Engineer Quality Assurance

CHARLES C. JARBOE

Cell: 512-***-**** **********@***.*** Home: 401-***-****

EXPERIENCED STORAGE/SERVER ENTERPRISE ENGINEER

Delivering Technology Solutions and Leadership for the Enterprise

PROFILE

Experienced Enterprise storage and server engineering professional with

over 20 years' experience and a record of success leading Enterprise

storage engineering testing and fault analysis projects and teams. A strong

and motivated leader with superior communication skills, constantly seeking

new challenges, with a strong work ethic and desire to exceed in all

technical endeavors. Adept at quickly and effectively responding to ever

changing environments and situations, and able to consistently achieve

goals within critical project deadlines to ensure customer satisfaction and

efficient problem resolution.

An innovative contributor with creative problem-solving skills, able to

work with diverse professional teams and technical specialties while

leading by example as an individual contributor. Successful background in

storage NAS, SAN and networking architecture, able to successfully align

business objectives with technology solutions. Proficient in operating

systems, servers, SAN, NAS, SAS,SATA, support, testing and enterprise

applications, RAIDS and disk drives, controllers as well as storage area

networks. Root cause of FW, Software, configuration issues.

. Recognized through corporate awards, and promotions for outstanding

technical achievement, subject matter expertise, and developing cost

saving initiatives.

. Awarded patent for innovative product improvement of Standalone Data

Storage Device Electromagnetic Interference Test Setup and Procedure.

OVER 20 YEARS EXPERIENCE IN SYSTEM/STORAGE IN PRODUCT SOLUTIONS

Host Bus Adapters ( Root Cause Analysis ( Storage Qualifications (

Specifications ( Application Engineering

Product Development ( Integration ( Rack Deployment ( Service Level

Agreements ( OEM Storage

Enterprise Application ( Storage Architecture ( Operating System ( Server (

Hardware Design

Troubleshooting ( Problem Resolution ( Customer Support ( Escalations

Testing ( Power (

SAN, NAS, FC Shock and Vibration ( Signal Integrity ( Disk Drives (

Controllers

Leadership ( Training ( Mentoring ( Vendor Management ( QA testing (

Patent

Documentation ( Regulatory Compliance ( Quality Assurance ( Scheduling

Linux ( MS Windows ( SCSI (SAS, SATA) Protocols with Analyzers

TRAINING AND CERTIFICATIONS

SAS (SATA 2.6 and SCSI 2.0), SCSI Nuts and Bolts, Disc Drive Technology

(Knowledge Tek) ( Fiber Channel

LSI (Ingenio) HBA's ( ISO 9000 Series ( Dell Green Belt Certified ( Net

App (Data On Tap and FAS)

( Business Process Improvement (BPI)

PROFESSIONAL EXPERIENCE

Silicon Graphics Fremont, CA 2007-2010

Eastern Technical Support Manager 2008-2010

Provided customer support overseeing escalated customer issues and root

because while supervising ten field engineers delivering 24/7 support

services emphasizing product quality, schedules, and costs.

. Supported over 200,000 Enterprise servers, testing, service level

agreements, repair contracts, and new product installations.

Consistently deployed to resolve technical issues for numerous high-

profile customers including Yahoo, Microsoft, America Online,

Facebook, and Conoco.

Silicon Graphics Continued

Senior Storage Engineer 2007-2008

Testing and resolved Server, engineering design issues and hardware issues

including basic input/output system (BIOS), firmware, SAS, and SATA, FC

failures with Linux and Microsoft Enterprise servers.

. Cleared stop ships consisting of 35% of printed circuit board, 20% of

memory, and 10% of central processing unit failures by conducting

testing root-cause analysis and implementing regression testing for a

1,200 server "containerized" data center proof-of-concept.

. Generated $10,000,000 in product shipment due to testing, root-cause

failure analysis and resolution of server stop ships due to signal

integrity

. Tested and evaluated, NAS, SAN WD, Samsung Seagate, and Hitachi SAS,

SATA and SSD drives

Dell Austin, TX 2001-2007

Senior Consultant Storage Engineer

Qualified, tested and documents specification and test procedures original

equipment manufacturer's storage products from Fujitsu, Seagate, Western

Digital, Hitachi, Samsung, Quantum, IBM, and Maxtor on SAS and SCSI

connectivity. Developed product improvements including an original patent

for a standalone data storage device. Coordinated the integration of server

SAN, SAN and workstations from Engineering conception to end of .life

cycle.

. Increased hard disk drive mean time between failures for SATA

enterprise storage devices through improvements in rotary vibration,

non-operative shock, and electrical noise immunity testing procedures

resulting in a cost savings of $12,000,000 for the company.

. Saved $583,000 per server model and carrier tooling costs through the

development of a standalone rotary emitted vibration test and

procedure.

Maxtor/Quantum Houston, TX 1999-2001

Senior Sales Engineer, Compaq and HP

Directed the quality management operations of (SAS and SCSI) small computer

system interface hard drives including overseeing manufacturing, testing,

and new qualifications processes.

. Ensured revenue flow and hard disk drive quality for over 2,000,000

drives by testing and determining root-cause problems driving

significant reductions in defect parts.

. Received best hard drive supplier award for consecutive quarters as

well as being recognized monetarily and in third party reviews.

Seagate Technology Oklahoma City, OK 1994-1999

Senior Advisory Product Assurance Engineer

Testing, Scripting, automatic testing of all hard drive components and

interoperability with Enterprise servers.

EDUCATION

Associate of Science, Computer Engineering University of New Hampshire

Manchester, NH

Associate in Liberal Arts University of Maryland College Park, MD

TECHNICAL EXPERTISE

Storage: Host Bus Adapter Installation and Configuration Fiber Channel

Architecture Low Level SCSI, SAS and SATA Protocols EMI Rotary

Vibration Power Shock And Vibration Signal Integrity Power

Carrier Design RDT DVT ORT

Tools: Protocol Analyzers CPU's (AMD, Intel) HBA Controller Chips High

Speed Oscilloscopes Measuring Devices Spectrum Analyzers Bus

Analyzers ANSI Specifications BIOS & BMC Logs

Regulatory: CE Marking FCC Environmental

Operating UNIX Linux Windows

Platforms:

Applications: MS Office Visio

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