Customer Service Financial
Resume:
Jennifer Wickey
Lindenhurst, NY 11757
Cablevision, Jericho, NY
February 2009 - Present
Financial Analyst
Prepare operating budgets, forecasts and long and short term plans for
Optimum Stores. Monthly and quarterly analysis of financial trends.
Prepare and consolidate financial and non-financial information for
validation to the Store Managers. Responsible for the monthly maintenance
and analysis of the performance metrics for the group. Train, supervise and
coordinate team associates on financial tracking and productivity reports.
AIG - American International Group April 2008
- February 2009
Financial Analyst
Assist in preparation of annual budgets, quarterly estimates, and monthly
variance analysis for expenses and premium. Process monthly expense
accruals/reversals and quarterly expense allocations; monitor and analyze
monthly PCG's operating expenses. Maintain shared services allocations,
cost code structure across multiple systems and expense allocations.
Perform G/L account maintenance and analysis; participate in special
projects, ad-hoc analyses and reports.
. Have personally identified three separate occurrences of double
payments totaling $70,000.
. Have identified miscoded expenses totaling $200,000.
Hofstra University, Hempstead, NY
June 2007 - April 2008
Senior Executive Secretary, Orientation & New Student Program
Solely manage department that ensures smooth transition for all incoming
freshmen. Manage all financial records, all incoming phone requests, order
and disbursement of supplies and supervise staff of three post-graduate
students.\
Fox Television Station, New York, NY
August 2006 - April 2007
Financial Analyst
Prepare monthly reporting package to be distributed to executive management
including financial statements; Preparation of monthly financial reports
including balance sheet, income and cash flow statements; Communicate
variance items to executive level management; Responsible for the
preparation of internal and corporate financial reports, as well as
providing financial analysis.
Cablevision, Bronx, NY
February 2004 - August 2006
Business Analyst
Within one year, received promotion to provide direct support to the
Director of Business Planning for Field Operations in efforts to achieve
group financial and performance objectives. Prepare operating budgets,
forecasts and long and short term plans for NYC operations departments.
Monthly and quarterly analysis of financial and truck roll trends. Prepare
and consolidate financial and non-financial information for validation to
the Field Service Managers. Responsible for the monthly maintenance and
analysis of the performance metrics for the group. Train, supervise and
coordinate team associates on financial tracking and productivity reports.
Cablevision, Bethpage, NY
February 2003 - February 2004
Reports Coordinator
Developing and updating tools/mechanisms to track & report relevant
operating statistical and financial performance. Update, prepare &
distribute daily ASA report. Update KOM data as well as review for
accuracy. Update quarterly regulatory reporting filings. Audit payroll
sheets against allowed/taken TCS or Absenteeism tracking sheets.
Responsible for operating and financial performance reporting and staffing.
Communicate key financial and budget planning assumptions. Maintain the
daily operations as well as the integrity of the reporting for call
centers.
Global Consultants Direct, Inc., Hauppauge, NY September 2002 -
February 2003
Processor
Open and process new loan applications. Work with loan officers and
borrowers to ensure that the application meets all the requirements
necessary to submit to the proper financial institution for approval. When
the qualifications are met, the loan is returned and submitted to our
closing department.
Cablevision, Bethpage, NY
May 2002 - September 2002
System Support Operator
Sort and batch resumes according to appropriate applicant sources. Prepare
resumes for scanning; scan all incoming hard copy resumes. Verify & clean
up all text errors detected and edit text appropriately. Assist Webhire
System Administrator (Applicant Tracking System-Version 5.2), print and
send batch letters. Report Skill Loader system problems & suggest
solutions.
Cablevision, Woodbury, NY
August 2000 - May 2002
Customer Service Representative
Handled customer inquiries, billing inquiries, inputting orders,
investigating order status, solving customer problems.
Education
Hofstra University, Uniondale, NY
Current
Masters Business Administration, Finance
Hofstra University, Uniondale, NY
May 2003
B.B.A. in Management and Finance
SUNY Farmingdale, Farmingdale, NY
June 2000
A.A.S. in Computer Information Systems
Versed in Microsoft Office, Hyperion Essbase & Planning, Monarch, Oracle,
SAP, Cognos, AS400, Microsoft office, PeopleSoft, Oracle.
References Upon Request
Contact this candidate