Sales Customer Service

MARY ANNE USHER

*** ****** ***** ****

Bridgewater, New Jersey 08807

908-***-**** *********@*******.*** www.linkedin.com/in/mau128

SUMMARY OF QUALIFICATIONS

Resourceful, intuitive Administrative Assistant, highly motivated and

results oriented in providing quality support to executives in a wide range

of firms including pharmaceutical companies. Innovative, responsive

facilitator routinely delivering on priorities and within deadlines through

persistent effort, attention to detail and follow through. Self starter

with outstanding organizational, interpersonal, technical skills and adept

at addressing client needs. Assertive, confident flexible team player, and

diplomatic negotiator dealing effectively with all levels of management.

AREAS OF EXPERTISE

Project Coordination: including compose correspondence, schedule

meetings/seminars, calendar management, domestic and international travel

arrangements, process expense reports and invoices, and generate purchase

orders.

Customer Service: including pricing/discounts/returns, problem

identification, delivery and set-up issues, handling irate customers, and

troubleshooting day-to-day office operation issues.

Sales Support: including prospecting, customer needs assessment, cost

benefit/analysis, proposal preparation and pricing, executive

presentations, contract negotiation, order entry, closing sales,

forecasting and on-going support to both customer and service organization.

Software: MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Windows

2003, ACT; Siebel Sales Force Automation; SAP; Ariba; Cliqbooks;

eDocumentum

PROFESSIONAL EXPERIENCE

Member (Volunteer), Marketing Committee (Newsletter, Copy Editor)

10/2010-Present

Programs and Job Fair Committees,

01/2009-07/2010

Professional Service Group (for NJ LWD), Somerville, NJ

Facilitated "how to" network, developed a speaker's bureau and targeted

firms for job seekers at this non-profit group.

Coordinator (Contractor), US Corporate Affairs, Federal Reimbursement and

State Government Affairs Unit,

Sanofi-Aventis,US LLC, Bridgewater, NJ

07/2010-09/2010

Coordinator (Contractor)US Medical Affairs, Cardiovascular Thrombosis Unit,

Sanofi-Aventis,US LLC, Bridgewater, NJ

02/2007-12/2008

Provided administrative project support at this leading developer and

marketer of pharmaceutical products and vaccines (annual income $1,351.M).

Supported the Vice President, 6 Medical Directors, and Project Director.

Integrated joint venture partnerships with Bristol-Myers-Squibb. Services

included the scheduling of product support meetings, team builders,

conference calls, maintaining calendars, processing expense reports,

booking travel arrangements, coordinating proposals, contracts, purchase

orders, invoices, check requests and filing review committee minutes.

. To ensure projects were completed and within business unit's

goals, coordinated all supporting documentation for the project pre-

approval business process. Reduced the contract approval process from

12 to 6 weeks.

. To reduce the paper overflow and maintain accurate records,

archived 35 cartons of Plavix and Lovenox litigation files in six

weeks. Improved corporate attorney's accessibility to documents.

. To maintain medical directors meeting schedules and reduce the

business unit's expenses, created a master calendar of registrations

for planned upcoming travel. Achieved a 5% budget reduction.

Administrative Assistant/Sales Coordination assignments (Contractor and

volunteer),

Short and long term contractor at Sanofi-Aventis, Avnet, Merck, Verizon-

Wireless, temporary employee at Christ Church, Mikasa, volunteer at

Professional Service Group (NJLWD) 05/2003-

01/2007

Mary Anne Usher *********@*******.*** 908-***-****

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PROFESSIONAL EXPERIENCE (continued)

Administrative Assistant, Business Development Unit,

Infosys Technologies Ltd, Berkeley Heights, NJ

06/1999-04/2003

Provided comprehensive sales office assistance and operational support to

the Canadian and North eastern American region for this software consulting

and information technology services firm (annual revenue of $750M).

Supported 40 associates including VP/Regional Manager, Business Development

Managers and Business Managers. Services included: travel and meeting

scheduling, event planning, correspondence preparation, budget maintenance,

conference call coordination, ordering office supplies and liaised with all

company and property management personnel.

. To streamline the New Jersey branch sales office, developed and

coordinated accounting, marketing and human resources procedures.

Improved the efficiency of the office and vendor relations.

. To accommodate the expansion in staff, actively participated in

team selection of a new site and the acquisition of a new PBX system,

and oversaw the construction of the new facilities. Facilitated the

smooth transition of branch sales staff to new site within scheduled

time.

. To control the sales office expenses, initiated and implemented

a cost reduction initiative. Delivered annual savings of $10,000 in

local telephone costs.

. To improve the cash flow process, provided timely customer

support information. Identified the client concerns and recommended

resolutions. Generated a 25% increase in revenue by reducing client

accounts receivable days.

Sales Support Representative,

Racal Data Group, New York, NY

11/1993- 09/1998

Provided sales support in the direct revenue generation (pre and post

sales) process at this leading (ISO 9001 compliant) manufacturer and

distributor of data communications equipment (annual sales of $650M).

Services included processing and tracking sales orders, compiling sales

forecasts, preparing proposals and expediting quotes. Planned and

implemented event details for district product launches, regional meetings

and customer plant visits. Supported 8 Account Managers in sales and

customer service positions. Reported to the National Operations Manager.

. To strengthen cash flow, processed and distributed leases,

maintenance renewals, and purchase conversions throughout Manhattan.

Secured $1.2 million in new business, for a twelve month period with

all sales orders completed and processed on a timely basis. Awarded

bonus for project completion.

. To shorten the sales process, regularly prepared sales proposals

from the initial requests to the compilation and final distribution to

management and the customer. Consistently delivered accurate and

timely proposals, one of which secured a $550,000 sale.

. To retain a major account, provided sales support information

and identified returns and equipment delivery problems. Client renewed

their $16,000 annual maintenance account.

. To reduce district consignment levels, reviewed Account

Manager's records and identified outstanding equipment. Developed and

implemented a comprehensive telemarketing campaign with strong dunning

overtones. Reduced consignments by $100,000 and achieved district

consignment target level of consistently under $35,000.

RELATED EXPERIENCE

Telemarketing Interviewer - Knowledge Networks (formerly Statistical

Research, Inc.), Cranford, NJ

Problem/Change Management Coordinator, Hardware Analyst, Information

Processing Analyst, Systems Service Representative, Reviewer - Group

Administration- Mutual Benefit Life Assurance Company, Newark, NJ

EDUCATION

B.S. Management Science and B.A. Economics (collateral), Kean University,

Union, NJ

Certificate in Human Resources Management, Kean University, Union, NJ

Advanced Office Certificate, Target Training Center, Kenilworth, NJ

AFFILIATIONS

American Society of Notaries (ASN) commissioned Notary Public State of NJ

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