Customer Service Technician

Dra McDaniel

P.O. Box **

Home: 903-***-****

Mt. Pleasant, TX 75456

Cell: 903-***-****

abhxks@r.postjobfree.com

Computer Technician

Desktop Support / Helpdesk Analyst / Call Center Agent

Over 15 years experience in Information Technology working with hardware

and software. Extensive computer technician, field service, system

configuration, customer service, help desk and lead applications trainer

skills. Demonstrated achievements working closely with end users on

resolving technical issues and enhancing instrumental functionality. Strong

professional oral and written communication skills.

Technical Expertise

Computer Technician System Administrator

SAP/Citrix/Active Directory

Call Center Agent Field Service Engineer

Win XP/Vista / Windows 7 Senior Desktop Support

Graphics Designer Word/Excel

/Visio/Project

Summary of Experience

1 Computer Technician

. Set-up / configured computers, laptops and peripherals for customers

according to specifications.

. Provide thorough training for customers and demonstrate aspects of

system/software functionality.

. IT Dept inventory control lead, provided Standard Operating Procedure &

SAP documentation.

. Installed operating systems and software applications; troubleshoot,

upgrade and repair unit.

1

2 Desktop/Network Support

. Managed file system security, storage devices, routers, network servers

and workstations.

. Resolved daily software operational malfunctions, ensuring minimal staff

downtime.

. Administration of user permissions and shared resources on NT/XP

/Vista/Windows 7 networks.

. Implemented Issue Track and Remedy ARS change management, call tracking

software.

3

4 Call Center Agent

. Facilitate daily calls from customers; analyze technical issues, provide

senior level support.

. Analyze, troubleshoot and repaired electronic components and various

medical instruments.

. Provide quality software / electronic support to bio-medical engineers

and nursing staff.

. Serve as liaison between technical support management and hospital

management.

5

Education

A.S. Degree Computer Science/Information Technology Condie

Technical College, Clovis, CA

Work History

IT Support Technician Pilgrim's Pride Corp.

Mt. Pleasant, TX 2006 - 2010

Call Center Lead CCC Interactive

Houston, TX 2005 - 2006

Network Technician Mt. Pleasant ISD Mt.

Pleasant, TX 2003 - 2004

System Administrator GetThere, Inc.

Menlo Park, CA 2000 - 2002

Helpdesk Support Lead IDT Corporation Santa Clara, CA

1996 - 2000

Field Service Engineer Olympus Medical Corp.

Milpitas, CA 1988 - 1996

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