Manager Project
Resume:
WAYNE ZERCHER
512-***-**** • ********@*****.***
OPERATIONS MANAGER • INSURANCE ADJUSTER • PROJECT MANAGER
Management & Operations / Multi-Unit Properties • Project Management
An accomplished and results-driven Business Professional with over 18 years of diversified experience in Energy, Catastrophic Service, HVAC and Construction and Maintenance Management. Build trust and confidence with all involved, ensuring catastrophic matters will be taken care of immediately. Proven record of innovative and effective staff development techniques, instilling a customer-focused mentality that increases organizational satisfaction while reducing operational costs, waste and loss. Thrive in a dynamic, active and fluid environment while remaining pragmatic and focused. Extremely analytical and articulate with the ability to actively resolve client disputes and discrepancies immediately, negotiating a win/win resolution that retains client satisfaction. Core Competencies include:
All Lines Insurance Adjustor Management & Operations
Construction Management • Real Estate Agent Supply Purchasing • Vendor Relations
Energy Auditing • Building Performance Proctor Blueprint and Wiring Diagram Interpretation
Plumbing • Electrical • Welding • Fabrication Finish Out • HVAC • Boilers • Hot Water Heaters
PROFESSIONAL EXPERIENCE
Member of a National Disaster Team, licensed in Texas, Mississippi, Louisiana, Alabama and Florida 2010-Present
As a Catastrophe Claims Adjustor Contractor for your company, I will be able to:
• Travel to designated sites, organize and outline own schedule of appointments with insureds
• Calm insureds down to a manageable state in order to get the necessary information needed to process their claim
• Inspect and evaluate hurricane, wind, hail, tornado, fire, theft, collision, flood and/or automobile damage
• Take photos, investigate allegations, evaluate and analyze scene, disaster and insurance policies
• Process claims from beginning stages through reconciliation; either settle claim and submit or write checks and disburse claims’ payment
• Explain supplements, estimates and company procedures to insureds, provide exceptional customer service and maintain productive agency relationships; make decisions within the bounds of authority and expertise
• Depreciate personal contents of property that didn’t qualify for replacement; evaluate age, costs of contents and appreciate accordingly
Advanced Energy Services, Inc.; Austin, Texas 2001-2009
Operations Manager
• Collaborated with the City of Austin regarding energy rebate programs; worked with apartment complex owners, managers and landlords, educating them on how to get more energy efficient in order to obtain rebates from the city
• Interviewed, hired, managed and trained 15-20 Service Technicians; delegated responsibilities, evaluated performance and mediated conflicts
• Assisted targeted markets on Energy Conservations, Weatherization, Duct Sealing, Light Bulb Replacement, etc.
Zercher Properties; Austin, Texas 2000-2008
Operations Manager
• Oversaw property management of 15 properties and oversaw five (5) spec home construction from raw land valued at $1M each
• Reviewed pro formas to determine market value and feasibility
• Handled property acquisition and disposition, inspections, contract negotiations, title company processing and closing
• Collaborated with subcontractors, regulatory agencies, permit departments and neighborhood associations before commencement of projects
• Planned and projected labor flow based on critical path of each project; provided troubleshooting in stressful situations
• Assured subcontractors’ strict adherence to projected schedules and costs, and monitoring of contract compliance
• Ordered inventory and distributed to each project; negotiated terms, lead times and deliveries with vendors and suppliers; carefully monitored quantity and quality of both labor and materials
Stand Brothers Air Conditioning; Austin, Texas 1996-2004
Operations Manager
• Demonstrated exemplary leadership attributes in directing business development efforts as one of Austin’s leading HVAC companies
• Led overall strategic direction, growth of new business with budgetary responsibility, including overhead and full P&L accountability
• Developed and implemented improvement measures using lean and six sigma principles that refined activities within the scope of operations
• Instilled a lean approach to inventory management, continually created ways that reduced inventory on hand through negotiating tighter contracts with vendors and suppliers, cutting costs with lower quantity minimums while still receiving quality parts
• Hired and directed eight (8) 2-person crews that oversaw HVAC installation, weatherization, duct sealing and solar screen installation
WAYNE ZERCHER
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Spectrum Energy Service.; Austin, Texas 1990-1996
Operations Manager
• Collaborated with the City of Austin regarding energy rebate programs; worked with apartment complex and homeowners, managers and landlords, educating them on how to get more energy efficient in order to obtain rebates from the city
• Interviewed, hired, managed and trained 8-10 Service Technicians; delegated responsibilities, evaluated performance and mediated conflicts
• Assisted targeted markets on Energy Conservations, Weatherization, Duct Sealing, Light Bulb Replacement, etc.
EDUCATION: Certification as a Building Analyst, and a Written and Field Proctor, Building Performance Institute, Inc.; Maita, New York
Certification in HVAC Airflow Diagnostics, National Balancing Institute; Sheffield, Ohio
Diploma in HVAC, Capital City Trade School; Austin, Texas
LICENSES: Licensed Insurance Adjustor–TX, MS, LA, AL and FL; Licensed Texas Realtor
TRAINING: Citizens, Nado, Southern Fidelity, Hanover, State Farm and Capital Certifications
Independent Contracting Instructor Training Course
Xactimate 30-hour Training
Green Building Science
Energy Conservation Certification
Instructor–Airflow Diagnostics, Duct Sealing and Building Analysis
Building Performance Systems
Energy Conservation Certification
Instructor–Airflow Diagnostics, Duct Sealing and Building Analysis
HE Green (Independent Contractor)
Energy Conservation Certification
Instructor–Airflow Diagnostics, Duct Sealing and Building Analysis
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