Customer Service Sales

Sophia Dargoltz

**** *** ******* ***

Oldsmar, FL 34677

Residence: 813-***-**** Email:

********@********.**.***

Over 20 years providing quality customer service, project management and

administrative support. Creative, ambitious, organized, detail-oriented,

take-charge administrator, who is proficient with many software programs,

including Microsoft office, Adobe Acrobat, Dreamweaver, and Photoshop.

Special expertise in providing top-notch customer service, creating

innovative presentations, improving office efficiency and coordinating

major projects.

PROFESSIONAL EXPERIENCE

SPECIALIZED PROPERTIES GROUP, INC., Tampa, FL 2010 TO

2011

Project Coordinator

Responsible for processing all incoming maintenance requests received

through Home Depot's on-line workorder system (TMS) and issuing to vendors

and billing them through Specialized Services' on-line workorder system

(Net Facilities).

. Utilized the TMS and Net Facilities systems to track progress of all

workorders and assure timely completion.

. Addressed any issues quickly for prompt, quality resolution and

documented all client and vendor interactions.

. Closed out workorders and prepared accounts payable and receivable

reports through Net Facilities and a spreadsheet system to be

processed by Accounting.

. Prepared billing spreadsheets utilizing Microsoft Excel and uploaded

into the TMS system for payment.

. Responsible for locating and hiring contractors and suppliers to

complete workorders as needed.

. Built strong client and vendor relationships by understanding their

needs and providing quality customer service.

. Performed special project and administrative tasks as needed, i.e. set

up travel and hotel arrangements for in-house contractors,

presentations, correspondence, research, etc.

EVATONE, INC., Clearwater, FL 2002 to

2008

Project Coordinator/ Media Specialist, eSolutions

2006 to 2008

Responsibilities included: Coordinating, overseeing and delegating

work requests received from McGraw-Hill Construction. Utilizing

various software tools to examine and ensure information completeness

and verifying format specifications have been met. Providing

Administrative Support to the Vice President of eSolutions; i.e.,

preparing weekly excel production reports, client presentations and

attending client meetings.

. Received work requests through e-mail from McGraw-Hill, assessed

project complexity and time/effort requirements.

. Check number of elements provided against customer specifications and

work orders. Contact customer, if necessary, to request and/or clarify

information while interface with customers to explain missing

elements, necessary changes and preferred programs and formats.

. Delegated work requests to the Graphic Design Staff.

. Provide timely weekly reports on program production, CAD production

and staged programs..

. Create HTML pages and optimize images to meet client specifications.

. Load customer information and raw data into Content Management System

(ProNet).

. Track progress of new work within the workflow system and monitor the

impact of new content.

. Supervised and trained three graphic designers.

Project Coordinator/Executive Assistant/eBusiness

2002 to 2006

Provided administrative support to the Vice President of eBusiness, as well

as, the administration and coordination of all projects received in the E-

Business Department from inception to completion, which includes setting up

and monitoring project timelines, project status, client invoicing, etc.

. Manage Vice President's extensive travel portfolio.

. Set up, and assign all projects into Microsoft Project when received

into the E-Business Department.

. Maintain and compile weekly status reports on all active and completed

projects, using information entered into Microsoft Project to the Vice

President.

. Instituted a Project Checklist procedure, which increased project

productivity by 50%.

. Prepare and update a weekly status report for the Vice President of E-

Business, which tracked the process of the projects currently in

production.

. Prepare time management reports on a weekly basis for the Vice

President and Project Managers.

. Optimize and upload images and convert word documents to html for web

development projects.

. Attend client meetings and project review meetings.

. Processed all client invoicing and change requests.

ANCHOR GLASS CONTAINER, Tampa, FL 1998 to 2002

Executive Administrator/Assistant to Sr. Vice President Sale and Marketing

Provided full range of administrative support to top Sales Executives,

designed Sales Presentations and advertising ads, implemented and

supervised office administration procedures, managed Vice President's

extensive travel portfolio and meeting schedule, prepared correspondence

and sales reports, approved and processed invoices from the regional

offices, administered Sales Expense Budget, supervised one sales assistant.

. Designed and continuously updated a 70-page Sales Presentation,

utilizing PowerPoint and Photoshop.

. Trained Sales Assistant how to develop impactful PowerPoint Sales

Presentations.

. Developed a new incoming mail system for the Sr. Vice President of

Sales, which increased his efficiency and time-management.

. Effectively managed the Sr. Vice President's travel portfolio, which

resulted in approximately $6,000 a year savings in travel expenses.

. Organized 1-3 day Special Events for up to 25 people, (golf

tournaments, football games, sales meetings, business seminars, etc.)

consisting of booking hotel reservations, negotiating with caterers,

coordinating schedules and preparing and distributing agendas.

. Created a system to effectively track budged sales expenses, which

decreased unbudgeted expenditures by 80%.

.

EDUCATION

Bayonne High School, Diploma

Concentration: Business

SPECIAL SKILLS

Microsoft Office 2007 Adobe Photoshop CS3

Microsoft Project Adobe Dreamweaver CS3

Adobe Acrobat

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