Sales Customer Service

Armando R.Marroquin

**** ******* ******, ********, ** 90601

562-***-**** Home

562-***-**** Mobile

objective

To find an establishment that will utilize my knowledge and ensure growth on an individual

level while providing me the opportunity to grow with company.

SKILLS

History of successful sales management

History of successful project management

Strong people management and communication skills

Proven analytical skills; strong influencing and interpersonal skills

Proficient in MS Office, MS Access, Outlook

Proficient in E Quote system, Federal Express System

35 WPM, 5,800 keystrokes 10 key

Experience

11/06 01/11 L & W Supply Corp. Pico Rivera, CA

Outside Sales Representative

Meet and exceed annual sales goals

Negotiate and obtain the most efficient pricing upon purchasing materials

Constantly search and develop new accounts and promote new and existing products.

Monitor and communicate competitive activity, price changes and market trends in my

territory

Maintain accurate and updated customer records

Follow up on inquiries from internal and external customers including customer and project

leads

Continue to improve on sales and product knowledge

Grow business through developing solid relationships in offering the highest level of service.

Ensure pricing and contracts are consistently, accurately, and ethically administered.

Execute customer sales strategies and initiatives to achieve sales targets of assigned

customers.

Increased sales through developing and maintaining accounts that were outside my existing

client base to help leverage the loss in business with existing accounts.

Generated viable sales leads and prospects through market/account research, sales events,

networking, vendor events, computer programs, etc.

Add customer value by developing a thorough understanding of the business and types of

projects. Sell the breadth and depth of the product and service offering.

Promote growth by providing customers additional product offerings to meet their business

needs.

Prepare and execute a plan for each account to identify the customer’s short and long term

needs.

Interact with customers, vendors, and associates to resolve customer and service related

issues.

Maintain a current and competent base of product knowledge and translate this to effective

selling when in the field.

Responsible for accurate and timely submission of all required sales administration and

commission reports.

Regularly attend trade/industry and/or company meetings.

Operations/Safety Manager

Fleet Management: Manage dedicated delivery processes and carrier services. Partner with

support staff to ensure compliance with all DOT regulations.

Manage fleet resources to meet daily customer service delivery requirements.

Understand and comply with Federal Motor Carrier Safety Regulations CFR Title

49. Implement all facets of Title 49

Provide safety training to drivers and owner operators, while maintaining training records.

Manage and develop all DQ files in accordance with CFR title 49 for

company drivers and owner operators. This includes annual reviews and driver

license DMV point reviews. Insure proper record retention in accordance with 49 CFR.

Implement and establish controls and auditing for driver hours, records, and

proper retention time.

Implement loss prevention and accident/post accident procedures.

Manage and maintain proper maintenance records for company equipment.

Make sure all locations are DOT compliant for vehicle maintenance records. Insure all

USDOT; MC, MCP, CA BIT programs and other regulatory licenses

are kept up to date.

Ensure safety and security of associates, facility, equipment, and inventory. Ensure

compliance with processes and procedures to maintain accurate inventory levels and prevent

shrinkage.

Responsible for leading the distribution personnel as a team to ensure all safety quality,

packaging, receipt and shipment standards, and operational goals are attained.

Ensuring safety, productivity and quality in all distribution operations.

Continue efforts to build maintenance performance metrics and train staff to optimize

performance and improve return on investment.

Ensure associates have the tools and training necessary to carry out their respective

responsibilities.

Dispatcher

Oversee and schedule daily activities of transportation employees.

Frequent communication with Management team regarding status and logistics of

deliveries/pick ups to ensure quality service is provided to our customers.

Assisted Management team in the supervision of transportation personnel.

Ensure all deliveries/pick ups are done efficiently while ensuring specific customer requests

or concerns are communicated to all transportation employees.

Ensure adherence to all security and operational procedures.

Responsible for additional transportation activities as required by the needs of the company

and the customer base.

2/03 10/06 Pearl Express(self employed) Whittier,CA

Business Owner (Sole Proprietor)

Fleet Management: Manage dedicated delivery processes and carrier services.

Partner with support staff to ensure compliance with all DOT regulations.

Manage fleet resources to meet daily customer service delivery requirements

Maintain and develop proper maintenance records for company equipment.

Ensure all locations are DOT compliant for vehicle maintenance records.

Ensure all USDOT; MC, MCP, CA BIT programs and other regulatory licenses

are kept updated.

Deliver direct to customer job sites while adhering to all safety procedures.

Load/unload inventory to and from customer job sites.

Perform routine inspection of vehicle and supplies to ensure optimal safety procedures.

Plan efficient routes to and from customer locations to ensure on time deliveries.

Ensure that manifests are complete and accurate.

Deliver merchandise to customer and contact customer if they are not present.

Load truck with daily merchandise to be delivered as well as unload merchandise for

customer.

Prepare and maintain records in accordance with FMCSR policies and regulations.

Operation in all 48 States.

10/97 02/03 A Rent A Bin Montebello, CA

Driver(Refuse Collection)

Perform complete pre trip inspection including, but not limited to, checking tire pressure,

fluid levels, safety equipment, gauges and controls.

Drive tractor trailer and/or roll off truck to and from customer locations and/or disposal

area(s).

Operate hydraulic controls to lift/load refuse and/or containers and to dispose of collected

material at the designated facility.

Courteously interacts with customers, dispatchers and supervisors.

Read route sheets to determine day’s schedule and services each customer as identified on

the route sheet or as assigned by dispatcher or supervisor.

Complete required route/productivity sheets, Vehicle Condition Reports (VCRs) and other

forms.

Perform all driver check in procedures upon returning to the facility at the end of the day.

Follow all safety policies and procedures.

Operate other waste collection vehicles, as required.

Perform other job related duties as assigned.

Education

06/08 Present Devry University Pomona CA

B.S. Business Administration (Sales & Marketing), 4.0 GPA

John Marshall High School Los Angeles, CA

9/94 6/97

General Education, 3.7 GPA

reference

References and letters of recommendation are furnished upon request.

e mail *******.*********@*****.***

6236 Western avenue, whittier, ca 90601 562-***-**** MoBILE phone

Contact this candidate