Customer Service Sales
Resume:
Ren Cortez
El Paso, Tx. *****
Reliable creative hand, who thrives on constantly reaching for higher
levels of self improvement.
. Very experienced in customer service.
. Superb communication skills and problem solving abilities, as well as
hardworking and a good team player.
. Innovative thinker, who embraces constructive criticism and believes
there is something to learn from every mistake and success.
Technical Experience:
Operating Systems - Windows 98/NT/2000/Server2003/XP/Vista/Win7/Ubuntu
Certifications - A+ certified, 43+ Certifications on all Dell desktops and
laptops
Familiar with Adobe Photoshop and Macromedia Suite MX, Office Suite 03/07,
EDUCATION:
(1) WESTERN TECHNICAL INSTITUTE
1999 - 2001
DEGREE EARNED - ASSOCIATE OF OCCUPATIONAL STUDIES
(2) EL PASO COMMUNITY COLLEGE
26 CREDIT HOURS
PURSING DEGREE IN CIS
WORK HISTORY:
(1) UNISYS, AUSTIN. TX
SERVICE TECH 08/2009 TO 06/2010
. Replace all hardware components in Dell and Alienware Laptops
. Replace all hardware components in Dell and Alienware Desktops
. Log calls and schedule appointments for best efficiency
. Provide on time service to all clients, while maintaining an energetic
and positive attitude
(2) TIME WARNER CABLE, EL PASO. TX
SERVICE TECH / INSTALLER 10/2008 TO 06/2009
. Troubleshoot Cable/HSD modems and phone modems
. Install Cable, HSD, and phone modems in customer homes
. Educate and Assist all customers on TWC services
(3) TEXAS TECH HEALTH SCIENCES CENTER, EL PASO. TX
PC/NETWORK TECHNICIAN 02/2006 TO 1/2008
. Maintain a friendly, helpful and positive attitude while promoting
Customer Service Excellence
. Provide on-site support for computer systems located at headquarters
and branch offices throughout El Paso. Also provide support via
telephone and remote desktop or VPN.
. Responsible for network and CD installation and configuration of all
company TTUHSC approved software such as Windows Operating Systems,
Microsoft Office Suites
. Create and configure VPN and dial-up network connections
. Add and remove PCs from The TTUHSC Domain/Active Directory
. Keep track and organize, as well as switch out Server backup tapes on
designated days
. Troubleshoot and maintain all network printers and scanners, as well
as designate them to certain users as necessary
. Configure, maintain, repair, upgrade, move and replace all PC
hardware, printers and peripherals.
. Responsible for installation of all hardware in PCs and laptops such
as motherboards, heat sinks, hard drives, memory, CD & DVD burners,
power supplies, and video cards
. Setup Blackberry's and other PDA's to allow users access to TTUHSC
domain
. Setup video and telephone conferencing equipment; public announcement
systems; and LCD projectors
. Add end users to Administrative Group on their PCs as necessary
. Participate in planning, coordinating and implementing department
branch office moves
(4) BEST BUY, EL PASO. TX
COMPUTER SALES, GEEK SQUAD PC TECH 09/2005 TO 02/2006
. Active Participant in updating "Best Practices" for making computer
turn around time and computers sales more efficient and reliable
. Scanned, detected, and removed viruses and spyware from customer
computers
. Proficiently installed and reinstalled updates and OS's such as
Windows ME through XP
. Replaced all hardware in PC's and laptops including, but not limited
to motherboards, processors, heat sinks, RAM, hard drives, sound
cards, video cards, slot fans, liquid cooling systems, and peripheral
*********-*****-**********@**********.***
. Provide friendly and professional customer service to all customers,
regardless of attitude.
. Inform and educate customers and coworkers on latest technologies and
solutions for Pc's and laptops.
(5) Pc Professor, El Paso. TX
Computer Tech, Founder 02/2003 to 06/2009
Responsibilities:
. Provide on site support for all clients on Pc's and small networks up
to 10 computers
. Setup small home and business networks both LAN and WAN
. Upon customer request set up network and file access through
workgroup or static IP configurations
. Secure routers to different levels of security as necessary to the
client
. Replace all hardware in PC's and laptops including, but not limited
to motherboards, processors, heat sinks, RAM, hard drives, sound
cards, video cards, slot fans, power supplies, and peripheral cables
. Consult clients on network designs and configurations, as well as pc
design and make
. Troubleshoot, diagnose, and repair clients pc's and laptops
. Remove Viruses and spyware from clients computers
. Market and develop Pc Professor to generate revenue and gain
client le
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