Customer Service Sales

RENEE CALLAGHAN

Address: * ******** ********, ******, **

Phone Number: 613-***-****

Email address: ***.*********@*****.***

LinkedIn: ca.linkedin.com/in/reneecallaghan/

A passionate, self-motivated, and innovative public relations and

English literature graduate with a keen interest in social media, research,

pop culture, current events, event planning, and marketing. A self-starter

with a strong suit for writing and well versed in presentations, with

impeccable multi-tasking abilities, and interpersonal skills. A creative

and results-driven employee with a track record of driving sales through

teamwork and exceptional customer service. A reliable worker with time

management skills who is enthusiastic about new challenges, and always

meets deadlines.

Skills

> Experience in drafting numerous communications pieces including:

communications plans, news releases, media advisories, social media

templates, op-ed pieces, feature stories, etc.

> Experience in event management and event coordination in

partnership with the Shepherd's of Good Hope

> Experience with the implementation of a communications plan

> A track record of high sales when working for The WORKS and Aritzia

> Technical skills include experience with Microsoft Office Suite,

PowerPoint, Visual Basic, Adobe InDesign, Dreamweaver, Excel, and

Photoshop in creating posters, presentations, advertisements,

competitive analysis, and media contact lists.

> Experience in acting as a community manager for social media

platforms including: Twitter, YouTube, Pinterest, Instagram,

Foursquare, Tumblr and Facebook.

> Experience working as a team on the production of a website and

group-blog using Word press.

Education

> Algonquin College, Public Relations, Honours (2011- 2013)

> University of Ottawa, Bachelor of Arts, English Literature (2007-

2011)

> Holy Cross Secondary School, Kingston Ontario (2004- 2007)

Work Experience

The WORKS Gourmet Burger Bistro May 2013-

Present

Server

> Greeting guests and informing clients on seasonal specials

> Upselling guests to try our latest featured menu item, or indulge

in a "tower of rings"

> Multi-tasking by seating and greeting guests, taking orders,

running food for myself and for co-workers, making beverages, and

printing and collecting payment for my 11-13 table section, all

while ensuring that guests are content and thoroughly enjoying

their meal

> Indulging guests in conversation and responding to any questions

about our menu

> Drive sales for the WORKS through exceptional customer service and

upselling

Public Relations Intern

Ottawa Fashion Week Oct. 2012-

Nov. 2013

> Assist the Public Relations Coordinator with creation of press

materials using new and traditional social media

> Draft and send emails to, as well as make phone calls to potential VIP

who may show interest in attending or taking part in the event

> Manage VIP/media invitations, as well as guest list for the event

> Co-ordinate seating plan with the public relations team

> Draft press releases for the Public Relations Coordinator to release

and publish on the Ottawa Fashion Week website

> Making media calls and creating media lists

> Media pit monitoring during the three day event

> Utilizing personal social media accounts to advertise event

> Monitor incoming e-mails for the public relations lead

> Respond to questions regarding VIP/media seating, as well as designer

PR requests

Mortimer Marketing Group Mar. 2013-

June 2013

Marketing Communications Coordinator

> Writing for the web, marketing collateral and other marketing

communications programs

> Attend networking events and conferences in representation for

Mortimer Marketing Group

> Developing and executing communications and marketing plans

> Event planning, marketing and execution including market research

and contribution to the business plan

> Community management for a variety of clients with a focus on

utilizing HootSuite and Bit.ly for Twitter management

> Research market trends for privacy sector for client Privatis

> Compose competitive analysis for clients on Excel Spreadsheet

> Research and approach industry professionals for media strategies

regarding renting event space in Vancouver for client Zone

> Adapt advertising and strategic marketing strategies to attract

potential users and interested parties for clients

> Edit existing web content for clients and produce new content for

existing or new websites

> Project management for design for a variety of web properties

Michael Kors Headquarters Jan. 2013- Mar.

2013

Sales/ Public Relations Intern

> Merchandise showroom and sample room according to season and/or

colour and trending themes

> Attend sales meetings with VP Sales to determine which articles

buyers will purchase for upcoming season

> Organize buyer requests in Excel spreadsheet

> Maintain an up-to-date record of the Left-To-Sell items from

previous seasons

> Reference the Michael Kors New York City line sheet daily to

maintain showroom based on which items have been removed from the

NYC collection

> Make decisions with the VP Sales and sales team as to which items

will be included in the upcoming Michael Kors line for Canada

> Photograph final existing items for upcoming season to use as

reference on Excel spreadsheet

Woody's Urban Pub Sept. 2012-

Dec. 2012

Server

> Complete bar inventory upon arrival

> Operate the Silver Ware system to input orders into the computer

> Greet and serve customers in a friendly and up-beat demeanor

Fieldhouse Bar and Grill

Jan. 2010- Jan. 2013

Server

> Responsible for greeting customers in a friendly manner and taking

orders

> Operating the Matire' D system to input orders into the computer

> Maintaining long-lasting relationships with the customer, and

delivering complete orders.

Aritzia

2011-2012

Sales Associate

> Responsible for greeting customers in a friendly and professional

manner

> Meeting a pre-determined sales goal of $350/ per hour

> Folding and running clothing, and maintaining the image of the store.

> Merchandising clothing based on which bay of the store each clothing

line resides

Finance Specialist-Accounts Payable: CR 05

2008/ 2009

Correctional Service of Canada, Kingston Penitentiary

> Responsible for input and control of all accounts payable

> Liaising with managers and suppliers to meet needs as requested

> Pre-audit and input of accounts payable into financial system

> Close purchase orders

> Answered inquires from suppliers

> Maintain up-to-date filing system

Skills/ Extra- curricular

> Smart serve certified

> First Aid Certification

> Holy Cross Secondary School rowing team

> Ernestown Barracuda swim team

Volunteer Experience/Awards

> African Education Resource Centre, public relations volunteer

> Honours, Algonquin College

> Entrance scholarship from University of Ottawa

> 2012 Juno Volunteer, responsible for media sign in's and inquiries

> Open Mic Night, Logistics lead. Secured venue for event, discovered

local talent

> 2012 Boogie for Hope, Fashion show judge

> Event planner for public relations program "Welcome to the Program

Party"

> Media relations for Agent 99 clothing store in Kingston, Ontario

References available upon request.

Contact this candidate