Customer Service Engineer
Resume:
Danny L. McDaniel
Placerville, CA 95667
Home: 530-***-****
Cell: 530-***-****
e-mail:*****@********.***
Objective
Pursuing a challenging position in field service and/or repair and
maintenance of electronic and telecommunications equipment.
Summary of Qualifications
Over 25 years of experience in the electronics industry. Key skills and
accomplishments include:
Setup, configuration, installation, and repair of all types of equipment
from mainframes to PC's.
Experienced in diagnostics and repair of communications, robotics, laser
alignment, and peripheral control devise (PCL) Understanding of electro-
mechanical equipment. Ability to analyze, troubleshoot, and perform
preventive maintenance on equipment.
Component-level repair of digital and analog circuitry. Trained on
equipment dynamics and software utilization.
Software utilization includes MS Dos, W N 3.1/95/98/NT/XP, MVS, CICS, IRIS
and UNIXS
Work Experience
Over Night Inventory Associate
11/22/2002-10/19/2010
Wal-Mart
4300 Missouri Flat Rd
Placerville Ca
HARDWARE SUPPORT TECHNICIAN
8/98-5/2000
The Kemtah Group
New Mexico
Contracted to Hewlett Packard in Roseville, California, to maintain and
repair all in-house printers and desktop computers plus all of HP's
products prior to distribution. Installed Microsoft NT on PC's, configuring
them to LAN and installed AIM for software download off LAN also configured
for users
Performed all upgrades and troubleshooting.
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FIEID SERVICE ENGINEER
1990-1998
I.C.E.S. Ltd. Ohio
Provided on-site hardware and software maintenance support for the U.S. Air
Force "EDCARS" system at
McClellan AFB in Sacramento, California.
Maintained and repaired hardware and software problems, Installed
upgrades, repaired all peripherals, including printers, scanners, laser
microfilm recorders, robot disk retrieval systems, tape backup, network
PC's and their peripherals. trained new employees on equipment and software
utilization. Worked with a number of systems from Filenet, Alpharel,
Scantek, Versatec, Cardmation, 3M, NCR, HP, BM, ATE'T, Micom, among others.
TEST TECHNICIAN
1987-1990
Dimetries
Diamond Springs, CA
Built, tested and repaired PCL welding equipment and robot welders from the
component level. Also
worked on circuitry changes with R&D engineers on systems and prototypes.
Collaborated with field service engineers in the field to diagnose and
repair problems on remote sites.
FIELD SERVICE ENGINEER.
3/87-8/87
Independent Contractor
Contracted on short-term assignments, primarily in the communications
field. installed cable systems for apartment complexes. Also installed and
repaired antennas and repaired cables for various naval antenna fields in
northern, California military bases
SENIOR SERVICE ENGINEER
1983-1986
Computceh, Inc.
Citrus Heights, CA
Installed new and used computer equipment;ran cabling in office buildings
for new systems; configured Hardware/software, set up system peripherals
and repaired all computer systems and their peripherals. Worked closely
with customers to resolve problems did updates on a large variety of
Computer systems.
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SENIOR REPAIR ENGINEER
1980-1983
Logical Business Machines
Sunnyvale, CA
Tested and repaired new computer systems in both manufacturing and repair
departments. Tasks Included repairing CRT's, disk drives, tape drives,
power supplies and circuit boards. Furnished maintenance and repair of all
in-house test equipment. Interfaced with customer service and assisted
field technicians with problems. Worked with R&D engineers on new circuitry
designs on prototype computer systems. Setup test procedures and assisted
with problem solving on the manufacturing line. Trained field technicians
and customer service engineers.
1966 - 1980
PRIOR HISTORY
Worked as an electronics technician and communications engineer installing
and repairing antennas on
towers. Also worked in a family fire and alarm equipment business.
AVIONICS TECHINICIAN l970-19T2
U.S. Army
Worked on Radio's and wiring on light airplanes and helicopters
Miscellaneous Achievements
. AT&T DSREDS/EDCARS Maintenance Training, 1990
. U.S. Army Avionics Electronics
. FCC License, I 977 to 1983
. Numerous in-house electronics courses, including Zebra Printers, HP
LaserJet's, among others
'
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