Software Engineer Management

SHAVINDER SINGH

************@*****.*** 916-***-****

11+ years of visible achievements in product and service management in leading-edge IT and Telecom.

CAREER HIGHLIGHTS:

o Rose vertically within my organization from Software Engineer to my current position of CTO & VP.

o Experience with M&A situations including negotiating the deals.

o Helped current company expand and scale into various VoIP (Voice Over IP) products from being just a pure

ISP (Internet Service Provider) by implementing innovative solutions.

o Designed and successfully implemented web monitoring system for troubleshooting live call traffic.

o Designed and led implementation of several web based systems like, Price-quoting system, Ticketing system,

Call detail record retrieval system and Inventory management system.

o Successfully expanded the entire company network to a robust solution for Voice, VoIP and IP products.

o Brought ideas to reality by designing and implementing a Softswitch to upgrade the existing ailing network.

o Certified ‘Bullet Proof Manager’ after going through a 12-month training program by Crestcom.

o Certified Internal Auditor for the ISO 9001:2000 standards.

KEY SKILLS:

o In-depth technical understanding of various protocols and networking.

o Highly innovative and results driven professional who believes in execution excellence.

o Unique blend of problem-solving and decision-making skills.

o Proven ability to build business plans and write proposals in a fast paced dynamic environment.

o International exposure while working in the US and India, and interacting with customers in Korea,

Germany and London.

o Knowledge of agile and RAD development methodologies and experience with CMM and CMMI.

o Experience with various SDLC models and their successful deployment in various projects.

o Comfortable with design and planning tools like Microsoft Visio and Microsoft Project Plan.

o Experience with using Sharepoint, SalesForce.com and MS Project Server.

o Excellent understanding of SOA and Client Server architecture models.

o Expertise in risk management and change management.

o Proven ability to lead multiple projects and influence business strategies.

o Reliable and customer-focused with excellent communication and negotiation skills.

ROLES AND RESPONSIBILITIES

Vice President, R&D and Chief Technology Officer (CTO), O1 Communications, Sacramento, CA

Sep 2008 - Present

Responsibilities:

o Managing various in-house developed telecom products throughout their SDLC.

o Defining integration strategies and risk management strategies.

o Coordinating and interacting with sales, finance and technical teams to bring the customer, budgetary and

business requirements to reality within stringent timelines.

o Active interaction with high-revenue customers on a frequent basis to maintain strong relationships.

o Cost, effort and time estimation on technical projects; Capacity forecasting; Team staffing and budgeting.

o Keeping a competitive edge by being ahead of the curve in the technology front to meet company’s goals.

o Responsible for setting quality standards and maintaining quality across various telecom products.

o Motivating the teams and engaging in conflict resolution.

o Managing following teams: Software Product Development (Telecom & Web Applications) teams; Billing

and Data Support teams; Network Engineering team; Voice Engineering team; Level 2 and Level 3 Technical

Support teams; Network Management and Planning team.

Director, R&D, O1 Communications, Sacramento, CA

Sep 2006 – Aug 2008

Responsibilities:

o Executing multiple tight-deadline projects; Involved in complex technical designs and implementations.

o Creating researching strategy and research plans along with portfolio management.

o Enhancing existing telecom products by innovative thinking.

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o Responsible for quality management, compliance and internal audit activities.

o Updating senior management on the projects’ status on a regular basis.

o Mentoring team managers and providing them help in managing their projects.

Some of the Projects Undertaken:

o VoIP Least Cost Routing (LCR) Engine: The service is used by the company SBCs and the SIP-

PSTN Gateways to intelligently route calls for both originating and terminating traffic.

o O1 Order Processing, CRM, Provisioning and Monitoring Engine: Used by various departments,

right from generating a quote and contract documents, finalizing orders, to provisioning and monitoring.

o Deployment and Administration of a new SS7 Network including an STP Pair: Design and

Deployment of a new SS7 network using the Performance Technology Segway STP.

o Softswitch with High Availability: Involved in coding of SS7 Interface layer for Ulticom and

Brooktrout stacks, call control module for EXCEL; Coding of HA heartbeat feature of softswitch, CDR client.

