Customer Service Manager
Resume:
Adam Fogelsanger
State College, PA 16803
Contact Phone 814-***-**** Email
************@*****.***
EDUCATION
South Hills School Of Business & Technology
Associate in Specialized Technology Degree
Major: Computer Information Systems
Focus: Network Administration
Overall GPA 3.8
Graduated June 2001 State College, PA 16801
Pennsylvania State University
Accumulated Credits-18
Part Time Student
1989-1992 University Park, PA 16801
Skyline High School
Overall GPA 3.5
Graduation Date June 1989 Salt Lake City, UT 84124
Computer Courses
Network+ Windows 2000 Database
Unix Pro/Server Visual Basic
TCP/IP Accounting Systems Design
PowerPoint Word Excel
Network Security 2003 Server Group Policy
PROFESSIONAL EXPERIENCE
EBJacobs Duties:
Information Technology Helpdesk
300 S. Burrowes Str. Network Administration
State College, PA 16801 Customer Service
December 2007-January 2011 Hardware
The North Club Duties:
Webmaster/Customer Service Network Administration
1510 Martin Street Web Design/Maintenance
State College, PA 16801 Customer Service
March 2005-December 2007 NVU software
Pennsylvania State University Duites:
OVPR Mid-level network administration.
Social Science Research Institute Troubleshooting all software
End User Support Assoc. and hardware PC issues.
817 Oswald Tower Helpdesk user interaction.
University Park, P.A. 16802 Software support-SPSS, SAS.
March 2002-January 2005 Upgrade of physical/logical network.
Pennsylvania State University
Astronomy and Astrophysics Duties:
Research Technologist Troubleshooting Solaris
525 Davey Lab and all Windows Platforms.
University Park, P.A.16802 Daily security scanning of logs.
March 2001-March 2002 Resolving logical/physical network
issues.
Helpdesk user interaction.
Balfurd Inc.
Customer Service Resolve Conflicts
State College, PA 16801 Perform Auditing
May 1999-March 2001 Maintain LAN Network
Blockbuster Video Inc.
Assistant Manager Performed Auditing
State College, P.A. 16801 Maintained Hardware
May 1998-May 1999 Managed Fiscal Records
Performed HR Duties
The Bakery
General Manger Team Development
State College, P.A. 16801 Developed Sales Accts.
August 1997-May 1998 Performed HR Duties
Balfurd Inc. Managed 4 locations
Customer Service Manager Resolved Conflicts
State College, P.A. Prevented LOS
August 1989-August 1997 Performed HR Duties
REFERENCES
Brint Dietrich Mary Bunge
Moreton & Co. 156 Nettle Lane
2884 Wood Hollow Way State College, PA
Bountiful, Utah 16801
84010 814-***-****
Shirley Hasson Jay Silva
804A Axemann Rd. EBJAcobs
Pleasant Gap, PA 3825 SW 91st Drive
16823 Gainesville, FL
814-***-**** 32608
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