Administrator Technician

Joshua Gilmore

*** **** **. **

Paris, TX *****

Home Office 903-***-****

Cell Phone 469-***-****

**************@*******.***

**************@*****.***

COMPUTER SKILLS

Hardware Software Operating Systems

Dell, IBM, Sony, Toshiba, etc Microsoft Office (2K, XP, 2K7) Microsoft Windows 2000

Printers (HP, Brother, Dell, etc) SQL (2K5, 2K8) Microsoft Windows 2003

Wedge Laser Scanners/Reader MySQL Microsoft Windows XP

Security (PTZ, Bullet Cameras) Web (Cpanel, HTML, PHP, etc.) Microsoft Windows Vista

IR and RF Laser Scanners Symantec AV, EV, EP, BE, NB Microsoft Windows 7

Switches(Dell, Cisco, etc) Adobe Acrobat, SW, DW, PS Microsoft Server 2K,2K3, 2K8

Firewall (IronPort, SonicWall) MOSS 2K7 MAC OS X

Microsoft Visual Studios (8 & 9) UNIX and Linux

And more….

SUMMARY OF QUALIFICATIONS

• Over two years experiences in a corporate environment as the Senior IT Administrator.

• 6 months as an Symantec NetBackup Consultant.

• Two years of progressive experiences in the United States Army.

• Two years as a Systems Analysis/Assistant Computer Administrator.

• Two years as a Computer Help Desk Technician.

• Skilled in configuring, troubleshooting and basic repair of networks, computers,

radios with antenna connections, and individual systems.

• Skilled in Microsoft operating systems, software, and SQL.

• Obtained, processed, and distributed military pin numbers, account and login information.

• Supervised a staff of twenty plus people in a fast paste working refurbishment environment.

• Demonstrated ability to work well independently and as part of a team.

• Awarded a Secret Security Clearance while in service and for a short period after.

PROFESSIONAL EXPERIENCE

US-Analytics Solutions Group LLC., Irving, TX

Symantec NetBackup Consultant 07/2010-12/2010

• Worked remotely unsupervised on software consulting practices.

• Communicated with manager daily on events and daily activities.

• Traveled across the United States to customer sites and installed data protection software,

demonstrated operation procedures, consulted on better practices, and trained/knowledge

transfer to company staff as according to Statement of Work.

• Technical pre-sales meetings between potential clients, partners, and manager for Q&A on

environment and customer expectations.

• Maintained budget and expenses of cost accumulated for travel and expenses at stated on

Statements of Work.

• Maintain high standards for skill area through training, practices, and demonstrations.

• Awarded Symantec certification for Symantec Veritas NetBackup data protection software.

US-Analytics Solutions Group LLC., Irving, TX

Senior IT Administrator 01/2008-06/2010

• Maintain company’s entire platform to include Exchange, Active Directory, SharePoint, SQL,

CRM, Cloud Computing, etc.

• NetBackup Administrator in maintaining and backing up company information.

• Linux Web server administrator.

• Remote support to field consultants using Bomgar to fix, answering questions, and offering solutions on

equipment and/or technologies.

• Record keeping on hardware inventory.

• Purchases and expenses for IT department.

• Manage a team or 4 employees.

• Report to the CEO on a daily and weekly basis regarding status updates on all issues, fixes, solutions,

and project implementation in the company.

• Maintain ESX 3.5 VM Ware Cluster. (20+ Servers Production and Test environments)

• PBXtra VOIP Phones System Administrator.

• Worked on and assisted on web design of all websites owned and operated by company, to

include new and existing sites for creation and/or upgrading.

Game Stop Refurbishment Center

Hardware Technician 06/2007-12/2007

• Trouble shooting and repairing of video game hardware in a refurbishment environment. (PS Slim,

Playstation 2)

Aftermarket Technologies Corporation/Information Services

Computer Helpdesk Professional Technician 02/2006-06/2007

• Assist cell phone refurbishing company with computer assistance built around a ticket track-it

system.

General repair and serves on over 100 individual networking systems and printers.

•

• Inventory computer parts and equipment in an ordering strategy system to maintain parts on

hand for daily activities.

Assign IP addresses to DHCP sever for recommended V-LAN requirements.

•

• Participate in weekly meeting to discuss opportunities and new upcoming equipment to better

assist the IS department in serving the company.

Aftermarket Technologies Corporation/Logistics and Electronics

Wage Grade 3 Supervisor for Quality Control & Receiving 11/2005-02/2006

• Supervised a QC team of twenty plus individuals responsible for checking the current

physical conditions and customer personal information on cell phones.

• Talked to employees to make sure they had necessary tools and information for performing

daily activities.

• Worked with employees and Logistics supervisors on issues that may arise with employees

personal lives that conflicted with work live, coming up with mutual compromises of making

up hours missed or assessed possible shift transfers.

