Sales Customer Service

Kimberlee Michelle ? 206-***-**** ? *******@**********.***

OBJECTIVE: An Inside Sales opportunity within a progressive organization

committed to leaving a conscious footprint in society

QUALIFICATIONS:

. Effective in establish rapport with business owners and customers

. Handles multiple tasks with ease and grace

. Achieves at least 110% of sales quotas

. Solves problems with creativity and flexibility

. Enjoys Autonomy

RELEVANT EXPERIENCE:

Telephone Recruiter - Paid Volunteer(seasonal)

Leukemia and Lymphoma Society, Seattle, WA, 2010

Contacted local schools to solicit interest in a student philanthropy

campaign which raises money for leukemia and lymphoma patients. Answered

inbound calls from prospects and made outbound calls(12+ calls per hour).

Explained the details and benefit of the campaign. Enrolled faculty and

student leaders via computer. Maintained an Excel spreadsheet and

simultaneously used a proprietary database to document outcome of every

call. Sent emails and written correspondence to designated contact

persons. Participated in team meetings.

Fundraiser - Paid volunteer(seasonal)

American Marketing Service, Seattle, WA, 2010

Solicited local theater patrons to raise monies for an annual fundraising

campaign. Informed lapsed patrons and/or donors of the theater's

educational programs in the Greater Puget Sound region. Logged call results

on paper leads. Maintained a list of callbacks. Made follow-up calls as

needed. Processed credit card orders and pledges.

Fundraiser - Paid Volunteer(seasonal)

DCM, Seattle, WA, 2009

Contacted patrons for a local arts organization to solicit contributions

for the Annual Fund Campaign. Entered credit card and donor information

into a database. Informed donors of educational and outreach programs

offered by the organization.

Accomplishment: Raised over $7,000.00 in this temporary position.

Database Verifier - Contractual position

Salesrunner, San Francisco, CA, 2009

Contacted businesses executives to verify their contact information within

the Jigsaw.com database. Utilized the internet and networking websites such

as Linkedin & Zoominfo to gather appropriate data. Made updates to the

Jigsaw database of contacts. Scheduled follow-up calls to verify data as

needed. Researched company profiles. Participated in web-based training

sessions, and provided continual feedback to the Account Manager regarding

project development.

Computer Applications Training

Berkeley, CA 4/2008 - 7/2008

Refresher courses in MS Word, Excel, and PowerPoint 2007

Kimberlee Carr, Page 2

Sustainability Coordinator - Volunteer

SGI, El Cerrito, 2008

Spearheaded a "Going Green" campaign at a local community center. Created

flyers to inform citizens of the transition to using eco-friendly cleaning

products, energy and water conservation, removal of all hazardous waste

materials, disposal of all materials at the Hazardous Waste dump site,

contacting various companies to find eco-friendly solutions, purchasing

green cleaning products, scheduling an energy and lighting assessment with

local utility companies, brainstorming with a small team of coordinators to

find suitable solutions and ideas for executing our efforts, informing

committee members of our weekly efforts and findings, etc. Volunteer

opportunity.

Inside Sales Representative

WaiterPad POS Systems, Emeryville, CA, 2007

Provide lead generation services for a team of 4 Outside Sales

professionals. Contacted businesses in the restaurant and hospitality

industry to introduce handheld point-of-sale technology. Answered inbound

calls or email inquiries from prospects and existing customers. Explained

benefits and features of products and services offered, Maintained a

database of customers using Salesforce.com. Explained the contract renewal

process to existing

customers. Gathered market research data on various businesses in the

restaurant and hospitality industry. Scheduled businesses for informational

webinars and seminars. Layoff due to workforce reduction

Accomplishment: Received commendation from the CEO regarding my job

performance.

Business Development Representative - Contractual position

Aspire Marketing, Denver, CO 2006-2007

Worked on various campaigns to include contacting Human Resources

executives to introduce employee screening/assessment technology,

responding to telephone calls from prospects interested in technology,

assisted in the recruitment process for Merrill Lynch and Wachovia,

maintained a database of prospects using a web-based CRM, participated in

teleconferences with clients for training and campaign assessment purposes,

and performed web-based demonstrations as needed.

