Data Entry Insurance

Location:

Posted:

January 27, 2011

Amanda Phillips

Phoenix AZ 85029

******@*****.***

Personal Statement

I am a professionally driven individual who is seeking a career where I

can excel to my fullest professional potential.

Work Experience

Client Service Rep

Ameriprise Auto and Home Insurance (June 2010 - November 2010)

Received inbound calls from existing clients who had questions about

their auto policy, needed insurance quotes, make payments, and to make

changes to their policy. Also had to up-sell other products offered by

the company.

Collections Rep (November 2009-February 2010)

JP Morgan Chase

I handled all accounts that are 90 days past due and under, and had to

use negotiating skills to work out the best payment agreed for both the

customer and the company. Handled inbound and outbound calls using

various screens to suit the best needs for the current call. Also, I

had to use skip tools to find good numbers for an account with no good

contact info.

Sr Collections Rep (February 2009-November 2009)

Discover Financial Services Inc, Phoenix AZ

Handled accounts that are 30-90 days past due and work with the

customer to bring the account current. Maintain correct information on

customers’ accounts and arranged payments on accounts. Use professional

and persuasive communication skills to keep the goodwill of customers

and the company.

Front Desk Receptionist/Data Entry (July 2007 -

September 2008)

Worldwide Insurance Specialists Inc, Phoenix AZ

Answered high volume calls on a multiline system, data entry, greeted

clients at front desk, faxing and filing documents, and helped clients

with insurance and bonding questions. Also, I assisted others when in

need of additional help.

Skills

I can type 60wpm+, 10-key use, have used lotus notes, MS Word, Excel,

and Outlook.