Manager Quality Control
Resume:
ROBERT C. MARTIN
GARLAND TX ***42
Seasoned manager with 20 years of extensive experience in operations,
warehousing, distribution, trafficking, and transportation industry,
seeking a management position. Background includes managing all phases of
importing/exporting, domestic and international shipping, receiving,
inventory control, transportation logistics, and operations management.
Strong problem solving capabilities. Excellent verbal, organizational, and
prioritizing skills. A self-starter, alert to potential problem areas with
creative approaches to solutions. A team player, goal oriented and cost-
conscious.
WORK EXPERIENCE AND ACCOMPLISHMENTS
GENCO; Irving TX (75061) 2008-Current
Operations Supervisor, Rickett Benkiser Mucinex DC
Manage daily picking, receiving, loading, CMO and shipping office
functions. Establish and maintain productivity measurements. Implement
safety standards. Implement 5s standards and culture. Assist with Lean
Initiative and implementation. Establish functional dock/drop zone matrix.
Implementation of mobile printers. Access Data Base and AS400/WMS system
proficient. Organize X Trim projects for value savings projects. Establish
productivity reports and accountability. P&L analysis. Actively help,
support and contribute to all aspects of the operation.
. 2009 Picking Standard per budget: 175 actual 225-250
Accomplished with accountability and friendly competition.
. X Trim Mobile Printer implementation savings: $15K annually
Accomplished utilizing Lean Process analysis.
. 2010 Picking Standard per budget: 250 actual 280
Accomplished using accountability, friendly competition and Lean
Process analysis.
. 2010 Checking Standard: 500 actual 800
Accomplished using accountability friendly competition and Lean
Process analysis.
. 2010 Wrapping Standard 12 actual 15
Not previously budgeted was able to get it included due to time
intensity
. Safety: no lost time 3 years running
Accomplished via daily safety topics and reward system.
. On time shipping: 2009-current 100%
Accomplished with daily weekly outbound and transportation planning.
. Left On Dock: 0
Accomplished with daily dock inspection and organized space
utilization.
. Mucinex D accountability in warehouse 2009-current 100%
Controlled substance 100% accuracy accomplished by physical inventory
every 2 hours.
. Turnover: 0%
Accomplished with constant proper training, mentoring and
acknowledgment feedback.
. All other productivity standards, receiving, put away and
loading 2009-current average 100% or better.
Accomplished via accountability, real time feedback, constant
reinforcement and daily number posting.
Operations Specialist
Spent 9 months traveling to new Genco start ups in a floor operations roll
to trouble shoot and iron out existing problems as well as manage day to
day operation. Train, evaluate and give constant feedback on operation.
Sites include Reckitt Benkiser Utah, Xerox Ohio and Grainger Vancouver.
WORLD PAC; Farmers Branch TX (2005-2008)
Branch Operations Manager
Manage all aspects of auto parts distribution warehouse/sales office.
Forecast and plan the future growth and development of all areas of the
business. 2 assistant managers, 30 warehouse employees, and 5-contract
drivers complement the operation, which grosses $1.3M per month and retains
an average profit of 11-12%. Responsible for reporting next years annual
budget which consist of gathering all branch expense data and project into
the data potential branch growth based on solid revenue data, trends in the
market area, and diligent communication with the area sales director. Also
budget capital expenditures.
Meticulous monthly examination of the branch P&L. Setting the budget the
year before the P&L becomes the branch report card. The 3 years I spent
with World Pac the branch averaged a 34% increase in sales revenue budget
dollars and $3M over operations budget dollars retaining 14% profit
overall. There was little to no growth before this time frame.
Constantly plan and execute new routes and new territories including out of
state ventures. Modify and or rearrange existing routes that are too heavy
and add new trucks and employees. Add new customers to existing routes via
Map Point for optimal route efficiency.
Maintain and manage Symbol bar code scanner units. System capable of
tracking all drivers at all times. This tied into delivery pods as well as
all returns allows the branch to be paperless. Also used to monitor and
manage driver route efficiency.
Responsible for the fleet management of 16 small trucks as well as gas
reconciliation. New hire interviewing, employee reviews, motivate and
counsel employees as well as aggressively reduce vacation liability.
Inventory management of a monthly average $2.5M stock. The average order
fill rate remains a consistent 98.8%, which equates to a very tight and
diligent receiving process ($850K inbound per month), which incorporates
meticulous accurate procedures, and hiring the right people. The 2006
inventory completed in October and based on $2.3M stock, the total variance
was plus $1500.
