Customer Service Management

HOWARD A. WILLIAMS

** ****** ******, *** *********, NJ 08901

732-***-****, Mobile 732-***-****

hwilliams.sr01yahoo.com

Oriented - driven and self-motivated professional poised to leverage

education and experience toward initiating a successful career as an

auditor with a company seeking a coherent team player dedicated to

supporting company objectives.

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PROFESSIONAL EXPERIENCE

Bank of America - Milltown, NJ

Bank Teller/ATM Custodian (2007 - 2010)

. Reconciled, examined checks, deposited funds and validated deposit

tickets and returned receipts to customers.

. Uncovered customer needs beyond the immediate transaction and

successfully transitioned the customer to the appropriate source or

channel to address the need.

. Ensured regulatory requirements, such as the Anti-Money Laundering and

Bank Secrecy Act were adhered to.

. Handled requests from members for transfers of share to loan payments,

share withdrawals, check requests, lines of credit advances, and any

other request received from members.

. Sold official instruments, including cashier's checks, traveler's

checks, and money order

. Assisted members in balancing their accounts and educate customers

about bank products. Promote the sale of bank products and cross-sell

existing bank services to customers

. ATM custodian, including reconcile ATM deposit and withdrawal

Food Hud Caribbean Restaurant - Bronx, NY

Food Service Management (2004 - 2007)

. Prepared weekly inventory and created new menu that increase profit

margin from 15% to 30% within two years.

. Effectively redesigned and reallocated limited dinning room and kitchen

space to meet constantly change in breakfast and lunch orders.

. Solicited Business for catering contracts and developed an expertise in

customer service and "closing the sale."

Hamilton, Hall & Co. Jamaica W.I

Assistant Auditor (1996 - 2003)

. Balanced seven months of critical reports for a loan servicing company,

involved 375,000 loans in their six major accounts, which had been

neglected for five months.

. Selected random sample of transactions to draft final report and

conducted compliance testing.

. Review accounting status with clients investigated account balances to

verify their accuracy and actual existence.

. Conducted thorough examination of client's financial source documents

to assure that proper accounting treatment was applied, and that the

records were complete.

. Reduced bad debts from 33% to 1.5% by finding ways clients could

reconcile old debts and reinstate their credit with the company.

. Successfully advised and counseled small businesses clients on

financial strategy, employing effective counseling methods. Combined

candid assessment of current status with proposals that effectively

increase profit by 25% within a year.

EDUCATION

Master of Business Administration

Concentration in Accounts - Expected graduation December 2011

Keller Graduate school of Management, North Brunswick, NJ

Bachelor of Science in Business Administration, 2010

Concentration: Accounts -G.P.A. 3.55

DeVry University, North Brunswick, NJ

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