Sales Project

Reeta H Lalwani

*** ********* ****** *, *** # ***6,

Minneapolis, MN 55401,

(M) 612-***-****

*****.*.*******@*****.***

Summary

. 9 years of professional work experience in market research, process

mapping & implementation, project planning & execution and team

management.

o 5 years of experience in conducting quantitative Internet based

market research for CPG, Food & Beverage, Healthcare and Banking

verticals.

o Conducted concept tests, product tests, ad tests, IHUTs and A&Us

for General Mills, P&G, Johnson & Johnson, Vistakon, Kraft,

Pepperidge Farm, Unilever, Crayola and many other companies.

. Lead teams responsible for producing high quality and professional

market research reports.

. Adept at creating various business documents - MS PowerPoint

presentations, process documentations, case studies, training manuals,

and metrics management.

. Power user with excellent knowledge of MS Office suite, Open Office

(Sun Microsystems), Change Point and Daptiv.

. Expertise in understanding customer needs and providing optimum

solutions.

. Strong team player with excellent analytical & presentation skills.

. I have a valid EAD (Employment Authorization Document) from the

homeland security of US that legally allows me to work in the US. I

will not now or in the future require a company sponsorship.

Professional Background

2007 to 2010: Project Lead, MarketTools Research Pvt. Ltd

. Partnered with senior researchers in the US and UK on internet-based

market research studies.

. Worked with cross-functional teams to successfully execute projects in

India, US and UK.

. Develop the analysis approach based on project requirement.

. Create reports and provide insights along with recommendations based

on survey results.

. Recognized for exceptional ability to present data in unique,

effective and efficient ways using MS PowerPoint.

. Develop and improve report quality standards.

. Initiate process improvements by leading the team(s) involved.

. Ensure overall quality and timeliness of project deliverables.

. Counsel, guide and mentor team members functionally and

professionally.

2006 to 2007: Sr. Report Analyst, MarketTools Research Pvt. Ltd

. Partnered with senior researchers in the US and UK on internet-based

market research studies.

. Worked with cross-functional teams to successfully execute projects in

India, US and UK.

. Develop and improve report quality standards.

. Initiate process improvements by leading the team(s) involved.

. Ensure overall quality and timeliness of project deliverables.

. Counsel, guide and mentor team members functionally and

professionally.

2004 to 2006: Report Analyst, MarketTools Research Pvt. Ltd

. A key member in setting up and growing the office in India.

. Partnered with senior researchers in the US and UK on internet-based

market research studies.

. Worked with cross-functional teams to successfully execute projects in

India, US and UK.

. Ensure overall quality and timeliness of project deliverables.

2003 to 2004: Survey Manager, Global Customer Value Management

. Conduct outbound assessment calls on products and services offered by

Avaya, INC.

. Prepare and deliver quality evaluation reports on a weekly basis and

work with individual team members to improve their performance.

. Conduct periodic performance reviews to evaluate individual team

member's schedule adherence, contact volume, availability & agent

utilization and weekly targets.

. Actively involved in the achievement of ISO Certification to ensure

100% compliance.

2001 to 2003: Process Developer, GE Capital International Services

. A key member of the pilot batch to transition the first sales process

to India.

. Recognized and certified by the onsite team as one of the best sales

representatives.

. Involved in Six Sigma 'green belt project' on improving sales which

included: increasing call quality, optimizing average call handle time

and increasing booking factor.

. Handle inbound sales inquiries and convert inquiries into sales

effectively.

. Develop process maps and self-explanatory manuals on operating

procedures and/or processes.

. Train new recruits by conducting classroom training sessions, one-on-

one call monitoring, appreciating wow calls, providing feedback on

areas of improvement, preparing and maintaining training manuals.

. Conceptualization and preparation of dash boards on process metrics

and call quality scores.

. Create reports and compile dashboards of periodic targets and

individual's performance on the CTQ's (Critical to Quality) achieved.

Educational Background

. Achieved Executive Masters of Business Administration degree from the

National Institute of Business Management, India in the year of 2008.

. Trained in Six Sigma - DMAIC (Define, Measure, Analyze, Improve and

Control) Module.

. Achieved Bachelors in Commerce degree from the University of

Rajasthan, India in the year of 2004.

. Achieved Higher Secondary Certificate from the Indian School Muscat,

Oman in the year of 1998.

. Achieved Senior Secondary Certificate from the Indian School Muscat,

Oman in the year of 1996.

Computer Programming Skills

. Achieved Advanced Diploma in Multimedia from the institute of Arena

Multimedia, India.

. Achieved Diploma in Systems Management.

References are available upon request.

Contact this candidate