Development Customer Service

Rajesh Parthasarathy

. Dynamic, high energy leader with diverse international experience and

demonstrated ability to build, mentor and motivate large global cross-

functional teams to create a best-in-class Information Technology (IT)

organization.

. Broad management experience with expertise in creating and overseeing

engineering development plans, providing technology governance, leading

complex technology integration and transform organizations.

. Proven experience managing multi-million dollar budgets, negotiating

vendor contracts, establishing offshore development centers and

developing effective partnerships.

. Significant architectural experience in building successful, enterprise

class, high performance Internet application software and systems, voice

and data network communications, and emerging technologies.

. Strategic and conceptual thinker with the ability to map business vision;

identify appropriate technologies for IT initiatives.

. Strong record of innovation with ability to push technical and product

boundaries and produce technology-driven innovation to further facilitate

business objectives.

PROFESSIONAL AND BUSINESS EXPERIENCE

Morgan Stanley Smith Barney 2006-

Present

Executive Director, Global Head, Payments & Transfers & Sr. Architect

Global Payments & Retail Banking: Technology head responsible for the

systems delivery & performance of MSSB's Global Payments & Transfers

platform that provides card processing and payments capabilities like ACH,

Wires, Checks to Small Business & Retail clients across mobile, online,

intranet & debit card channels.

- Responsible for the development, tracking and control of 50 MM budget and

the development/growth of a group of 125 employees and consultants across

the globe.

- Developed short-and long-term IT vision and strategic plans based on

alignment with and support for the business strategies and goals, market

opportunities, and operating requirements and efficiencies. Assisted in

the definition of the product roadmap and strategy, identified the

competitive product landscape and customer trends/priorities.

- Defined the technology roadmap, articulated buy vs. build strategy,

identified process reengineering opportunities, created the solution

architecture, and managed vendor selection process.

- Built the Target Operating model for the Payments area and led all

payments related integration & conversion activities for the MSSB joint

venture.

- Provided cost effective management, rationalization, and simplification

of the group's portfolio of internal solutions, vendor package products

and ASP hosted solutions and projects.

- Established and enforced appropriate IT policies, best practices,

processes, systems and technology portfolio and lifecycle management.

- Conducted strategic sourcing to identify the most cost effective,

efficient and optimal utilization of internal, contracted and outsourced

IT functions including systems, infrastructure and support.

- Implemented fraud monitoring process and policies to mitigate fraud

across payment channels like ACH, wires, checks, etc.

- Provided compliance support for all government, regulatory and statutory

requirements including Sarbanes Oxley (SOX) and industry-based

regulations like NACHA, SWIFT, etc.

- Directed the continuous and secure operation, administration and

maintenance under corporate security/risk guidelines, including

development of Information Security and Privacy, Disaster Recovery, and

Business Continuity Plans.

- Architected a SOA based global payment platform that performs efficient,

accurate and secure information and transaction flow for internal

business operations and administrative functions.

- Developed & implemented the data warehouse & reporting strategy for all

payment products.

- Designed a firm wide, flexible, real time, balance calculation engine

that is used to process all transactions.

- Ensured organizational effectiveness needs are met with a strong focus on

team leadership selection, performance management, and development

planning.

- Ensured performance to all related elements - cost, schedule and budget -

as they relate to the existing plan and forecast; continuously improved

unit cost performance while introducing new IT capability and innovation.

- Participate and actively support requirements, analysis and design

discussions within the group and marshal resources around important

Software Development Life Cycle (SDLC) events such as project deployments

and business critical data loads.

Head, Distributed Application Support Group: IT head responsible for the

development and support security transfers, Fees, End User technology and

Universal Inbox/Alerts business processes.

- Created a centralized production support team that is responsible for the

maintenance & support of distributed applications within the group.

- Defined metrics established SLA and developed various tools for

operational effectiveness in terms of resource management, training and

knowledge sharing.

- Maintained an extraordinary customer-focused support and superior problem

resolution processes and personnel.

