Customer Service Security

Amaneece Harrison

**** ****** **** #*

Los Angeles, CA 90019

213-***-**** cell/home

Email: ****************@*****.***

Professional Experience Summary

Over 8 years experience performing security support to the Aerospace

Corporation and Los Angeles Air Force Base. Experience includes working

with local law enforcement agencies to insure and properly utilize security

compliance with federal, state, and municipal laws within the company.

Main objective is to obtain a position where I can apply my criminal

justice adeptness, customer service skills, hard working ability, and

positive attitude to benefit the company

WORK EXPERIENCE

The Aerospace Corporation

5/2004- Present

Information Security Analysts, El Segundo, CA

. Verified the company's practices, policies, and procedures were

standards of the National Industrial Security Program Operating

Manual (NISPOM).

. Very Knowledgeable of the NISPOM Information System Security

Requirements. Joint Air Force, Army, Navy (JAFAN) manuals and

DCID/ICD directives

. Facilitated and administered the certification and accreditations

of classified computer system networks and insured that all

provisions were in compliance with NISPOM requirements.

. Experience completing DD254 documents

. Frequently correspond with the office of personnel management (OPM)

and the Defense Security Service (DSS) in order to process or

verifying clearances.

. Responding, managing containment, investigating and documenting

CMI's developed and prepare clear, concise and comprehensive

reports

. Knowledgeable understanding of the systematic process for

certifying and accrediting secured network configurations

. Cleared for both COMSEC and OPSEC security responsibilities.

Establish and maintain mutual communication between Aerospace

Corporation, El Segundo, Redondo Beach and Manhattan Beach Police

Departments, as well as Department of Defense Police (DoD) at LAAFB

(Los Angeles Air Force Base) concerned with developing and

disseminating advances in law enforcement methodology

. Counsel and inform employees and supervisors of procedures and

regulations pertaining to security.

. Responsible for installing software updates onto company's secured

telephone equipment (STE) and secured telephone units (STU),

communication devices.

. Responsible for helping to coordinate and facilitate the

directorate Annual Security Briefings, Security, Safety Day

meetings and SAP responsibilities

. Responsible for fostering a team work environment and positive

meticulous organizational relations.

Gateway's Mental Hospital/Bureau of Prisons 09/08-

Present

Parolee Paraprofessional/Case Manager

. Frequently Corresponds with the Bureau of Prisons and Los Angeles

Sheriff Dept.

. Provides intake, assessment, crisis intervention, & ongoing case

management for convicted felons.

. Provide custodial supervision of federal convicted parolees

. Gather and present information about newly arrested defendants

. Supervising defendants who are released from custody during pre-

trial period by monitoring their compliance with release

conditions.

. Responsibilities require ensuring attendance at required court

proceedings, and minimizing threats to public safety.

. Supervise client access to medications for self-administration

. Conducts intake interviews and exit conferences with clients,

staff, and with referring counselors.

. Ability to provide career exploration services, job analysis, job

seeking skills training, and placement services to person

. Cultivates relationships with employers, discusses reasonable

accommodation options, develops appropriate job placement for

clients, and provides follow-up services for successful job

retention

. Always works in a spirit of cooperation with staff, with members of

the community, & with clients

Covenant House Hollywood

10/2008-05/2010

Juvenile Case Manager

. Assess new residents with co-occurring disorders during screening,

intake and orientation.

. Aid in determining course of treatment and recovery.

. Train other staff in issues dealing with psychiatric disabilities.

. Develop individualized treatment plans and monitors progress in

achieving goals.

. Assist residents in planning each phase of recovery, including job

training, education, and money management.

. Provide on-going support, crisis intervention and relapse

prevention groups and seminars.

. Coordinate medical, legal, dental and/or psychological services as

needed.

. Work consultatively with other staff to ensure appropriate levels

of treatment.

. Facilitate substance abuse treatment groups and/or specialty groups

as assigned, including evenings as needed.

. Oversee daily activities of the house.

. Keep client files current through the computerized care management

system and maintain on-going files both on the computer and

handwritten.

Saks Fifth Avenue 5/03-12/05

Loss Prevention Agent

. Assists management in the implementation, coordination and

administration of the company loss prevention policies, programs

and practices within the store

. Responsible for the reduction of financial loss to the store

through training, loss prevention audits and shoplifter

apprehensions.

. Apprehend and detains shoplifters; notifies appropriate Loss

Prevention personnel and proper authorities of illegal or dishonest

activities

. Completes necessary reports and paperwork

. Conduct audits of specific departments on a regular basis; notifies

proper management of inventory inconsistencies or suspicious

activities.

. Follows company standards and procedures in regard to prosecution,

restitution and civil recovery programs.

. Monitors compliance with all policies and procedures dealing with

physical inventory, customer service, cash office and registers.

. Monitors all physical controls including alarms, closed circuit TV

and ink tagging compliance to maximize effectiveness.

The Los Angeles Public Library

7/99-5/04

Messenger Clerk, Los Angeles, CA

. Responsible for shelving and organizing library materials (books,

magazines, periodicals, media, etc. )

. Assisted the librarian in reference desk operations.

. Bound, folded, glued, punched, and wrapped duplicated documents

. Collects, sorts, and delivers interoffice mail, and office supplies

for City departments

. Maintained inventory of stationery and supplies and received

supplies from vendors and stocked shelves

. Ability to: understand and follow verbal and written instructions;

learn and retain information; work independently and use proper

judgment in prioritizing work.

. Answered patron's questions regarding directional and informative

concerns.

. Processed purchase orders and kept record of library materials.

. Helped to coordinate library activities ie; summer youth programs,

story time, grand parents and books, adult literacy programs.

. Handled circulation desk transactions.

. Responded to customer service queries.

SKILLS PROFILE:

. Proficient in Microsoft Windows, Microsoft Word, Excel, and

PowerPoint, Word Perfect X3, Choice point, and LexisNexis and

Lotus 1-2-3.,

. Exceptional versatility and adaptability

. Ability to manage multiple tasks in a pressured environment.

. Interacted with all levels of management effectively

. Excellent filing and organizational and record keeping skills.

. Experience in handling confidential paperwork.

. Ability to take accurate phone messages and deliver messages

promptly

. Excellent customer-relations background

. Have an active DOD Top Secret Security Clearance.

. Ability to type 55-60 wpm.

EDUCATION:

. California State University, Long Beach, Long Beach, CA

9/01-5/07

Bachelor of Science, Criminal Justice

. Webster's University, El Segundo, CA

08/08-03/10

Master of Arts, Business and Organizational Security Management

Contact this candidate