Customer Service Representative

Location:

Posted:

January 23, 2011

SHERRY BEAUCHAMP

Brighton, MI 48116

****************@*****.***

EDUCATION

University Of Phoenix, Phoenix, AZ

Pending Degree, Associates of Arts/Health Care Administration

Pinckney High School, Pinckney, MI-Graduate 1986

EMPLOYMENT EXPERIENCE

BARTENDER/SERVER April 2007-Present, The Brighton House: Customer service providing dining

experience. Management position while bartending.

CUSTOMER SERVICE REPRESENTATIVE May 2006-April 2007, Dantom Systems:

Consolidate and maintain test data, client and customer information. Create and change letter

formats for collection agencies.

CUSTOMER SERVICE REPRESENTATIVE January 2006-May 2006, Blue Cross Blue Shield of Michigan:

Participated as first-line support for one the largest subscribers group that Blue Cross managed.

Managed, coordinated and resolved end-user incidents and service requests. Answered calls from

subscribers with regard to questions pertaining to benefits or claims. Conducted medical contract

policy research.

CUSTOMER SERVICE REPRESENTATIVE August 2002-April 2004, MS Distributors: Facilitated

communications and customer requests with 400 plus home builders. Applied vast knowledge of

permits and inspections to assist customer, vendor, and state and local inspectors. Managed

scheduling of installations of fireplaces and garage doors for new construction homes. Adhered

to tight deadlines and time constraints as required by construction and inspection processes.

SKILLS

Bartending, Serving, Extensive Customer Service, Microsoft Office, Internet, Access, Medco and

Medaccess.

FURTHER INFORMATION

Reference and college transcripts available upon request