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Customer Service Sales

Location:
Cuyahoga Falls, OH
Posted:
January 15, 2015

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Resume:

Malek A. Matar

abhw80@r.postjobfree.com 330-***-****

E D U CA T I O N

University of Akron Akron, Ohio

Bachelor of Science: Computer Information Systems: Programming Spring 2015

Cumulative GPA: 3.0

o

Dean’s List, National Society of Collegiate Scholars

o

E X PE RI E N CE

Canton, OH

Metro PCS

June ‘13 - August ‘14

Regional Manager

Managed 9 retail locations with over 50 employees and annual revenues of over $1.5 million across mid-Ohio

Integrated social media into marketing efforts with social-linked reward system which increased sales by 10%

Setup integrated control system including cross company security monitoring and asset protection processes

which reduced inventory and cash shrinkage problem of $20,000/month to $300/month

Developed a sales contest application in Visual Basic that allowed sales employees to view their monthly quota

progress and view projected commissions

Sprint Solon, OH

January ‘12 - May ‘13

Store Manager, Technician Lead

Created region wide training website that included that sales techniques, customer service, and on boarding reduc-

ing training time from 2 weeks to 1 week

Top ranked salesman and employee in Ohio for 3 consecutive months, outsold next salesman by 20%

Repaired personal computers and mobile devices, replacing hardware or troubleshooting software

Match-A-Resident Hudson, OH / San Francisco, CA

Web Development Intern May 2012 - August 2012

Co-led algorithm development for a smart matching service, matching applicant credentials by using stored

procedures and data mining

Designed all registration, contact and authentication forms and pages for the website using PHP

T-Mobile Akron, OH

IT Supervisor July 2010 - November 2011

Created an automated process for ordering supplies and equipment based on sales forecasts and weekly demand

Developed inventory transfer software in C++ that allows employees to request inventory or supply transfers

Set-up a server based point of sale and sales incentive systems

MSA National of the US and Canada

April 2010 – July 2011

IT Advisor

IT Advisor to Treasurer and Board of Director of 501(c) national non-profit with over 200 university chapters

Advised Treasurer through reworking of website in Drupal

A D DI T I O N A L I N F O RM AT I O N

Leadership

ISAK Youth Leadership, MSA Kent, MSA National Conference Committee

Technical

Programming: Visual Basic, Java, C++, C#, Ruby (intermediate) and Python (intermediate).

Web Development: HTML, CSS, ASP.NET, Javascript, PHP (intermediate) and Ruby on Rails (beginner)

Databases: SQL Server, MySQL, Oracle

Operating Systems: Windows, Mac OS, Linux.

Interests

Technology, travelling, culture, reading



Contact this candidate