Express Personal Services – Temp hire for Aftermarket Technologies Corporation/Logistics

and Electronics

Quality Control Specialist 11/2005-01/2006

• Observed and checked refurbished cell phones for physical damage and customer personal

information according to company procedure and procedures.

• Tested and presented new, faster, and more proficient ways to due daily duties and checks of

cell phones.

• Received and sorted cell phones from different vendors and moved them to required

business work locations for either QC procedures or storage.

Choctaw Manufacturing and Development

Systems Analyst 2 / Assistant Computer Administrator 07/2003-10/2005

• Troubleshot and maintained a small Local Area Network (LAN) made up of 50 individual

workstations, in two locations.

• Maintained and operated four Microsoft Windows 2000 severs and one Macintosh OS-X e-

mail server.

• Build, repair and maintain SQL database server through the building of Microsoft Access

reports, forms, and queries based on company information stored in it.

• Contemplated and take to action new and timelier efficient data back-up strategies for all

company's data.

• General set up of e-mail accounts, operating systems, software, and network troubleshooting.

Act as network administrator for local office location.

•

• Quote and write up Purchase Requisitions on computer and video equipment with contacts

from different vendors.

• Train new employees on basic CIMS terminals, computer instructions, Microsoft Office

applications, and database reports.

Assisted in payroll operations procedures with CIM’s software.

•

• Set up and operated a series of Pan-TIL-Zoom (PTZ) both CCTV and network based

cameras with Digital Video Recorder (DVR) systems.

• General repair of data entry mistakes including finding and deleting of duplicates.

U.S Army, Fort Drum, NY.

Assistant Network Administrator (Performed from enlistment to

discharge 02/2001-06/2003)

Experienced network administrator/IMO & information management.

•

• Configured TCP/IP settings/established work group e-mail accounts through Microsoft

Outlook with in a Local Area Network (LAN)/Metropolitan Area Network (MAN).

• Obtained, processed and distributed military telephone numbers, Terminal Server Access

Systems (TSACS) account information.

• Made, Installed, and Maintained (LAN) cables within the network.

SIGNAL Support Systems Specialist (Communications) (Performed from enlistment to

discharge 02/2001-06/2003)

• Installed and Operated Single Ground and Airborne Radios (SINGARS), antennas, and

individual equipment including all wiring for multiple radios.

Troubleshot and repaired radios and antennas for more than 50 individual radio systems.

•

• Instructed personnel on operation and general troubleshooting of equipment.

U.S. Armorer / Supply Supervisor Specialist (Performed for five months during enlisted assignment

02/2001-06/2003)

Conducted routine checks and services on weapons and other individual equipment.

•

In charge of over 3 million dollars in government equipment.

•

Supervised and trained personal in the same field with operations of the department.

•

• Authorized and trained over one hundred personnel in issues of military weapons and

equipment before mass deployment for War on Terrorism.

PROFESSIONAL HISTORY

US-Analytics Solutions Group LLC., Irving, TX

Symantec NetBackup Consultant, 07/2010-12/2010

US-Analytics Solutions Group LLC., Irving, TX

Senior IT Administrator, 01/2008-07/2010

Game Stop Refurbishment Center, Grapevine, TX

Hardware Technician, 06/2007-12/2007

(ATCIS) Ft. Worth, TX

Computer Help Desk Technician, 02/2006 – 06/2007

ATC Logistics and Electronics, Ft, Worth, TX

WG3 QA Supervisor, 01/2006 – 02/2006

ATC Logistics and Electronics – Express Personnel Services Ft. Worth, TX

QA Specialist, 11/2005 – 01/2006

Choctaw Manufacturing and Development (CMDC), Hugo, OK

[Systems Analysis / Assistant Computer Administrator] 07/2003-10/2005

Divarty Headquarters, Fort Drum, NY

Assistant Computer Administrator, 02/2001 – 06/2003

HHB Divarty, Fort Drum, NY

Signal Support Systems Specialist, 02/2001 – 06/2003

EDUCATION

Devry University, Irving, TX 2006 2007

GSP, Game and Simulation Programming (Software Engineering)

University of Phoenix, Phoenix, AZ 2005

B.S.I.T/VC, Information Technology/Visual Communication

Certificate, Communications 2001

Signal Support Systems Specialist, Fort Gordon, GA

TRAINING

• Symantec End Point SEE – Currently Enrolled Symantec Partner Site.

• Certificate of Completion Influencing Others Tarrant County College.

• Computer Technician Certification ExpertRating.com Online Certification.

• Computer Skills Certification ExpertRating.com Online Certification.

Certificate Armorer School/Weapon Specialist U.S. Army, Fort Drum, NY,

• Certificate Basic Combat Training U.S. Army, Fort Benning, GA,

Certificate Advanced First Aid U.S. Army, Fort Drum, NY,

• Symantec Veritas NetBackup STS – Irving, TX.

AWARDS

• Military – U.S. Army, 2001 - 2003

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