Customer Service Sales

Latasha Washington-Warren

** ******** **. **********, *** Jersey 07095 • (H) 732-***-**** (Cell) 732-***-**** • atasha97w@

l aol.com

QUALIFICATIONS SUMMARY

Results-oriented with excellent organizational and communicative skills. Exceptional ability to handle high

volume of activity with minimal supervision. Commended for timeliness, patience and diplomacy. Enjoys

collaborating with co-workers and supervisors to ensure optimal productivity and completion of goals.

Technologies: MS Word, Excel, Workflow, Eclipse, Great Plains, email and Internet.

EMPLOYMENT HISTORY

TUTM, Edison, NJ

Sales Assistant – February 2008 – January 2010

1 Managed sales accounts and processed sales data and progress reports.

2 Provided proactive and high-level account development and support.

3 Demonstrated the ability to handle, refer, or delegate complex sales questions, issues, and

problems to appropriate staff member.

4 Assisted Sales Manager in the identification of opportunities for existing accounts, potential

sales of products, and strategies to maximize sales.

5 Developed strong working relationships with key customer contacts, the management team,

the warehouse, and the shipping department.

6 Performed customer service duties as liaison between customers and managers, and

determined orders correctness.

7 Ensured the smooth flow of information, and followed-up with existing and perspective

customers.

8 Tracked the delivery of products and corresponded with customers as needed.

9 Conducted meetings illustrating PowerPoint presentations of products to staff and potential

clients. Attended meetings and seminars as needed.

Aurora Loan Services, Florham Park, NJ (Temporary Position)

Team Assistant – March 2007 – August 2007

10 Reviewed loan documents for completion.

11 Uploaded documents into Workflow software system for processing.

12 Contacted brokers, title companies and other vendors for completion of loan

packages.

13 Prepared statistical reports.

14 Coordinated meetings for Operation Manager.

15 Assisted Operations and Funding staff when needed.

Ditech, Mountainside, NJ

Funder/Mortgage Closer – January 2006 – March 2007

16 Performed all tasks associated with obtaining and reviewing loan packages in

preparation of closing documents.

17 Adhered to loan approval guidelines specified by state and federal regulations.

18 Responsible for timely delivery of loan package with clear and concise instructions as

to necessary documentation required for loan funding.

19 Reviewed loan documents ensuring all necessary documentations were complete and

accurate.

20 Notified Processors of errors and account problems; researched and resolved

processing errors promptly and courteously.

21 In charge of specialty loans that required additional details.

22 Executed final preparation and audit of all documents needed before closing and

funding of loan.

23 Reconciled loan file to determine wiring/funding amounts and prepared wire transfers

as needed; completed related accounting, and entered data to secure funding.

24 Provided detailed written and oral communications to Processors and Managers.

25 Delivered closed loan file to servicing within required service level standards.

Shipper June 2004 to December 2005

1 Maintained collateral/documentation tracking to ensure completeness and accuracy of

loan package.

2 Reviewed files for missing documentation.

3 Contacted representatives at title companies to verify accuracy of closing date.

4 Stacked files in accordance with the stacking orders as prescribed by Ditech.

5 Confirmed notes were sent out prior to the sales commitment date.

6 Organized documents for imaging processes and shipped files and collaterals as

scheduled.

7 Trained shipping personnel.

Customer Service/Assistant Processor Staging Area – July 2003 – June 2004 (Temporary Position)

1 Entered Loan Application Data in database. Prepared files for Senior Processor by verifying

borrowers’ employment, insurance information, credit and other personal data.

2 Retrieved appraisals from the appraisal department.

3 Corresponded with customer, clients and others to receive and relay information pertaining to

pending loan application.

4 Conducted follow-up calls to borrowers to ensure loans were approved to their satisfaction.

5 Reviewed closing documents and reports, scheduled closing appointments and assisted

customers with questions.

EDUCATION

B.A. in Communications and Broadcasting - St. Augustine’s College, Raleigh, NC May 2003

References will be furnished upon request

Contact this candidate