Customer Service High School

Location:

Posted:

January 24, 2011

7468(**********@*******.***

Darrel Sumeguin Gonzalez

Objective

The opportunity to join a part-time full-time job at the valet

industry.

Experience

2005-2006 The Tachi Palace Hotel & Casino Lemoore, CA

Transportation:

To give rides for customers to location of property. Example parking

lot to casino.

Give water for vehicles if needed, or a jumpstart.

Responsible for safety of passengers, and control traffic.

2006-2010 The Tachi Palace Hotel & Casino Lemoore, CA

Valet:

Made Schedules for break and lunch.

Pull cars and park cars in the parking lot.

Cleaned up parking lot and booth area.

Cleaned up windshield on cars.

Help bell person if needed.

Memorize Customers full name.

Beginning and end shift, checked if keys and cars in right location

(parking lot & system).

Conflict Resolution and Service Recovery.

Internal and External Guest Service Expectations.

Four Diamond Service Expectations.

Certificates: Leadership class, Hospitality operation class, Veteran

Hospitality class, Team building workshop class.

Education

2001-2005 Lemoore High School Lemoore, CA

Graduate High School

Activities: Home Economics, Beginning cooking & Advanced cooking.

Skills: Computers, Drawing, Customer Service.

References

References are available on request.