Customer Service Software

Sama Abdulhalim

760-***-**** *** Alyssum Way, Oceanside, CA 92057 ****.*****@*****.***

Summary of Qualifications

• Extensive knowledge in accounting concepts and principles, journal entries, bank reconciliation, financial

statements.

• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and

effectively.

• Very organized and analytical with excellent time management skills.

• Excel at providing customer service and assuring that clients are satisfied with work performed.

• Strong administrative skills: filing, reception, word processing, etc.

• Computer literate and learn new software applications quickly.

• Experienced at processing conventional mortgage loans from initial loan application to funding.

• Experience coordinating and processing short sale of residential properties.

Education

ABA Approved Paralegal Certificate June 2011

University of California, San Diego – Extension, San Diego, CA

Tax Preparation Certificate March 2000

H&R Block Income Tax Course, Oceanside, CA

Bachelor of Science in Business Administration, Emphasis Accountancy December 1996

California State University, San Marcos, CA

• Magna Cum Laude, 3.85 GPA

• Senior Project: Research/Marketing study for Pyxis regarding how to infiltrate small hospital market

Professional Experience

McConnin & Company Realty March 2010 to Present

Transaction Coordinator

• Utilize Short Sale Commander Software to process short sale of California properties.

• Utilize Top Producer software to compile and organize client information.

• In constant contact with clients via phone calls and email to request required documents and provide customer

service.

• Contact lenders on behalf of clients to assess bank requirements for short sale acceptance. Collect required

documents from clients, assemble then submit short sale packages to lenders.

• Follow up with banks on submitted short sale packages. Coordinate short sale between banks, homeowners, buyer’s

agents and escrow companies.

American Family Home Loans July 2003 to December 2004

Loan Processor, Independent Contractor

• Processed Conventional Loans using CALYX Point Software

• Performed all aspects of loan processing from ordering title to reviewing loan documents for closing.

• Began working at American Family Home Loans Del Mar office as an employee but towards the end worked from

home as an independent contractor.

Capital Advantage Lending September 2002 to July 2003

Junior Loan Processor

• Προχεσσεδ Χονϖεν τιοναλ Λοανσ

• Υτιλιζεδ ΧΑΛΨΞ Ποιντ σοφ τ ωαρε τ ο φιλλ ου τ λοαν αππλιχατιονσ ανδ τ ραχκ λοαν

π ρο γρεσσ.

• Οπενεδ εσχρο ω, ορδερε δ τι τλε ανδ αππραισαλσ, πυλλεδ χρεδι τ, ρε ϖιε ω ε δ λοαν

α ππλιχατιονσ φορ χοµπλε τ ενεσσ ανδ αχχυραχψ

• Χοορδινατε δ αλλ ασπεχτσ οφ λοαν φ ροµ λενδερ τ ο βορρο ω ερ

• Ενσυρεδ αλλ λενδερ χονδι τιονσ ανδ ρεθυιρεµεν τσ ω ε ρε µε τ ιν ορδερ φ ορ λοανσ τ ο

φ υνδ

• Μαναγε δ οφ φιχε ωηιλε βροκερ ωασ ουτ σιχκ φορ τ ω ο µοντησ

• Αδµινιστρα τιϖε τασκσ: χυστοµερ σερϖιχε ανδ ϖαριουσ σεχρε ταριαλ τασκσ

Campbell Dogué Accountancy August 2001 to May 2002

Accounting Assistant

• Tax Preparation

• Bookkeeping using Lacerte, Peachtree, and Excel

• Bank Reconciliation

• Administrative tasks: marketing letters, billing, payroll, customer service, various secretarial tasks

Computer Skills

• Microsoft Office • Turbo Tax • Peachtree • Short Sale Commander • Lacerte

• Calyx Point • Top Producer • PDF Fill • QuickBooks

Contact this candidate