

. AC and DC Circuitry (Series, Parallel, and Combination, Inductance\

Inductance Reactance, Capacitance\Capacitance Reactance, Passive

Filter Circuitry )

. Digital Electronics (Combination Logic, Flip-flops, Synchronous and

Asynchronous Counters, Shift Registers)

. Electronic Devices (Diodes and Diode Circuits, Bipolar Junction

Transistors, Transistor Biasing, Transistor Amplification, Negative

Feedback Circuits, Linear Operational Amplifier Circuits, Nonlinear

Operational Amplifier Circuits, Active Filter Circuits)

. PLC Hardware (Programming, Processing Control Data, Installing and

Editing Ladder Logic, Troubleshooting Ladder Logic, Ladder Logic

Diagrams)

. Operating Digital Multi-Meters (DMM), Oscilloscopes, Logic Analyzers,

Power Supplies, Soldering Iron

. Operating Systems ( Windows 2000, Windows XP, Windows Vista, Windows

7)

. Typing: 55 WPM

. Built, maintained, and repaired computer systems to improve speed,

reliability, and efficiency of operation.

. Tested voltage, resistance, and phase angle in circuits, using

voltmeters, ohmmeters, and phase rotation indicators. Prepared and

maintained all equipment used in safety and compliance testing. Passed

all equipment tests successfully.

. Diagnosed analog/digital circuitry and perform tests of continuity,

resistance, insulation, breakdown, impedance, voltage level, current,

and frequency, to determine fault isolation.

Awards:

Academics:

. ITT Technical Institute: Customer Service Specialist Training July

2007

. ITT Technical Institute: Highest Honors Winter 2007

. ITT Technical Institute: Highest Honors Summer 2007

. ITT Technical Institute: Highest Honors Spring 2007

. ITT Technical Institute: Highest Honors Fall 2006

. ITT Technical Institute: Highest Honors Summer 2006

Wal-Mart:

. Wal-Mart Super Center: Five Years of Service September 2006

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