Customer Service Administrative Assistant
Resume:
Jessica A. Iarossi
Willingboro, NJ
Objective: To obtain a position within a progressive organization where I can continue to expand on my
experience in the human resource development department with emphasis on training, compliance, and
support services aimed at achieving professional and personal goals.
Summary of Qualifications:
ܧ Five years experience in the Payroll Processing and HR departments.
ܧ Knowledge of JD Edwards program modules.
ܧ Impeccable customer service skills.
ܧ Superior multi-tasking and excellent organizational skills
ܧ Knowledgeable in all Microsoft Office programs and tools.
ܧ Fast paced professional dedicated to teamwork and development.
ܧ Capable of positive and productive working relationships with staff.
ܧ Flexibility and willingness to go beyond the realm of specific duties.
Employment History:
ܧ American Water Company – Cherry Hill, NJ
HR/PR Specialist: August 2008 – Current
o
¬ Entering employee changes into the computer system with correct data and in timely fashion.
¬ Processing payroll entailed with correct edit approvals, accuracy, and accountability through report
cross checking.
¬ Filing employee information and changes into designated area.
¬ Phone Tree participant and responsible for answering calls and distribution of messages.
¬ I-Pay Team member that assist employees on the registration process.
¬ Administrative duties that include:
• Metrics – Compiling information for employee services departments.
• Time Charge Report – Gathering worked hours for employee services departments.
• Procedure Booklet – Update and maintain the HR/PR Procedure Booklet
• Sunshine Club – Send out monthly announcements for the department.
• Case Statistics – Report processing, pivot information and email spreadsheets.
HR Administrative Assistant: February 2008 – August 2008
o
¬ Managing the SSC_HR_Payroll Inbox: case setup, case dispatch and document file save.
¬ Compiling case statistics and distributing to the appropriate teams.
¬ Compiling Metrics monthly and attending the meetings.
¬ Off site filing and prep for terminated cases to be sent to offsite storage.
¬ Mail processing
¬ Supply ordering, organizing and inventory.
¬ Updating and distributing departmental phone lists and various other information.
¬ Supporting Employee Services through special projects and organizing meetings.
¬ Case work including new hires, pensions, 358’s, DBA’s, minor changes.
ܧ Ruby Tuesday – Willingboro, NJ
Shift Leader: February 2008 - Current
o
¬ 100% guest satisfaction, 100% percent of the time
¬ Maintain clean, organized stations in fast paced traffic area.
¬ Delegate responsibilities, hold shift meetings, maintain sales log, count shift deposits.
ܧ United Rentals Inc. - Burlington, NJ
Payroll Processor: July 2005 - June 2007
o
¬ Maintain confidentiality of all employee information.
¬ Abided by all source materials used to process changes according to Federal and URI filing
requirements.
¬ Processed union payroll, new hires, rehires, terminations, promotions, rate increases, tax information,
employee deductions, direct deposits, bonuses, and PTO transactions.
¬ Responsible for auditing changes.
¬ Maintained Epar Mailbox for departmental form processing.
A/P Specialty Processor: June 2004 – July 2005
o
¬ Assigning batch numbers to grouped invoices.
¬ Audit of invoice batches.
¬ Organizing batched invoices into separate companies
¬ Completion of Special Projects assigned by management
¬ Processing specialty invoices and customer refunds.
ܧ Friendly’s Restaurant - Burlington, NJ
Waitress: 1998 – 2007
o
¬ Responsible for customer service satisfaction, sales, station prep, and shift close out.
Education:
High School
Burling County Institute of Technology
Medford, NJ Campus
Graduated 2001
References Furnished Upon Request
Contact this candidate