Quality Control Customer Service

JORGE FERNANDEZ DE CORDOVA

**** ******* ***, *******, ** 92335

E-mail: **********@*****.***

Phone: 909-***-****

www.omegahitechsolutions.com

SUMMARY

Computer support technician with over ten years experience providing

technical assistance to residential and small business professionals.

Demonstrated ability to integrate computer skills, customer support

experience, and related education to exceed technical, business, and

customer requirements. Skilled at troubleshooting and fixing problems while

minimizing customer stress levels.

ACHIEVEMENTS, SKILLS, AND ABILITIES

. Government Secret Security Clearance (Inactive)

. Created an SOP (standard operating procedures) for the entire quality

control department for Anchor Blue, as when took over the position, the

company did not have a procedure for performing such duties. I brought my

expertise in the military to help create a step by step instruction and

helped training new hires in that position.

. Managed a group of over 8 Marines as an Armory floor chief and platoon

sergeant while in the United States Marine Corps.

. Proven ability to diagnose, troubleshoot, and resolve technical problems.

. Exemplary academic record. Graduated with 4.0 G.P.A. for Associates in

Science Degree.

. Quick learner with strong working knowledge of software, hardware,

networking, operating systems, and security applications

. Outstanding communication skills; demonstrated background working well

with students and co-workers in one-on-one and group settings.

. Superior analytical and problem-solving abilities, with track record of

improving operations.

. Bilingual Spanish (Fluently Read, Speak, Write)

HONORS AND AWARDS

. Associates of Science in Computer Networking Systems Valedictorian Student,

Highest Honors Recipient

. Member of the Alpha Beta Kappa National Honors Society

. Navy and Marine Corps Achievement Medal for the Performance of my Duties

EDUCATION

Bachelor of Science, Technical Management in Internet Security

Systems 2010, Expected Graduation July 2011,

DeVry University, Colton, CA

To work with all different aspects of technology found within most

business and working environments. This will include telephone systems,

intercom and paging systems, fax machines, copiers, computers and other

technology items that are used in business.

Effective problem solving strategies as well as effective

troubleshooting, communication and analysis of issues

Associate of Science, Computer Network Systems September 2010,

ITT Technical Institute, San Bernardino, CA, GPA: 4.0, Major GPA: 4.0

Design, implementation, and maintenance of Microsoft Windows NT network

systems for the specific needs of the enterprise environment. Maintaining

and establishing user accounts, network security, troubleshooting printer

problems, back-up devices, and installing and maintaining servers.

Certificate of Completion A+

Certificate of Engineer in Information Systems 1995 - 1998

Centro Cultural Universitario Justo Sierra, Mexico City, Mexico

TECHNICAL QUALIFICATIONS

Operating Systems: Windows XP / Vista / 7 / Server 2003, Linux (Fedora RED HAT,

Ubuntu)

Software Applications: MS Office 2003/2007 (Word, Excel, Power Point, Access,

Outlook, Visio, Project), Norton Utilities, Microsoft

Exchange Server, Active Directory, Microsoft Visio, MySQL,

SQL Server, Antivirus Software (Norton, McAfee, Kaspersky,

Nod32, AVG) Raptor.

Networking: LAN/WAN, TCP/IP, VPN, CISCO Routers.

Languages: HTML, Python

PROFESSIONAL EXPERIENCE

Omega Hi Tech Solutions, Fontana, CA, Co-Founder / Computer

Specialist, 2009 -Present

. Build, maintain, and repair computer systems to improve speed,

reliability, and efficiency of operation.

. Strive to always promote high quality, results-driven, prompt, and

professional customer service and support.

. Assist customers with hardware and software problems, troubleshooting

and resolving a wide variety of performance problems.

. Installed, diagnosed, repaired, and upgraded computer systems and

software. Consulted, set-up, and maintained small business Windows

LANs. Built custom PCs with latest generation technology.

. Installed and configured various peripherals: scanners, modems, tape

backups, printers, SCSI devices, hubs and switches, and digital

imaging devices.

. Assessed customer needs and recommended appropriate products or

solutions. Focused on providing time and money saving solutions for

customers.

. Created websites in HTML and Wordpress and hosted such sites

increasing their visibility through the use of SEO tools and constant

optimization to increase page ranking.

Empire Distributors. Ontario, CA Sales Representative 2010 - Present

. Build lasting business relationships through performance and

credibility. Develop positive rapport with people at all levels of

responsibility.

. Excellent verbal, and interpersonal skills. Work well as individual

producer or team member in the achievement of sales objectives. High

aptitude for acquisition of new product sales and marketing

technologies.

Anchor Blue, Inc. Ontario, CA, Vendor Compliance Coordinator, 2005 - 2010

. Supervised all quality control activities of all merchandise received

and coordinated any issues found creating either Return to Vendor

forms, or disposing of any hazardous materials properly.

. Helped save the company over $700,000 USD in annual expenditure in

shipping supplies by increasing the reuse of corrugated boxes and

negotiating a lower supply costs with different vendors and suppliers.

. Successfully created a standard operating procedure with written

instructions for performing the Quality Control duties in the company.

. Designed database solutions to help productivity within department.

. Created a database and provided easy to follow procedures for the

database for any person to be able to learn to manipulate and use the

database.

. Created and maintained budget tracking spreadsheet.

. Leadership skills include ability to lead and motivate co-workers from

all backgrounds, creative problem-solving and solution-oriented work

style, decisive and confident decision-making.

. Well-developed communication skills demonstrated through fluency in

Spanish and English, ability to work well independently and as part of

a team, developing effective client relations, providing superior

client service and satisfaction.

Vita-Pakt Citrus Product Co., Covina, CA, QC Laboratory Technician, 2004 -

2005

. Performed quality control testing in a laboratory environment to test

citrus product for pulp, pH levels, sugar and acid.

. Utilized modern inspection techniques including the appropriate

application of standard measurement tools and gauges, practicing

proper use, observing limitations, and ensuring calibrations.

. Maintained records and filed them accordingly

Mag Instruments, Inc. Ontario, CA, Warehouse Intermediate, 2004 - 2004

. Receiving of material for the manufacturing of flashlights

United States Marine Corps, Camp Pendleton, CA, Small Arms Repairer

Technician 2000 - 2004

. Trained, lead and managed 8 marines under my supervision.

. Responsible for over twenty million of sensitive equipment.

. Kept inventory records on a daily basis for everyday operations.

. Received a Navy Marine Corps Achievement medal for the performance of

my duties while on the road to Baghdad. Keeping all weapons in the

Battalion combat ready.

KEYWORDS: Entry-level, Systems Administrator, Network Administrator, Help

Desk Coordinator, Technician, Technical Help Desk, Systems Support

Engineer, Systems Analyst, PC Technician, Network Support, Consultant

References available upon request

Contact this candidate