- Act as the first line of defense for project/application issues and

manage issues from identification, resolution and root cause analysis

Significant Accomplishments:

Productivity Improvement Initiative: Spearheaded a large initiative that

championed & advised the CIO on productivity improvements across Global

Wealth Management (GWM) IT.

- Drove tactical & strategic measures to address Desktop virtualization,

developer hardware standardization and software bundling.

- Improved On-boarding processes, hardware infrastructure, communication

and support services, development tools, environments and standards.

- Led a working group that developed a communication strategy through

portals, newsgroups & other channels.

- Launched development forums that provide developers with the best

practices, technology briefs and a platform to share information.

Enterprise Application Framework:

- Successfully socialized the concept of an enterprise framework based on

Model Driven Architecture (MDA) principles that standardizes application

development across GWM technology. The framework maximizes code

generation, ensures standardization and reduced development times by 10%.

Enterprise Architecture:

- Drive architecture & technology strategy for the group through leadership

roles within the technical design review, distributed development, SOA

strategy/oversight, enterprise architecture and governance committees,

- Co-authored the distributed development (.Net & Java) strategy for the

Global Wealth Management (GWM) group.

- Foster effective design and implementation of technical projects by

enforcing strong discipline around architectural choices, establishing of

repeatable processes and adhering to established PMO policies.

Quality Improvement:

- Managed a Balanced Score Card initiative to capture quality metrics,

created and managed surveys to measure service quality and also drafted

standard operating procedures for project initiation, development &

delivery.

Dendrite International Inc. 1994-

2005

Development Manager & Technical Architect - Application Engineering

Managed global development teams located in the US, Europe, New Zealand and

India, to develop and support the Mobile Intelligence, Mobile Intelligence

On-Demand, SampleEnforcer & Business Intelligence Portal enterprise product

lines.

- Spearheaded the global deployment of SFA solutions for Pfizer, Bristol

Myers Squib, Warner-Chilcott, Sanofi, Eli Lilly, Aventis Pharmaceuticals,

Novartis Pharmaceuticals and Abbot Pharmaceuticals.

- Architected & managed the development of products that deliver

extraordinary customer service and loyalty, insightful and timely

customer, market and business intelligence that support executive

decision-making and facilitate competitive advantage.

- Drove product and technological innovations, establishing the company's

products as a market leader in the pharmaceutical SFA vertical.

Head of Application Engineering, Offshore Development Center in India:

- Established and defined the strategy and policies for the application

engineering development group in India.

- In a BOT (Build Operate Transfer) model with a vendor, managed the

processes and developed a unique culture for Dendrite

- Defined processes for CMM Level 4 certification of the development team

in India.

- Designed several tools & processes that reduced product development time

by 20% and significantly improved product quality.

- Created an excellent knowledge sharing and team environment within the

group that resulted in one of the lowest turnover rates in the company.

Six Sigma Initiatives:

- Architected and managed the development of an automated testing framework

that reduced defects by 10% and has significantly reduced test cycles &

costs.

- Introduced an automated build and test strategy that reduced the release

management cycle time by 30%.

- Defined the development-to-release handoff process and led the

development of an automated build and test tool.

N-Tiered Architecture Framework:

- Led an architecture team in creating an n-tiered, .Net based framework.

- Application development was standardized resulting in a 15% reduction of

application development, testing and employee training costs.

CAddTECH Productivity Inc. - Systems Engineer

1993 - 1994

- As a member of the Systems & Design Support group, was responsible for

software development, system integration, administration, netwrork

architecture design and technical support of IBM compatible PC's, Sun

SPARCstations.

Southern Illinois University, Carbondale

1991 - 1993

- Responsibilities within the department of Mechanical Engineering included

system administration and technical support for the computer labs and

assist the faculty in handling computer aided design courses.

EDUCATION

M.S in Engineering - Southern Illinois University, Carbondale

B.S in Engineering - Madurai Kamaraj University, India

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