Professional Summary
Results-oriented professional with strong administrative and desktop
publishing skills with over 20 years experience working for
international companies. Strong software skills and diverse background.
Known as a dedicated hard worker, able to multitask and surpass goals.
Proven track record in producing and editing technical, marketing, and
proposal documentation. Active security clearance.
Core Qualifications
Proficient in Desktop Publishing
Established Skill Set in Writing and Editing Technical and Non Technical
Documentation
Administrative Expertise
Ability to Analyze Problems and Recognize Solutions
Excellent Written and Verbal Communication Skills
Professional Experience
DoD, Defense Contract Audit Agency, Los Angeles, CA 2009 - Present
Key Accomplishments:
. Successfully multi-task on a daily basis, interacting with staff
of 30.
. Comfortable working in a team and independently.
. Successfully manage the handling and control of sensitive
material.
Supervisory Admin Specialist (GS-7) - 10/2009 - present
. Monitor, maintain, oversee, and supervise all administrative
functions, in addition to supervising office automation assistants
in support of the branch manager, supervisors, and audit staff.
. Responsible for all agency documentation (text, graphics, charts,
presentations); maintain document version control, enabling the
efficient retrieval of current and legacy documents.
. Generate weekly reports in Excel, tracking a variety of functions
vital to keeping the staff on-time and within budget (property,
various fund allocations).
. Screen callers; review incoming and outgoing material for accuracy,
confidentiality, and level of importance, routing to appropriate
staff.
. Oversee all administrative functions, ensuring smooth operation of
office, budget, and mandated requirements from headquarters. .
. Coordinate office facility and maintenance requests; perform human
resources function which includes preparing personnel actions;
provide benefit and pay information; keep confidential personnel
records up-to-date; ensure all training requirements are properly
and timely coordinated, scheduled, and executed; generate and
prepare various weekly and monthly reports to support the auditor
and managers; serve as timekeeper; perform training functions to
include scheduling training courses, processing forms and entering
data for reports to ensure employee has satisfied training
requirements; maintain office audit records electronically.
. Perform complex office automation requiring advanced computer
experience; procure and monitor requisitions for office supplies,
computer equipment, goods, and services, as needed.
. Provide timely delivery and archiving of audit reports. Provide
computer support across two remote locations as needed (server,
HW/SW, LAN connections).
Office Automation Technician (GS-5) - 6/2009 - 10/2009
. Provided daily support to 20 DoD auditors by organizing files,
providing administrative functions.
. Set priorities and interact with peers for coverage of office
duties; managed Outlook functions for tasking and setting meetings
and flagging to-do folders; screened and directed phone calls;
scheduled meetings/conferences and associated coordination of
facilities, presentation, and setup/teardown).
Micron Technology, Pasadena, CA 1999 - 2008
Technical Writer - 2002 - 2008
Key Accomplishments:
. Consistently exceeded performance standards. Work ethic valued
by management.
. Assisted with in-depth peer review sessions to increase accuracy
of documentation.
. Provided flexible support to global colleagues and customers in
varying time zones.
. Regularly attended training to enhance skills and level of
proficiency.
. Recognized for exemplary performance and quality of work,
receiving promotions with increased responsibility, compensation,
and bonuses.
. Actively participated in a team environment, sharing ideas,
information, expertise, and support.
. Participated in marketing weekly roundtable to discuss current
workload by providing a comprehensive outline listing
requirements and accomplishments for review in resolving
problems/concerns/issues.
. Created technical and non technical documentation from
handwritten, electronic, or voice recordings; transcribed
data (conforming to templates), adjusted fonts, format,
grammar, syntax, and clarity of communication as needed;
proofread and edited as needed before final submission.
. Coordinated and tracked assignments by entering data into an
electronic document management software capturing author,
start date, review cycle requirements, due date, workflow,
version control, and permissions.
. Retrieved, calculated, and entered data into Excel and
Project to track and allocate available resources of desktop
publishing/writing team, performing analysis of assigned
tasks based on department needs, current workload and
timeline for assignments in support of defined objectives of
department.
. Utilized re-use of content and graphics through structured
authoring and conditional text features (single-sourcing).
Conform to company style guide and brand, continually
enforcing, updating, and modifying as needed.
. Met with SMEs (appropriate engineering, product development,
and marketing staff), collecting, gathering, and organizing
information.
