Customer Service Manager

G uillermina Mendoza

**** ***** **. *** * 562-***-****

Burbank, CA 91504

*******@*******.***

OBJECTIVE:

To secure a position in a growth oriented organization that will provide me

w ith the opportunity to know the area and work systems.

QUAL IFICATIONS:

Bilingual in Spanish and English, proficient in customer service at all levels,

able to formulate cost-saving procedures, skilled in evidence keeping and

d ispatching, adept in understanding customers’ needs and promptly

formulating solutions which pair cost-effectiveness with customer retention

WORK EXPERIENCE:

Gray L ine, Los Cabos, Mexico 2004-2007

Ground Transportation Company Operations and Logistics Manager

• Coordinating drivers, reservations, maintenance of vehicles, and t raffic

a reas

• Managed logistics and operations in assigning schedules and units to

t he t raffic department

• Supervised Reservations Area which kept different t ravel agency’s

reservations on t ime

• Set up and dispatched arrivals and departures of passenger to ensure

effective scheduling

• Problem-solved customer issues and delivered resolutions with

patience and professionalism

Transcabo S.A. de C.V., Los Cabos, Mexico 1999-

2002

Ground Transportation Company Operations and Logistics Manager

• Maintained reservations of multiple t ravel agencies ensuring on time

departures and arrivals

• Directed all t raffic areas, drivers, reservations, and upkeep of vehicles

• Provided solution-focused customer service to resolve customer

complaints

Contactours S.A. de C.V., Los Cabos, Mexico 1993-1999

Ground Transportation Company Operations Coordinator

• Developed and maintained thorough office attendance records

• Directed all t ransportation in airport and various other t raffic areas

• Negotiated customer issues between management and consumer which

focused on compromise and customer retention

EDUCATION:

Eli Rancho Adults School, Pico Rivera, California 2008-2009

United Education Institute Medical Billing and Insurance,

E l Monte, California April 2010-

present

REFERENCES:

Available upon request

Contact this candidate