Customer Service Data Entry

Deborah Muller

*** ******** ***** ****, ** ***** 209-***-****

abhwe9@r.postjobfree.com

OBJECTIVE: To obtain a position where my several years of office

experience can be utilized, while continuing to expand my knowledge.

SPECIAL SKILLS

Microsoft Word, Outlook, Excel Medical Terminology knowledge, EHR system

knowledge, ICD-9 and CPT coding knowledge, Data Entry, Typing 45wpm,

Telephone Skills, Scheduling, Customer Service, Flexibility, Multi-tasking,

Organization, Attention to Detail, Quality Focus, Attention to Detail,

Quality Focus, Time Management, Professionalism

EXPERIENCE

Kelly Services Rancho Cordova, CA (Blue Shield of CA) (5/13 -

11/13) (3/14 - 1/15)

Intermediate General Clerical Associate (Installation & Billing)

Triage and research a high volume of documents and miscellaneous

correspondence using Shield link, Facets and RTMS, triage SM and GM using

RTMS, SgMart, and AS400 before conversion to Shield link, upload emails and

attachments into Right fax and Shield link for triage, team oriented

environment

Clerical Associate (Installation & Maintenance)

Triage and research a high volume of early renewals, documents and

miscellaneous correspondence in SgMart for GM, process and transfer

information from RTMS into SgMart rotate and split documents as needed

before sending documents to the appropriate department, verify in MS400 if

any dental insurance record all early renewals onto a Excel spreadsheet,

upload emails into Right fax for SgMart triage

Data Entry Associate (Provider Dispute Resolution)

Triage in Facets and Legacy a high volume of appeal correspondence, match

claim with appeal in Facets, process appeal to the correct department and

processor with all attachments, process and attach an acknowledgement

letter to the provider disputing the claim in question, working all files

from excel spreadsheets

Data Entry Premier Staffing Stockton, CA (Housing Authority for the

County of San Joaquin) (2012)

Process new housing applications, process incoming and returned mail,

scanning, purge old applications, sent out acknowledgement letters, working

in a team environment

Data Entry Blue Ribbon Personnel Service Lodi, CA (Lodi Memorial

Hospital) (2010)

Review medical charts from warehouse for determination of purging date to

enter in system, arrange retained medical charts to return to the warehouse

in terminal digit order, palletizing 25-35 pound boxes, working in a team

environment

Cashier/Customer Service Jo-Ann Stores Inc. Elk Grove, CA (2004 -

2010)

Handle phone calls, cashier, process customer purchases and returns,

stocking as needed

Substitute Office Assistant Galt Joint Union School District Galt, CA

(2007 - 2009)

Handle phone calls, filing, photo copying, distribute mail, update

attendance codes, issue tardy slips, and assist students and parents as

needed

Accounts Receivable San Luis Obispo County San Luis Obispo, CA

(1996 - 2000)

Prepare daily cash journal deposit, opening and sorting mail for batching,

data entry, manage daily posting of utility payments, balance petty cash

drawer, process mail, process counting Dial-A-Ride vaults, filing monthly

reports, backup for customer service utility window

Medical Receptionist Clerk Mission Medical Associates Atascadero, CA

(1995 - 1996)

Greet and assist patients in a prompt, courteous and helpful manner, manage

phone calls, scheduling appointments in person or by the phone, verify

insurances, collect co-payments, filing and retrieving patient records,

balance cash drawer, protect patients' rights by maintaining

confidentiality of personal and financial information

Payroll Representative

Lockheed Martin Missiles and Space Company Inc. Sunnyvale, CA (12/84

-12/ 93)

Five years. Responsible for internal deductions, which consist of saving

bonds, credit union, travel overpay payments and wage garnishments, answer

phone inquiries on irregularity that appears on their pay check, in

addition, gather employee subpoena information, processed advanced vacation

and sick leave request, process time sheets for group insurance, workmen's

compensation and sate disability payments, also prepare final termination

checks and print all late on line checks

Hazardous Material Clerk Two years. Responsible for all office

procedures and data entry of hazardous waste chemicals used on a

companywide base, to include receiving and processing phone orders for 40

company sites

Accounts Payable Two years. Worked with minimum supervision while

working closely with buyers to achieve prompt payment, in addition to

maintaining accurate payments and filing

EDUCATION

Lincoln Technical Academy Medical Assistant Administrative (class)

Lodi, CA 5/12

CHW Methodist Hospital Volunteer Sacramento, CA 2009 - 2011

Galt Adult School Medical Billing & Coding

(certificate) Galt, CA 4/09

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