I undertook many operations and new product development projects during my tenure at O1

Communications as Manager, R&D team (Sep 2004 – Aug 2006) and Software Engineer (May 2003 –

Aug 2004). I can furnish these projects on request.

Sr. Software Engineer, SVS Online, San Jose, CA Feb 2003 – May 2003

Call recording and online media streaming service:

o Involved in recording VoIP calls for quality and training purposes, (using sniffers and packet tracking

tools) and developing an online platform for the administrators to view call logs, information and history.

Team Lead, Samsung, India Sep 2001 – Feb 2003

SIP/H.323 UA on Mobile (UA):

o Managed a six-member core team and involved in effort estimation and proposal making of the

project.

o Developed System Specifications, Detailed Design and Test Plans and client interaction.

o Coding of UA layer and Call Hold and Call Transfer, CLIP and CLIR features and Call Modification.

SIP Server:

o Involved in effort estimation and proposal making, client interaction and support in the maintenance phase.

o Coding of the call processing module and proxy logic; Integration with Radvision stack.

o Designing and coding ENUM and DNS Support, Call Transfer, Forking, authentication.

Sr. Software Engineer, Telesys, San Mateo, CA Oct 2000 – Sep 2001

ISUP Converter for International SS7 Gateway: (Client: Sprint & Network Telco.):

o Managed a four-member core team.

o Developed System Specifications, Detailed Design and the Test Plans.

o Converting the headers of any ISUP messages encode in one SS7 standard.

MACH7 High Availability Platform for MTP3, TCAP, INAP and ISUP:

o Coding of the INAP layer for adding the IN features in the MACH7-HA, tightly and loosely coupled

architecture of the SS7 stack, HA feature in ISUP layer: Designed and developed this module which took the

power of high availability to the ISUP layer thus making it a distributed layer.

o Designing of the finite state machine based, multi threaded High Availability Feature.

o Integration testing of the Trillium stack and MACH7-HA with the Network Simulator (I-net box).

Software Engineer, Quark Inc, India Jan 1999 – Sep 2000

QuarkXPress Mudra and QuarkXPress 5.0:

o Coding of Kerning & Tracking, Navigation, and Undo/Redo feature of Quark Express.

o Development of Application Programming Interface (API) using windows SDK.

TECHNICAL SKILLS

Standards: Experience with understanding and implementing various IETF, ANSI and ITU-T standards.

Programming: Application Programming: C/C++, Java, XML, Perl, PL/SQL, HTML

Development: subversion, CVS, gdb, gcc, Makefile, autotools, RPM, dmalloc, INET Spectra

Telecom: Protocols: Frame Relay, DS1 to OC-48, PRI, SS7, SIP, H.323, IPDC, ENUM, RADIUS, ISDN,

SNMP, TCP-IP, RTP, SDP TDM, CAS. Vendor Stack APIs: Excel/Cantata, Ulticom, Brooktrout,

Trillium, Radvision, etc.

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Hardware: Lucent, Eastern Research, Excel, Sun Solaris, Intel, Macintosh (OS X), ARM7, Acmepacket SBC,

Cisco Routers and Switches.

System Admin: Datacenter deployment, SIP Servers (Asterisk, SER, Broadsoft), HTTP (Apache, ApacheSSL,

Netscape/Iplanet), SMTP, POP3, DNS, FTP, Radius, SSH, Samba, MRTG

OS: Linux, Solaris 2.x, HP-UX, Irix, Windows, MacOS X, pSOS

Database: Oracle10g, Advanced Replication, Backup & Recovery, MySQL 5.0

ACADEMIC ACHIEVEMENTS

MBA, Finance: National University, San Diego, CA. July 2006. GPA: 3.72.

BS, Computer Science & Engineering: Punjabi University, Patiala, India. May 1999. GPA: 3.5.

References: Provided upon request

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