Human Resources Training

Jody Shaffer

.***********@*********.***, 707-***-****

Seasoned Human Resource professional with strong business acumen in

directing the HR and Training functions, identifying and obtaining

performance results, designing and facilitating training and coaching

productive relationships among all levels of employees. Expertise in

strategic management, establishing ROI metrics, raising company

profitability and employee satisfaction across multiple sites.

Work History:

Director of Human Resources, Coyote Valley Casino

5/08 to 9/10

Creating a new HR Department and managing all human resources functions for

an employee population of 180. Training all staff in alcohol awareness,

sexual harassment guest service team effectiveness and management

techniques. Handling all employee relations, recruitment and selection,

compensation, benefits, record keeping and labor compliance for this

growing casino.

Instructor, Culinary Institute of America, St. Helena, CA

4/07 to 5/08

Crafted and delivered management, restaurant law, ServSafe, sexual

harassment and front of house training to students, chefs and all front of

house restaurant positions. Designed curriculum, behavioral checklists,

multiple learning modalities and tracked progress for a wide variety of

courses and programs in this new two year accredited college program.

Organizational Development Director, Regulus, Napa, CA

4/06 to 12/06

Responsible for strategic planning, employee performance development and

the design/facilitation of "transformational" leadership training across 10

company sites...

. Successfully designed five leader training programs for multiple sites to

result in greater employee satisfaction, team trust and productivity.

. Created ROI metrics for training initiatives and linked them to strategic

goals.

. Researched, designed and implemented bar chart analysis of performance

ratings

across sites to determine performance gaps and solid solutions.

Director of Human Resources, River Rock Casino, Healdsburg, CA

2/02 to 11/04

Created from the ground floor all HR infrastructure, successfully built the

team and managed all human resource activities for 700 employees at three

entities, including training, compensation, benefits, employee relations,

HRIS, and selection, recruitment and placement. Supervised and trained

Employee Relations Manager, Compensation and Benefits Supervisor,

Recruitment Supervisor, Trainers and HR Administration.

. Created HR handbooks and policies and managed three entities compliance

in accordance with labor laws and tribal compact agreements.

. Researched and purchased all benefit packages for the company and

designed the compensation, employee relations, training and recruitment

programs. Strong experience in employee relations and cultural

assimilation/transformation for this new venture.

Director of Human Resources, Marin Community Foundation, Larkspur, CA 9/00

to 2/02

Directed salary administration, payroll, benefits, recruitment, employee

relations, and training for the third largest philanthropic Community

Foundation in the United States.

. As a member of the Steering Committee and reporting to the President,

created and implemented organizational goals, new compensation systems,

company handbooks, and benefit programs which resulted in higher employee

performance and satisfaction.

Human Resource Associate, The Personnel Perspective, Santa Rosa, CA

5/00 to 9/00

Wrote company handbooks, job descriptions, evaluation forms, performance

measuring instruments, developed compensation plans, performed compliance

audits and created behavioral interview instruments. Designed and

conducted many Sexual Harassment training programs and performance

solutions for managers at over 15 wineries. In this role, was sent to Marin

Community Foundation as acting HR Director where I was hired full time from

The Personnel Perspective.

Training Manager, Harrah's Hotel and Casino, Lake Tahoe, NV

12/93 to 4/00

As Performance Improvement Leader, responsible for the training and

development for 3000 employees on guest service and leadership programs as

well as conducting 'Train the Trainers' for 50 operational supervisors to

act as trainers in the organization. In this role, managed and scheduled

the work for 28 active operational trainers per year.

. Was responsible for leading the Harrah's branding initiatives, bringing

28 new properties onboard with consistent training deliverables.

. Coordinated, scheduled, trained both trainers and certifiers and tracked

3000 participants in the Focus training program which resulted in the

achievement of 50% higher guest service ratings for the Harrah's Hotel,

Food and Beverage for seven restaurants and Casino property.

. Conducted needs assessment in departments to identify performance gaps

and customized training programs to those gaps. These customized

programs resulted in elevating employee performance 95% to expectations.

. Designed all soft skill and leadership training such as listening

effectiveness, conflict resolution, how to give and take criticism,

change management, time and stress management and delivered all sexual

harassment and legal compliance programs.

Owner, Human Resource Remedies, Woodland Hills, CA

6/86 to 6/93

. Acted as Human Resource Consultant to Transamerica Insurance as on-site

recruiter, hiring 1000 employees within 2 years.

. Owned Staffing Solutions, an employment agency, specializing in

recruiting and hiring both exempt professional and non-exempt placements

in all industries.

. Was brought on board as an HR Consultant for mid-sized companies,

conducting HR audits, employee relations, developing leadership training

and planning strategic initiatives with senior managers.

College Instruction:

Culinary Institute of America, St. Helena, CA 4/07

to 5/08

Santa Rosa Junior College, Petaluma, CA 9/02 to 5/08

College of Marin, Kentfield, CA 3/08 to

6/08

Golden Gate University, SF, CA (online) 9/08

- present

Dominican University, San Rafael, CA 5/02 to

6/07 Sonoma State University, Rohnert Park, CA

9/00 to 12/00

Lake Tahoe Community College, Lake Tahoe, CA 9/92 to

3/00

College of the Canyons, Valencia, CA 9/83 to

6/92

Subjects Taught: Business Management: Sexual Harassment, Organizational

Development, Essentials of Management, Principles of

Supervision, Human Relations in Business, Introduction to

Business, Managing Human Resources in a Competitive

Environment, Compensation, Recruitment, Selection and

Placement. Employee Training and Development,

Organizational Behavior, Online classes at Dominican in

Business

Communication across Cultures. Hospitality courses: Front of House

and Back of House for servers, Safe Serve, Alcohol

Awareness (CARE) and Employment Law.

Speech Communication:

Group Dynamics and Problem Solving,

Public Speaking, Process of Communication, Nonverbal

Communication, Intercultural Communication, Group

Communication, Organizational Communication, The

Psychology of Communication

Education:

M.A., Communication, CSUN

B.A., Communication, CSUN, Summa Cum Laude

Lifetime College Credentials: Business Management and

Language Arts/Literature

Certifications:

ServSafe Certified Instructor, National Restaurant

Association

Certified Hospitality Instructor (CHE)

CARE Alcohol Awareness Instructor

DDI Certified Instructor, Interaction Management and

Targeted Selection

Drake Beam Morin Career Counselor and Facilitator

Performance Improvement Leader Certification, Practical

Management Inc.

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