Customer Service Medical
Resume:
Michelle Rampersad
Frederick, Md. 21702
(Home) 301-***-**** (cell) 240-
(E-mail) abhwak@r.postjobfree.com
OBJECTIVE:
Seeking a challenging position as an experience healthcare professional.
Qualified for medical /dental office management and assisting to include
accounting, human resources and claims coding/billing with 13years of
medical and dental office experiences.
Strong and inspirational leader with a talent for problem solving of day to
day operations.
Passionate for a high level of customer service, equally adept at dental
assisting and tactical execution.
Deep sense of punctuality, accuracy, efficiency, and reliable, immense
ability to think in and outside the box, task driven and detail oriented,
motivated in helping other
AREA OF EXPERTISE:
. Certified ICD9/CPT coding Delivering outstanding
customer service
. Team Leadership Relationship building
. Strategic planning Marketing internal/external
PROFESSIONAL EXPERIENCE:
. Mc Carl Dental Group. Greenbelt, MD.
April 1996- Dec 2008
X-Ray Certified Dental Assistant
More than 12years experience as a dental assistant.
Superb knowledge of symptoms, treatment alternatives, drugs properties and
interactions and
Preventive health -care measures needed to diagnose and treat injuries,
diseases and deformities.
Assisted dentist in all procedures including oral evacuations and
mouth/tongue retractions.
Developed and mounted x-ray according to the type of procedure, both
digital and processed.
Oversaw the cleaning, sterilization and maintenance of all equipment and
instruments
Chart all appropriate data of patients' procedures during exams and
treatments.
Instruct patient in oral hygiene and plague control programs
Maintain instruments and workings are in strict accordance with
sterilization/disinfection protocols per OSHA guidelines.
Experience with and use fourhanded assisting techniques.
Prepare dental materials: cements, amalgam, and composite impression
material for procedures.
Prepare and arrange instruments, medications and required materials
Prepare patients for dental health services and instruct them appropriate
post dental treatment, and diet.
Expertly construct models of teeth/mouth and polish models of plastic and
plaster impressions
Perform intra-oral procedures such as placing amalgam, polishing and
removing dental cement, removing sutures, irrigation and taking
impressions.
. Mc Carl Dental Group. Millersville, MD. April 1996- Dec
2008
Patient Care Coordinator/treatment coordinator
Excellent results with case presentation to patient.
Meeting with patients to discuss scheduling case presentation and financial
arrangements
Experience in Medical terminology and medical coding
Proficient in Microsoft word, Excel and power point, all dental software,
i.e. Dentric, Mac Practice, Dental Mac, Easy Dental, Soft-dent.
Processing of all dental insurance claims payment and treatment.
Participate in in-service training, department and general staff meeting
and clinics
Cross -train in other dental support positions as necessary, i.e.
Orthodontics, Periodontics, Oral Surgery,
Endodontics and Implants
Take inventory, stock all supplies, medications and said items
Collect patient payment and process insurance payment claims
Excellent written and verbal communication skills.
Scheduling appointment
Documented dental care services and maintained in patient charts/records.
Greet patient upon arrival, update patient medical records and chart
EDUCATION/TRAINING:
. New River Community College, Bluefield WV - Aug. 2009-2010 -Medical
Coding and Billing Certification
. Southern Maryland Dental Society, Greenbelt, MD summer 2007 CE
classes, Radiology health and Safety
. Margaret Murray Washington Vocational Program - Washington DC -1993-
1995 -Dental Assistant
CERTIFICATIONS:
. CPR Certification -expires 4/2011
. Maryland State X-Ray Certification - 6/2007
REFERENCES:
. Clayton Mc Carl - 410-***-**** - Dentist
. Monica Mattson - 301-***-**** - Dentist/friend
. David Mc Carl - 301-***-**** - Dentist
Contact this candidate