. Merged existing content with new input supplied by various
authors by utilizing page layout and image-editing graphic
software programs, including scanning of photos, while
maintaining the integrity and continuity of the document.
. Exercised quality control by evaluating proper
text/illustration placement, analyzing page content and
format based on company branding standards and approved
template.
Desktop Publishing Specialist - 2001 -2002
Public Relations Coordinator - 2001 - 2002
Web Site Administrator - 2000 -2002
Word Processing Specialist/Administrative Assistant - 1999 - 2001
. Ensured marketing collateral and technical documentation was
delivered in a timely manner (internally and externally) to
global customers by inputting and formatting text and
graphics, providing follow-up with assigned engineer and
product manager.
. Supported senior management by managing daily calendar
activity, coordinated and scheduled appropriate personnel
for meetings, conferences, and travel, using sound judgment
. Responsible for Web site creation and maintenance. Perform
HW/SW troubleshooting.
California Inst. of Technology, Pasadena, CA 1996 -1998
Senior Administrative Assistant - Humanities and Social Sciences
Key Accomplishments:
. Assimilated into academia setting with ease and confidence.
. Collaborated with co-workers in providing orientation and
guidance to new students.
. Proudly represented the University at on- and off-site
functions.
. Updated student syllabi by collecting and researching notes
and instructions from professors.
. Participated in special projects as required.
. Prepared reports, presentations, and general correspondence
as needed to support department utilizing word processing
and graphic software.
. Proofread and edited drafts of colleagues by performing peer
reviews and conducting collaborative sessions to discuss
final output.
. Resident computer expert, providing support to colleagues
(HW/SW issues).
Lockheed Martin, Pasadena, CA
1983 - 1996
Publications and Graphics Department Lead - 1990 - 1996
Key Accomplishments:
. Successfully supported marketing and engineering departments,
providing a cohesive work environment.
. Contributed to proposal team effort offering support and
expertise.
. Recognized for exemplary performance and quality of work;
continually receiving promotions with increased responsibility.
. High visibility position requiring interacting with all
levels of management.
. Coordinated and participated in proposal production
(interviewed SMEs, gathered data and content, imported
graphics and illustrations); assigned tasks for each phase,
monitoring and documenting progress by entering data into
database software and generating a status reports.
. Provided support and leadership to publications and graphics
department by supervising, documenting, monitoring, and
allocating resources for daily assignments.
. Scheduled and participated in preparing agenda and outline
for weekly meetings.
. Provided work overload support by personally processing work
requests (typing, writing, editing, formatting, proofing,
conducting peer reviews, verifying and finalizing
documents).
. Processed weekly timecards by collecting, verifying, and
approving before submitting to Payroll department.
Editor/Word Processing Operator, Publications and Graphics Department -
1985 - 1990
Senior Administrative Secretary, Training and Simulation - 1983 - 1985
. Managed administrative and support functions for 20-person
engineering department, acting as first-line-of contact for
all department activities and interaction with other
departments, managers, facilities, support functions, R&D,
QC/QA, and lab personnel.
. Processed travel requests and expense reimbursements by
gathering pertinent information.
. Provided the focus for directing all incoming
correspondence, telephone communication, and visitors by
directing to appropriate personnel.
. Exercised delegated authority to sign routine correspondence
for department manager.
. Provided other administrative duties by covering reception
and multi-line telephone support.
Education
Citrus Community College, Glendora, CA, A.A., Business Administration
and Computer Science, 1977
PC Support Technician Certificate, 1996
ISSO (Information Systems Security Officer), 2010.
Technical Skills
Typing: 80 WPM; WindowsXP and Macintosh OS; Proficient in MS Office
Suite 2003 and 2007 (MS Publisher, FrontPage, Visio; Word, Excel,
Access, PowerPoint, Project SharePoint); Lotus Notes; Adobe (FrameMaker,
PageMaker, Illustrator, PhotoShop, InDesign, Dreamweaver, and Acrobat
Professional); Astoria CMS, FileMaker Pro, HTML, XML, Documentum,
ProjSync.
DoD Software: DTS (Defense Travel System: process travel authorizations,
vouchers, fund allocations), DMIS (Defense Management Information
Systems: input and monitor timekeeping functions; tracks audit
assignments), DPAS (Defense Property Accountability System: track all
property/procurement), TRAIN (Training Requirements and Information
Network: training software that logs and tracks training
requests/requirements).