Customer Service Manager
Resume:
Nancy Myers
PO Box ****
Chandler, AZ *****
********@*****.***
Skills: Typing 95 wpm, 10 key by touch, computer literate, MS Office
**, **, ** *** **. I am finishing a degree in Computer Application
Systems and Web Site Design. I have expert skills in Access, Excel,
Quick Books, Word, Word Perfect, Timekeeper, PowerPoint and MS Outlook.
I have excellent communication skills, professional telephone etiquette,
exceptional organizational, secretarial, bookkeeping and customer service
skills.
Experience:
Homemaker
Gold Canyon, AZ 11/2006 - Current
> Provided basic nursing and household support to ill family members.
> Basic household management.
> Returned to college on line for updated Computer usage skills and web
site design.
Recovery Agent - Office Manager
Champion Auto Recovery Gold Canyon,
AZ
9/2000 - 11/2006
> Human Resource duties including hiring, training and supervising
drivers and helpers.
> Responsible for A/R, A/P, Payroll and General Ledger Accounting.
> Responsible for locating and securing collateral.
> Provided lending institutions with daily and weekly updates.
> Managed the release, disposition, and inventory of collateral and
personal property.
> Managed the maintenance and repair of fleet vehicles.
> Provided clients, drivers and office staff with daily updates.
> Conducted field investigations to locate and secure collateral.
> Company high performer 7 consecutive months
Asst. Store Manager/Office Manager
Sedona Pyramid Gold Canyon, AZ
9/2000 - 11/2006
> Ordered Inventory and negotiated vender contracts.
> Responsible for researching, installing, and setting up and
maintaining a convenience store specialized sales and inventory
control program.
> Credit and Collection duties including evaluating and extending credit
as well as supervising payment histories and reporting to credit
agencies.
> Accounts Receivable, Accounts Payable and General Ledger Accounting.
> Supervised and trained Customer Service Associates.
Accounts Payable
Dawson Enterprise Mesa, AZ
9/2000 - 4/2002
> Responsible for A/P, Sales and Excise Tax Reports, and General Ledger.
> Assisted in Human Resources, Benefit Administration and Payroll.
> Provided secretarial, administrative and office support in all
departments
as needed.
> Assisted Controller/Office Manager compiling company procedures and
training programs for all employees.
Temporary Administrative Support
The Legal Temp Connection Tucson, AZ
10-98 - 8-2000
> Provided Administrative and Legal Support for Temporary Assignments.
> Produced and Filed Court Documents.
> Located debtors, made contact and demanded payment.
Administrative Assistant
CPI Group, Inc.
Tempe, AZ
10-95 - 3-97
> Assistant to President in charge of Export Management, Purchasing,
Inventory, and Accounts Receivable.
> Implemented and supervised inventory control system using an access
database.
> Negotiated International Banking Transactions.
> Implemented and Maintained healthy workable office procedures.
> Prepared all shipping documents for both hazardous and non-hazardous
shipments.
Education:
Business Administration/Communication
Central AZ College
Computer Application Systems & Web Site Design
Rio Salado Community College
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