Human Resources Training
Resume:
Tim Medlin, MOS Master
Wake Forest, NC 27587
*********@*********.***
CAREER SUMMARY
IT Support Specialist with over 20 years of PC hardware and software
expertise. Self-starter who takes full responsibility for staying abreast
of latest technology in order to improve individual and team effectiveness.
Key contributor to improving organizational productivity by successfully
managing specific projects to streamline technical processes. Master-level
technical trainer with praised ability to effectively explain technical
material to non-technical staff. Successfully built and maintained
technical training business through referrals and repeat business. Detail-
oriented practitioner committed to excellence. Key skills include:
. Subject Matter Expert
. (MS Office, GoToWebinar, etc.)
. IT Consulting
. Data Cleanup / Analysis
. Vendor Relationships
. Technical Support / Troubleshooting
. Technology Training Design / Delivery
. Technology Instructor with Proven Ability to Effectively Communicate (see
Testimonials)
. Project Management
. Program Development / Implementation
. Large Conference Technical Support
TECHNICAL SKILLS
Software Applications: MS Office (2003, 2007 & 2010): Excel (including
PivotTables and VLookup), Word, PowerPoint, Outlook,
Access
Adobe: Acrobat, PhotoShop
Operating Systems: MS Windows: 2000, XP, Vista, 7
PROFESSIONAL EXPERIENCE
Independent Contractor, Raleigh, NC 2010 - Present
Provide IT guidance, classroom instruction and support for clients.
. Teach Microsoft Office courses (Excel, PowerPoint & Word) in 2003, 2007
and 2010 versions.
. Developed and delivered a new course "Successfully Transitioning From MS
Office 2003 to 2010".
. Added full-year of training classes into web-based training management
tool, added classes to Outlook calendars, and participated in event data
verification.
CAI, Inc., Raleigh, NC 2005 - 2010
A non-profit employers' association of ~1,000 members serving the greater
Research Triangle, Piedmont Triad and 65 central and eastern counties of
North Carolina. Mission is to maximize employee engagement and minimize
employer liability through human resources and management advice, training
and consulting services.
IT Support Specialist / Technology Instructor
Provide helpdesk support to internal & external computer users, technology
training to clients, and project support to different areas as needed.
. Researched, developed, and managed advanced technology solutions company
wide
(i.e.: PC backup process, GoToWebinar implementation, etc.).
. Managed company's BES access and BlackBerry device implementation (~10
users).
. Created outlines, content and PowerPoint presentations for 13 Microsoft
Office training programs.
. Trained >3,000 participants during 260 local trainings and 175 client-
site trainings, achieving exceptional feedback from 99.3% of course
evaluations.
. Maintained portable PC Lab of 17 laptops, utilizing Ghost imaging process
between events.
. Provided simple and advanced technology and project support and / or
coaching to internal and external customers.
. Contributed technical support to staff and guest speakers for large,
offsite company conferences.
. Earned Microsoft Office Specialist 2003 and 2007 certifications.
Independent Contractor, Raleigh, NC 2004 - 2005
Provided expert IT guidance and support for clients (including Capital
Associated Industries and Open Technology Group) while seeking full-time
employment.
. Improved processes and increased productivity for clients through
technology solutions.
. Cleaned up and analyzed data for Affirmative Action reporting.
. Migrated data from PeopleClick 6.0 to 6.2.
. Developed and enhanced Microsoft Word and Excel documents.
. Proofread and edited training materials.
. Taught Microsoft Office courses.
Eaton Corporation (Powerware Division), Raleigh, NC 1986 - 2004
A global leader in power management products and services.
Multimedia Specialist / Web Developer / Technical Specialist 1996 - 2004
Managed Human Resources systems and data, provided company-wide IT support,
and provided technical support and one-on-one training company wide.
. Oversaw multi-company, multi-country team of ~7 (including HR Managers,
process experts, marketing staff and outsourced developers) to design,
develop and implement a worldwide application for posting positions,
collecting responses, and reporting details. From 2002 through 2004,
~1,100 positions entered, ~8,800 responses captured and >560K job search
hits generated.
. Led five-person team through the design, development and delivery of a
web-based tool to collect employee profile data; >75% of employees in 16
countries successfully submitted their details in ~6 weeks.
. Designed, developed, and implemented web-based phone list application
which simplified and automated nationwide database administration and
accessibility.
. Established improved capability / process to backup / restore ~30 PCs
securely, regularly, and remotely at four sites across the city.
. Designed, organized and maintained department intranet site; averaged
~67K hits per month.
Word Processor / Desktop Publisher 1986 - 1996
EDUCATION
Completed 71 hours toward Associate of Business Administration (4.0 GPA)
Wake Technical Community College, Raleigh, NC
CERTIFICATIONS
Microsoft Office 2007 Master Program
Microsoft Office Specialist: Outlook 2007
Microsoft Office Specialist: PowerPoint 2007
Microsoft Office Specialist: Word 2007
Microsoft Office Specialist: Excel 2007
Microsoft Office Specialist: Excel 2003
Tim Medlin, MOS Master
4012 Heaven Bound Street
Wake Forest, NC 27587
*********@*********.***
TESTIMONIALS
"Tim consistently gets rave reviews from his class participants and always
goes that extra mile to ensure he is delivering valuable and accurate
training in his classes. He continues to exhibit a true gift in delivering
software training with flare and credibility, but most importantly is able
to impact his participants with practical knowledge and things they can go
back and use immediately at their own jobs." - Director, CAI
"Your class was excellent...I took away MANY useful tricks!"
"Thank you for the GREAT tips you gave me. I'm already implementing them!
It makes it so much easier when you have someone explaining it to you for
practical usage."
"You know more about personal productivity tools than anyone here."
"I really enjoy the classes I have taken...especially classes taught by Tim
Medlin. He knows and presents his material well while maintaining a
relaxed, informal, and fun setting which is indeed a relief when trying to
learn something new."
"He makes something that can be so technical and dry, interesting and easy
to understand. Not being the most computer literate person, I really do
appreciate this. There were lots of 'aha' moments yesterday and I am
looking forward to applying what he taught me on my projects."
"Relatable."
"You don't leave without understanding the information."
"Very precise and communicated / explained very well."
"Tim was very enthusiastic and exhibited great interest and knowledge
regarding the program."
"Great sense of humor! That is very important to keep the class engaged."
"Tim explains things clearly and effectively."
"Tim makes a training class very enjoyable."
"He was definitely not boring. Great energy that kept my attention."
"Tim is a wealth of knowledge, seemed excited to be here, entertaining and
a great teacher."
"Tim is terrific! He knows a lot but is able to translate into ordinary
talk!"[pic]
Tim Medlin Page 2
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