Executive Assistant Customer Service

Executive Assistant

Profile

Exceptionally dedicated and results-oriented professional with significant

experience in office management. Highly effective in reorganizing,

auditing and improving operations to maximize performance. Adept at

providing superior customer service with a deep interest in improving

efficiency on assigned tasks. Excellent troubleshooting, problem solving

as well as written and verbal communication skills. Proficient in

Microsoft Office (Word, Excel, PowerPoint, Outlook) and QuickBooks. Proven

skill to identify challenges and the ability to collaboratively find

solutions to meet business needs. Bilingual with fluency in English and

Spanish language.

Professional Experience

CPA Firm, Coral Springs, FL

Executive Assistant( January 4, 2010 - Present (Part Time/Temporary)

< Create and prepare correspondence for all clients, vendors, and

associates.

< Assist with financial statements, quarterly statements, corporate and

individual tax returns in addition to DOT reporting.

< Track, maintain and order all office supplies, manage office equipment

contracts and liaison with all vendors.

Life Extension Foundation, Fort Lauderdale, FL

Executive Assistant( August 2008 - December 4, 2009

< Efficiently designed and implemented a pre-employment background program.

< Created a corporate travel program to save the company approximately 40%

of the travel expenses in addition to providing outstanding benefits and

services.

< Perform in depth pre-employment background investigations.

< Prepare complicated and extensive excel reports, PowerPoint

presentations.

< Initiate correspondence and memorandums to customers, associates and

management.

< Manage the international wholesale applications program.

< Liaison with International Wholesalers and International Physicians and

Scientists.

< Renew yearly pharmacy licenses throughout the United States.

< Assist Legal Counsel with extensive contract management.

Stanford Financial Group, Fort Lauderdale, FL

Administrative Investigator ( Executive Assistant ( 2005 - 2008

< Scheduled appointments, meetings and international travel itineraries.

< Completed multiple expense reports on Oracle

< Successfully monitored and managed the security department 2.2 million

dollar budget.

< Designed and implemented numerous Policy and Procedures for the security

department including creating SOP for background investigations and

Executive Protection

< Supervised confidential filing system; ordered and managed office

supplies; tracked account payables

< Conduct extensive Due Diligence on companies and pre-employment

backgrounds.

< Prepared reports and correspondence; analyzed and translated documents

< Coordinated extensive Executive Protection Services throughout Latin

America and the Caribbean

< Assisted in conducting and facilitating staff meetings

< Initiated correspondence and memorandums

< Communicated effectively to all staff through correspondence with high-

level contacts inside and outside the company, such as consultants,

executive management and all other departments

< Inspected and audited expenditures, investigated and resolved

discrepancies in same

< Researched data and assisted in the preparation of speeches and

presentations

William T. Robinson CPA, Coral Springs, FL

Office Administrator ( 2002 - 2005

< Handled office duties including answering telephone calls, scheduled

appointments, typed all Financial Reports, Cover Letters, Faxes

< Assisted in preparing and typing all monthly and quarterly reports on

excel

< Act 2000 - Database Administrator

< Utilized QuickBooks; entered data, managed and produced monthly reports

< Prepared all correspondence for clients and for Internal Revenue Service

< Created and managed payables and receivables for homeowners Association

of 132 units

< Ordered office supplies and managed office equipment

< Designed company web page and expertly developed marketing brochures

Directv Latin America, Fort Lauderdale, Fl

Corporate Security Intelligence Analyst (1999 - 2002)

Executive Assistant, Director of Security (1999)

< Direct report to the Global Security Director

< Analyzed intelligence received by the Corporate Security Department and

broadcasted the information to the appropriate Signal Security

Investigator

< Researched, analyzed and prepared data for management; created and

maintained database identifying targets of investigations

< Prepared all security reports for upper management and all PowerPoint

Presentations

< Redesigned Corporate Security Inventory System for confiscated Signal

Security IRDs and CAM Cards

< Monitored, tracked, activated/deactivated all satellite CAM Cards used

internally all over the company

< Organized and scheduled extensive domestic and international travel

< Processed expense reports and supported in administering department

budget making

< Coordinated all security meetings throughout Latin America, US and Canada

< Conducted extensive Internet research.

< Acted as liaison with Federal Agents, Local Law enforcement and various

other agencies

Education

Bachelor of Science with Major in Professional Administration

Barry University, Miami, FL - Magna Cum Laude

Master of Arts - Organizational Management

Ashford University, Clinton, IA

Technical Skills

MS Office (Word - WPM +80, Excel, Access, PowerPoint, Outlook,

Publisher, QuickBooks)

Affiliations

State of Florida Notary

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