Administrative Assistant Customer Service
Resume:
JANET S PATTON
**** **** ********* **. #*** **********@*****.***
Cell: 847-***-****
Phoenix, AZ 85016 Home:
SUMMARY OF QUALIFICATIONS
. 7+ years of experience and training in office administration, with
emphasis on effective problem solving skills and excel in customer
service relations
. Exhibited excellent communication skills disseminating information
both orally and written where others can understand
. Computer proficiency in MSWord2003, Excel2003, Outlook2003, and some
PowerPoint2003
. Experienced skill sets include but not limited to, daily
internet/intranet access for communications, online calendar
organization, scheduling conference rooms and audio visual equipment,
meeting planning, team communications, office machines (fax, scan,
copy), time keeping, travel arrangements, expense vouchers, company
vehicles and office telephone communications/contacts
. Demonstrated organizational skills for a supportive and efficient
office environment.
EMPLOYMENT HISTORY
Aerotek Professional Services Inc.
Phoenix, AZ
Receptionist/Administrative Services November
8, 2010 - November 29, 2010
. Answer, screen, and transfer up to 15 telephone calls communicating in
a clear, concise and professional voice
. Schedule Audio Visual equipment and company cars for company Engineers
and answer pertinent questions with appropriate answers
. Send, receive and distribute mail and other correspondences, as well
as, notify appropriate personnel of the arrival of mail and packages
. Communicate to administrative staff needed supplies in order to
maintain satisfactory inventory levels
. Greet visitors, provide access badges, validate parking and serve as a
first point of contact for the organization
Advantage Sales and Marketing
March 2010 - Present
Event Specialist
Phoenix, AZ
. Generate excitement, brand awareness, and increase product sales
through event sampling and promotions
. Read all program materials concerning product information, set up and
breakdown event and display area within 15 minutes, in addition to,
preparing and sampling products on scheduled event days
. Support team efforts by acknowledging successes of co-workers,
encouraging counterparts to persevere with challenging tasks and
displaying a positive attitude throughout the work environment
. Meet and greet club members, show the qualities and benefits of the
product, discuss the availability of the product, answer questions,
and close the sale of the product.
Janet S Patton - p.2
Native American Baha'i Institute
October 2008 - December 2009
Administrative Assistant
Houck, AZ
Direct administrative assistant support for co-administrators, staff and
volunteers
. Major contributor to the initial and ongoing impressions of those
served by the institute by greeting the customers, serviced their
needs, provided technology resources and personal care opportunities
. Trained customers on community development, self-esteem, personal
values and self-awareness
. Received monthly expenditure reports and electronically submitted
reports to main office
. Maintained financial documents such as checkbooks, balanced checkbooks
to ensure sufficiency of funds and communicated to management the need
for additional funds
National Baha'i Center - Office of Community Administration
January 2002 - September 2008
Administrative Assistant
Evanston, IL
Direct administrative assistant support for Manager plus 5 team members
. Initial contact person for visitors and incoming communications
(telephone, fax, emails, surface mail) and distributed to manager or
consultants depending on regional locations or need of caller
. Utilized company specific database to store and house written
communications, consultant responses, contact information and assured
files were kept confidential
. Maintained confidential chronological paper files of communications
from international correspondents
. Copied monthly case studies and other pertinent information for
monthly Executive management meetings
American Express July 1998 -
December 2001
Executive Administrative Assistant II, III
Phoenix, AZ
Direct administrative assistant support for 3 Directors plus team members
. Performed several office practices and services to directors, project
managers, team members and contractors on a daily basis
. Supported all requests and changes in a timely and professional
fashion with accuracy and excellent customer service
. Supported to administrative associates and volunteer goals of the
American Express Company, IT Department
TRAINING/EDUCATION/CERTIFICATIONS
ASU West
Phoenix, AZ
Writing for Professionals
Glendale C.C.
Glendale, AZ
Associates Degree - General Studies
Glendale C.C.
Glendale, AZ
Certificate in Business Technology
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