Customer Service Sales Representative

Matthew R. Kresge

Orem UT, ***** • 801-***-**** • ******.***.******@*****.***

Education

Mountain Applied Technology College Lehi, Utah Anticipated February 2015

Certified Nurse Assistant Certification

CPR, AED, and First Aid Certification

Utah Valley University Orem, Utah Anticipated May 2017

Bachelors of Science in Spanish

GPA: 3.58

Relevant Coursework: Anatomy, Physiology, Micro-Biology, Chemistry, Physiology, and Nutrition

Experience

Orem City Orem, UT April 2006-Current

Head Lifeguard/Swim Instructor

Supervise 3-4 lifeguards while enforcing correct pool chemical balance

Administer first-aid/CPR to injured patrons

Instruct groups of 1-8 children swimming technique depending on their skill level

Wake Up Now Provo, Utah March 2014-January 2015

Spanish Customer Service/Sales Representative

Receive inbound Spanish calls and emails to assist customers with software accounts

Charge and refund customers for their online purchases

The Home Depot American Fork, Utah March 2013-January 2014

Cashier

Assist shoppers with checkout and return process

Manage ti ll correctly and efficiently

Convergys Orem, Utah May 2012-March 2013

Spanish Speaking Customer Service Representative

Receive inbound calls for USPS customers and provide customers with information about

p rices for shipping

Ini tiate investigation for lost packages

Personal and Technical Skills

Hard working, Dependable, productive, quick learner and resourceful in the work place

Enjoy working with people and strong interpersonal skills

Volunteer Experience

Utah Valley University Anatomy Lab Orem, Utah January 2014-December 2014

Student Teaching Assistant

Teach basic concepts of anatomy and proctor quizzes to college students

Anatomy Academy Provo, Utah Spring 2014

Teach elementary aged children about anatomy and health

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