Accomplishment: A consistent "TOP TEN PRODUCER" amongst a group of over 30

representatives.

Inside Sales Representative

iHomefinder, Berkeley, CA, 2005-2006

Successfully sold IDX technology to over 100 real estate professionals,

responded to telephone and email inquiries,

performed web-based demonstrations to introduce IDX technology, managed a

database of prospects using ACT, made consistent follow-calls. Closed all

sales, prepared all sales contracts, followed up with new customers to

answer additional questions regarding service.

Accomplishment: Regularly achieved company sales quotas and was amongst top

3 revenue producers for the company. Layoff due to workforce reduction.

CUSTOMER SERVICE EXPERIENCE:

Customer Service/Telemarketer/Receptionist - Temporary

Jett Xerographics/Apple One Personnel, Oakland, CA, 9/2005 - 3/2006

Generated several business leads for Xerox sales professionals through B2B

prospecting. Scheduled appointments for follow-up sales calls, responded to

telephone and email inquiries regarding products, maintained a customer

contact list using a proprietary database, generated weekly sales reports.

Fulfilled receptionist and administrative duties as needed. This was a part-

time position.

Enhanced Information Operator

Metro One Communications, Alameda, CA

Answered inbound enhanced directory assistance calls from Sprint, Nextel,

and Time Warner cellular customers within a company-specified time period,

provided movie listings, weather information, and driving instructions to

customers, responded to complaints and/or commendations, issued credits to

customers as needed. Provided dispatch for roadside assistance.

Accomplishment: Consistently received company bonuses for answering

customer calls within a company specified time period.

Kimberlee Carr, Page 3

Information Specialist

Metro Transit, Seattle, WA

Answered incoming calls from the general public regarding trip planning,

used maps, timetables, and other resources to route customers from "point

A" to "point B", responded to commendations and/or complaints, tracked lost

items, etc. Mailed bus schedules as needed.

Accomplishment: Before leaving this position I brought in a professor from

the Univ. of Wash. to discuss architectural design/lighting and the effect

it has on work productivity. The result was a new color scheme for the

department and a new aquarium.

ADMINISTRATIVE EXPERIENCE:

Medical Receptionist/File Clerk

Swedish Hospital Medical Center, Seattle, WA

Obtained patient charts for physicians, hospital clinics, and patients.

Answered telephones, scheduled patient appointments to include surgeries,

admitted patients for radiology procedures, prepared patient charts, etc

Accomplishment: Promoted from File Clerk to Medical Receptionist.

NON-PROFIT/VOLUNTEER EXPERIENCE:

. Successfully raised funds for public television and radio, i.e. WNET

through solicitation of previous donors. 1995 - 1996

. Raised funds for a gynecological clinic serving low-to-moderate income

women and a local battered women's shelter through mail correspondence

and tele-fundraising, 1997-1998

. Received community sponsorship to participate in San Francisco AIDS

WALK, 2001

. Raised monies for NARAL, World Wildlife Fund, Sierra Club, and the

NAACP Legal Defense Fund, 2004

. Group Leader for the SGI-USA - a non-profit organization committed to

peace, culture, and education, 2007 - 2008

. Fully involved in meeting preparation to include meeting themes,

invitations, creation & distribution of fliers, event planning, and

giving presentations - SGI-USA, 2000-2008

. Raised funds and participated in the UNCF Walkathon representing the

YMCA of the East Bay, 2007

. Launched a "Going Green" campaign to convert our local community

center to a Contra Costa County "Green-Certified" organization, 6/2008

- 12/2008

. Raised over $6,500.00 for a Seattle-based arts organization via

telephone fundraising, Fall 2009

. Raising monies for the Intiman Theater's Annual Fundraising Campaign,

2010

CURRENT EDUCATION & TRAINING:

. Seattle Central Community College, Liberal Studies coursework

. CPR and First Aid Certification

. MS Word, Excel. PowerPoint, Outlook 2007 training

?REFERENCES AVAILABLE UPON REQUEST?

Contact this candidate