Customer Service Manager

Camara Butler

*** **** *****, *********, ** *****

585-***-**** (c) 585-***-**** (h) ********@*****.***

OBJECTIVE:

To obtain an entry-level position within information technology/customer

service field utilizing my communication skills, education and experience.

EDUCATION:

Bryant & Stratton College, Rochester, NY

Associates of Occupational Studies, A.O.S., Information Technology, GPA:

3.5

Graduation: December 2009

RELATED COURSES / SKILLS:

. Computer Skills: MS Word, Access, Excel, PowerPoint

. HTML

. Security

. Hardware

. SQL

. Visual Basic

. C++

. Troubleshooting

. Web Page Design

. System Analysis & Design

EXPERIENCE:

Unisys

7/10-10/10

Capital One Support Technician

. Responsible for troubleshooting, installation and

configuration of pc related issues

. Assisted both internal and remote clients with email and

internet connectivity

. Utilized excellent communication and problem solving skills

. Accurately documented and escalated tickets using the HP

Service Manager

Sutherland Global Services

1/10-7/10

AT@T Support Technician

. Received over 10+ calls per shift

. Documented results during each call

. Responsible for troubleshooting, installation, configuration

and computer repairs

. Ability to use remote access software to better resolve

issues

. Demonstrated excellent communication and typing skills

. Provided callers with top notch customer service

Rochester Landscape Technician Program

9/09-10/09

Intern-Software Support

. Completed 90 hours of internship

. Responsible for troubleshooting computer issues

. Enhanced and edited new and existing website and updated

employee database

. Completed Microsoft Excel Data Entry

. Made changes to company website

. Installed new software program to support company website

Family First Protection, Rochester, NY

1/09-7/09

Sales/ Call Center Representative

Made calls on behalf of FFP to people interested in receiving

security systems

. Documented Results

. Called over 100 people per shift

. Transferred calls over to the sales manager to help close the

deals

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