Quality Assurance Technician

Samuel Munyandamutsa

A+, MCTS: Windows Vista Configuration

***** ** ***** *****, *****, Oregon 97007

Cell 503-***-**** abhx1d@r.postjobfree.com

Summary of Qualifications

Motivated self-starting IT professional with analytical abilities and gives

attention to details. Established reputation for following procedures,

active listening and multi-tasking. Embraces diversity in the work

environment. Adaptable to all situations. Works diligently to handle

tasks at hand. Provides clear and concise training. Best of all known for

being results oriented

Technical Skills

Operating Systems: Windows XP/Vista/7; Mac OS X, Windows Server 2003

Applications: Microsoft Office, MS Project, MS Publisher, Roxio,

Pinnacle, MS Visio, Adobe

Hardware: System building, installation and configuration

Summary Technical Qualifications

Desktop Support Skills/Help Desk

. System tuning: improving performances with defrag, hardware updates.

. Desktop support: resolve system messages, blue screen problems,

printing issues, compatibility problems, and operating systems

problems. Microsoft XP, Vista and Server 2003. Develop unique

solutions, while adhering to standards and guidelines.

. Desktop security: anti-virus, various firewalls, VPN, anti-spyware.

Remove spyware and viruses using tools or manual methods.

. Printer support: set-up printers on network; publish printers in

Active Directory; add users to printer groups; test printers; install

print drivers on workstations.

Communication Skills

. Excellent verbal and written communication skills. Discuss and educate

users about technology on their comfort level, increasing their

productivity and decreasing support needs.

Work History Summary

Volt-Oracle Hillsboro, Oregon

December 2010-Present

Electronic Assembly Technician

Build high power servers in Oracle manufacturing plant by assembling

various components.

Insight Global, Inc.-Allstate Tigard, Oregon

October 2010

PC Technician

Replaced old PCs, network data backup, installed new version of USMT 1.3,

updated virus definition, installed new PCs, and restored data via network

server.

Freegeek.org Portland, Oregon

August 2010-November 2010

Volunteer-Build program

Evaluate computer system, performs system quality assurance, and builds

computers to be given through the Hardware Grants program to non-profit

foundations/organizations, and Community centers.

Maxim Integrated Product Beaverton, Oregon April

1997-March 2009

Fab Technician/Operator

Operated equipment designed to manufacture computer products and

communication devices. Followed product specification. Performed daily and

weekly qualification test required to qualify equipment for production.

Cross trained other operators.

. Worked with process engineer on a project designed to improve

productivity on mechanical planarizer for a new product. We

successfully completed the project allowing the new product to be

processed on that equipment.

. Reduced the product idle time and equipment down time by 66%

performing minor preventive maintenance on the Chemical Mechanical

Planarizer.

. Met and exceeded daily goals of 6 to 7 lots per shift with no human

errors through multitasking.

. Cross training produced 90% better production output with only 1 out

of 10 making a human error within one year after training. Delivered

clear and concise training using new guidelines for operators on how

to better run equipment safely.

. Sustained a 95% uptime on all equipment which met production goals.

Manpower Technology/Radisys Semiconductor Hillsboro, Oregon

November 1996 - April1997

ATE Operator/Test Technician

Operated the HP3070, TERADYNE, and GENRAD, equipment designed to test

circuit boards. Debugged and repaired circuit boards on failed

components. Installed and configured firmware communication code for

LAN/WAN based components.

. Tested circuit boards specialized for telecommunication with 90%

passing rate on first test.

. Met daily shift goal by having about 100 boards passing first test for

product output to meet on time customer delivery.

. Saved production throughput time by testing circuit boards while

performing debugging on first test failed circuit boards with 90%

success rate. Installed firmware with 98% passing rate on first

install which contributed to meeting shift.

Education

New Horizons Career Center Certificate July 2010

. MCTS: Windows Vista Configuration, CompTIA's A+

Portland State University, Certificate April 2004

. A+/ Network+/ MCP/ CCNA /Security+

University Of Phoenix Bachelor of Science June 2003

. Information Technology, Network and Telecommunication

Los Angeles Pierce College Associate of Science

January 1992

. Automotive Service Technology

ADDITIONAL ACTIVITIES

Itafari Foundation August 2010-Present

Board of Directors member

Provide oversight to the organization's function with active participation

in all organization meetings and events.

Kigali Parents' School-Rwanda January 2007-Present

Website design/administration

Planned the website design. Set up website template and content. Provides

site administration and update as needed

Beaverton Public Library November 2010-Present

Computer classes Trainer/Assistant trainer.

Teaches Adult Basic Computer classes and other applications. Assists with

computer assistance needs when requested.

Contact this candidate