Maintain the building and plan for the future. Recent remolding of the
entire office and bathrooms. Recent expansion project of the warehouse to
improve efficiency and overall flow. As a result of the warehouse
improvements moral went up and so did productivity. The warehouse pulled an
average 750-850 orders per day, that count went to 900-1000 per day with
less people.
ELECTRONIC DATA CARRIERS/BEKINS; Carrollton, T X (1999- 2005)
Operations Manager
Manage local and remote fleet thru the use of 3 dispatchers, 3 customer
service appointment setters and 12 drivers/helpers. Fleet consists of 7
local bobtails running 6 days a week. 1 West Texas bobtail running 3 times
a week. 1 tractor-trailer West Texas weekly run. 1 East Texas bobtail
running 3 times a week. As well as Colorado, Oklahoma, Louisiana, New
Mexico, and Kansas runs.
Manage fleet maintenance as well as all rental equipment needs such as
bobtails, tractors, trailers and moving industry equipment.
Manage O&I (office and industrial moves) teams as large as 100 man jobs.
Responsible for maintaining/controlling expense versus revenue ratios to
optimize profit.
Manage driver and truck files to comply with DOT, Bekins and EDC rules.
Holding weekly training to further educate operations staff.
Warehouse/Cross Dock Manager/Inventory Control
Manage all aspects of shipping & receiving in 350,000 sq. ft. warehouse
Control all freight pulling and loading for 6 local bobtails and 4
local/long haul trailers
Maintain all storage accounts, Bekins or EDC consisting of high value
products; computers, copiers, TV's, ATM's, communication equipment, trade
show vaults, etc.
Inventory control management implementing the use of W.M.S., Warehouse
Management System as well as smaller in house RF scanning system
Responsible for regular cycle counts and 1-2 physical inventory counts
consisting of as many as 10k serialized pieces
Manage 2nd largest Bekins cross dock moving an average of 2000 shipments
weekly
Maintain all building maintenance, alarm systems and ordering of packing
supplies.
ELLMANS INT; Dallas TX (1995-1999)
Warehouse/Traffic Manager
Managed office and warehouse with 10 employees and a average inventory of
$1 million in furniture per month
Negotiated and carried through all importing and domestic traffic
20 truck loads per month imported with several traveling direct to clients
$20 thousand per day shipping outbound with LTL carriers and brokered
freight
Quality Control Manager/Purchasing Agent
Quality control specialist with emphases on construction, finishes, and
packaging
Digital camera photos and full specifications analysis and worked direct
with manufactures to insure quality
Buyer for all office and warehouse equipment, supplies and daily needs with
a $25 thousand per month budget
QC/Sample Buyer
New product development and samples buyer
Furniture Show Coordinator/ Outlet Store Manager
Furniture market coordinator 2 times a year at the High Point Furniture
Show main building in a 3 thousand sq. foot room
Furniture outlet store Manager, advertising coordinator, and salesman with
a $15 thousand average weekend revenue
SOUTHERN ENTERPRISES, INC.; Dallas, TX (1983-1995)
Warehouse/Traffic Manager (1993-1995)
Implementing advanced inventory control systems to handle $2.8 million of
merchandise with 8-time turnaround
Consolidated freight carrier discounts for optimum pricing in $1.5 million
monthly shipping atmosphere
Managed 30 employees, implementing company policies and administrative
procedures
Warehouse Supervisor (1985-1993)
Managed all aspects of order pulling and shipping procedures
Supervised truck loading, unloading and returns
Organized UPS, domestic, international, and express freight shipping
Dock Supervisor (1984-1985)
Supervised the processing of orders to be shipped
Contacted carriers to arrange timely pick-up schedules of processed freight
Prepared domestic and international bills of lading
ALLIED FINANCE CO.; Dallas, TX (1981-1983)
Assistant Purchasing Agent
Reorganized Supply Room to serve ordering and inventory needs of 56
branches
Met with vendors to negotiate competitive supply pricing
Assisted Vice President of Marketing with advertising layouts, printed
matter, and in-house form designs
COMMUNITY ACTIVITIES
Sponsor couple for newly engaged through Church
Budget Drive volunteer for Church
Crime Watch Captain in residential neighborhood
YWCA Assistant soccer couch and volunteer
EDUCATION: Bryan Adams High School; Dallas, TX (1982)
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