Customer Service Sales

W. Scott Biddle

*** ********* ****** *****

Mars, PA 16046

Phone: 724-***-****

Email: *******@************.***

QUALIFICATIONS SUMMARY

Results-oriented leader with a cross-functional/diverse background

including:

Project Oversight, Installations, Process & Operation Calibrations, QC/QA,

Troubleshooting & Repair, Superior Customer Service, and Training.

* Expertise in building customer relationships into ongoing partnerships

* Anticipating problems with root cause analysis, and executing corrective

action

* Effectively training, mentoring, and empowering team members

APPLIED KNOWLEDGE & DEMONSTRATED STRENGTHS

Serving as a client advocate ... Creative problem-solving ... Excellent

listening skills

Strong technical aptitude ... Helping to achieve customer success ...

Multitasking capabilities

Controlling costs and budgets ... Quick thinking and decision-making

PROFESSIONAL EXPERIENCE

2005-2008, Krauss Maffei Corp., HQ: Florence, KY

One of the world's leading manufacturers of machinery for processing

plastics

and the only company supplying machinery covering three key technologies.

FIELD SERVICE TECHNICIAN

* Traveled 95% of time to customer sites throughout the U.S., Canada and

Munich, Germany.

* Provided oversight of projects from start-to-finish.

* Oversaw a $4 million project in Akron, OH, with responsibility for

providing oversight

of the crew of riggers (installation); from initial setup and calibrations

to final details

and tuning of process and operation.

* Worked primarily on injection molding machines, with approximately 4,000

tons of force.

* Performed interfacing of robots, motion control and packaging systems;

including programming

and debugging of systems, and electrical/hydraulic work.

* Provided service, installations and training.

* Trained Maintenance Technicians and Process Engineers.

* Mentored new hires through on-the-job training.

* Managed parts sales and new sale issues.

* Delivered world-class customer service and built ongoing customer

relationships.

* Turned around and won over tough customers through demonstrated

professionalism.

* Earned superior work performance reviews, with compliments for

reliability and expertise.

1996-2005, Sandretto USA, Inc., Cranberry Twp., PA

Known worldwide for technically advanced high performance equipment,

providing

modern injection molders with solutions for any size component/any

application

SERVICE & PARTS MANAGER

* Effectively resolved customer complaints and provided superior customer

service.

* Selected to perform turnaround management of troubled accounts.

* Scheduled Service Technicians/sub-contractors; supervised in-house

repairs/programming.

* Mentored technicians on customer relations and making sound business

decisions.

* Performed cost-effective inventory control and managed parts sales and

new sale issues.

* Continually challenged with accomplishing tasks with a reduced staff.

SERVICE TECHNICIAN

* Traveled internationally to repair equipment and start-up new equipment.

* Recruited to this company due to exhibited performance at previous

employer.

1992-1996, Scholle Corporation, North Lake, IL

Innovators in liquid packaging

TECHNICAL SUPPORT

* Maintained, repaired and supported 42 mold machines, including all

software and

mechanical modifications.

* Worked closely with manufacturers and supported equipment, including:

chillers,

heat control, and grinders.

* Provided improved standards of equipment maintenance due to new higher

standards.

1989-1992, S&B Service, Glen Ellen, IL

Providers of custom motor & motion control

SALES & PROJECT ENGINEER

* Provided sales/design of custom motor and motion controls for technical

applications.

* Built professional relationships into ongoing business partnerships.

* Provided consultative technical sales to a variety of decision-makers.

* Worked on projects involving synchronous speed controls and data

acquisition systems,

including: closed loop devices, and unwind/rewind tension controls.

1986-1989, C&F Packing, Elk Grove Village, IL

Meat processor/packager with over $60 million in business

DIRECTOR OF MAINTENANCE / PLANT ENGINEER

* Involved in design of customer applications for meat processing.

* Supervised, coached and motivated 12 direct reports.

* Brought on new product processing lines, from inception to production.

* Worked closely with outside contractors.

* Managed two major projects in excess of $1 million each.

* Worked with building addition, new custom built equipment, cooking

processing,

freezing packaging, and controls.

PROFESSIONAL DEVELOPMENT

* Participated in numerous and ongoing seminars in fluid power,

electricity,

electronic controls, and PLCs.

SOFTWARE SKILLS

* MS Office (Word, Excel, Outlook)

* Solomon

PERSONAL INTERESTS

* Music Enthusiast ... Home Projects

PROFESSIONAL REFERENCES

* Professional and personal references are available upon request.

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