Software Engineer Customer Service

Ulka H. Parab

Mundelein, IL *****

847-***-**** / 847-***-**** *********@*******.***

SUMMARY

Results-oriented project management professional with a proven track record

of accomplishment. Experience working from product conception to delivery

and sell through. Over 10 years of strong foundation in all phases of

embedded software development with proven capability in working with global

teams. Strict adherence to software engineering practices for quality

software development. Led and successfully implemented multimedia features

for Brew and Android based smartphones. Hands-on experience in layer 3 of

GPRS and UMTS protocol stack in addition to VPN IPSec, IMS / SIP, VoIP and

video share. Successfully managed aggressive market timelines while

working closely with offshore resources and third-party vendors.

Consistently demonstrated effective leadership, flexibility and strong

communication skills, which were often highlighted by reporting managers.

Six Sigma Yellow Belt.

PROFESSIONAL EXPERIENCE

MOTOROLA, Libertyville, IL 2004 - 2010

Senior Staff Software Engineer 2006 - 2010

Managed project planning, scoping, scheduling, risk and quality management

for various mobile phone features. Effort also included proposing

estimates in staff months, lines of code and tracking low level schedules.

Worked on statement of work (SOW) and managed third party vendors. Managed

cross-functional and geographically dispersed teams while tracking issues,

milestones and feature status.

. Improved customer satisfaction with Verizon by working on multimedia

features and enhancing functionality for products: Blaze, Rush, Torch,

DroidX, and Droid2WE.

. Managed third party vendors and performed feature work for Push

(Carriers: Metro, USC, Cricket, Regional, LATAM).

. Successfully implemented HDMI bring-up for DroidX program by providing

software and factory support, which has been a key marketing feature for

Motorola's DroidX smartphones.

. Successfully drove software issues to closure to meet product

deliverables by co-ordinating with development team and product teams,

resulting in faster resolution to improve quality for customers like

Verizon and T-mobile.

. Developed Session Initiation Protocol (SIP) Library, APIs (Application

Programming Interface) to access basic services of RadVision SIP stack,

which helped to build flexible applications independent of underlying SIP

stack.

. Led implementation of applications / user agents (UA) (video share, VoIP-

Voice Over IP, registration, discovery, presence UA) based on SIP Library

which helped early launch of VoIP based product into market place.

Senior Software Engineer 2004 - 2006

. Implemented IP Multimedia Subsystem (IMS) Proxy to route SIP signaling

between UAs and messages from network.

. Mentored developers on SIP Library, ensuring successful porting into

Linux-Java and Windows mobile platforms. Conducted SIP presentation to

team members enabling smooth and fast building of SIP based application.

. Served as technical leader, responsible for identifying, analyzing and

resolving high severity software issues thus displaying problem solving

and debugging skills while working with customers like Net2Phone, Lucent

and Neuf. Received award (BRAVO) in recognition and appreciation of the

contributions to the VoIP / SIP / IMS Technology Platform and Customer

Engagements.

. Developed diagnostic feature, which enabled automatic detection of

failure to end users, thereby enabling users to take corrective actions

and reducing customer service calls significantly.

. Developed VPN Engine and integrated with third party Certicom IPSec

solution which was recognized for timely and quality work and played an

important role in successful launch of product.

. Successfully implemented AT command to automate uplink data transfer

which improved the certification of Motorola mobile by reducing 25

testing days plus testing was made more reliable.

Ulka H. Parab Page Two

MOTOROLA, Bangalore, India 1998 - 2001

Senior Software Engineer 2000 - 2001

. Involved in development and integrating Intelligent Data Router, PDCP

(Packet Data Convergence Protocol) and SNDCP (Sub Network Dependent

Convergence Protocol) functionality to work seamlessly to transfer data

independent of the underlying Radio Access Technology (either GPRS-

General packet radio service or UMTS-Universal Mobile Telecommunications

System).

. Led design and testing efforts for RFC 2507 IP Header compression to

remove the negative impact of large IP headers and allowing efficient use

of bandwidth on low and medium speed links.

. Incorporated P2K (in-house) architecture connectivity framework changes

to SNDCP to extend the GPRS protocol stack to P2K architecture thereby

supporting a wide range of products.

. Worked with ETSI committee representatives while designing system level

test cases (11.10 ETSI standards), improving the organizations

contribution in Standard's committee.

. Involved in integration and system level testing with simulators, live

network and inter operability testing with competitors like Nokia and

Ericsson to increase customer satisfaction by resolving inter-operability

issues.

Software Engineer 1998 - 1999

. Designed, developed and tested various sub modules of layer 3 (SNDCP)

GPRS protocol stack and received an award in recognition and appreciation

of outstanding contribution.

- Data compression algorithm, ITU-T V.42bis to improve the channel

efficiency.

- RFC1144 to compress TCP / IP headers.

- Negotiation of XID (Exchange Identity) parameters between SNDCP

entities for optimal data and header compression.

- Activation / deactivation, modification of Packet Data Protocol (PDP)

contexts and fragmentation / reassembly of data packets.

. Conducted technology trainings on SNDCP sub-modules, which enhanced the

knowledge base within GPRS team.

TECHNICAL SKILLS

Languages C / C++, Unix Shell Script, Perl

Operating Systems Unix, Microsoft Windows, Linux, Solaris

Protocols TCP / IP, UDP

Inspection Tools Dissect, Gerrit

Debugger DDMS (Dalvik Debug Monitor Service), JTAG, gdb

Version Control Tools Rational Rose ClearCase, Git

Defect Tracking DDTS (Distributed Defect Tracking System), Jira

Protocol Testing TTCN (Tree Tabular Combined Notation)

Design Tools Rational Rose SDL (Specification and Description

Language)

EDUCATION / PROFESSIONAL DEVELOPMENT

. MS, Master of Technology, Electronics and Electrical Communication

Engineering, Indian Institute of Technology (IIT), Kharagpur, India

. BS, Bachelor of Engineering, Electronics and Telecommunication,

Maharashtra Institute of Technology, Pune, India

. Master's Certification in Project Management, George Washington

University, Washington, DC

. Graduate of the Dale Carnegie leadership program

. Yellow Belt in Quality for Six Sigma

. The Bachelor of Engineering Project "Image Grabber Add on PC card" had

won the "Best Hardware Project" award for IEEE section in Pune, India in

1995

. Merit holder in High School (10th Grade, SSC), Ranked 17 among a group of

100,000 students in Pune Division, India

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