Customer Service Engineer
Resume:
LaToya Malone
Fort Worth, TX 76112
Home: 817-***-****
Cell: 817-***-****
Email:*******@*****.***
Experience
Allstate Insurance
November 2008- January 2010
Subrogation Specialist, Irving. TX
TAKE INCOMING CALLS CREATING ACCIDENT CLAIMS.
PLACE OUTBOUND CALLS TO COLLECT MONEY FROM OTHER INSURANCE COMPANIES.
TAKE INCOMING CALLS FROM OTHER INSURANCE COMPANIES THAT CALL FOR STATUS ON
THEIR CLAIMS WITH ALLSTATE.
J.P.Morgan Chase
June 2007-September 2008
Risk Analyst, Arlington,TX
CREATE FRAUD CLAIMS RECEIVED INCOMING CALLS REGARDING CUSTOMERS DEBIT CARDS
THAT HAVE FRAUD ISSUES.
INVESTIGATE FRAUD ISSUES THAT CUSTOMERS WERE DISPUTING.
INVESTIGATED UNFINISHED CLAIMS
First American Real Estate
November 2005-April 2007
Customer Service Rep. Dallas,TX
RECEIVE INCOMING CALLS REGARDING HOMEOWNERS PROPERTY TAXES.
RESOLVE CUSTOMER PROPERTY TAX ISSUES FROM DIFFERENT LENDERS.
SET-UP WORK ORDERS FOR UNRESOLVED ISSUES.
ANALYZED AND UPDATED CUSTOMERS MORTGAGE ACCOUNTS AND SORTED DOCUMENTS.
LOAN PROCESSOR FOR MORTGAGE AND FHA LOANS.
Providian Financial
October 2002 - November 2005 Customer Service Rep. Arlington, TX
. Receive inbound calls regarding customer credit card accounts.
. Resolve customer-billing questions regarding their accounts.
. Collect payments on past due accounts.
. Troubleshoot customer online banking issues.
. Help resolve and reset customers password and username information
online.
Education
ITT Technical Institute
Arlington, TX
Computer Electronics Engineer
Tarrant County College
Fort Worth, TX
Computer Science
O.D.Wyatt
May 1999 High School
Basic Fort Worth, TX
Objective
Seeking a position in customer service within a progressive organization in
which my experience,knowledge and skills will be utilized in a professional
atmosphere.
Skills
. Windows xp Professional,Excel,Windows 98, People Soft, Power Point,
Outlook 2003,2007, Access
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