Sales Customer Service
Resume:
FREDERICK L. SCHAFFER
Wixom, MI 48393 **********@*****.***
I offer experience in territory, time and account management. My team
oriented, customer focused leadership with ability to apply innovative yet
practical solutions to problem solving, allows me to take command of
assignments with minimal supervision. Throughout my employment history, I
have been recognized for my technical aptitude and communication skills.
With my enthusiasm for customer focused service and a drive to excel, I
will be a valued team member.
Employment Experience
Tuff Shed, Denver, CO June 2008 to Jan 2010
Area Sales Manager
The largest storage building and garage manufacturer / wholesaler in North
America
Field manager, servicing Home Depot stores.
. Represent Tuff Shed to all levels of Home Depot personnel, from vice
presidents to management teams and associates.
. Develop and implement sales, marketing, merchandising and training
programs for store associates.
. Achieved 38% same-store sales increases
. Taught sales training in both classroom and one on one formats.
. Submit sales and expense reports using Microsoft software.
. Used Citrix & Wells Fargo online expense programs and email for
communications.
. Developed and initiated an email-based program to more effectively
inform my twenty-five stores in a two-state territory regarding
products and promotional information. My email program was adopted
region wide.
Armstrong Cabinets, Crystal Lake, IL Aug. 2001 to Jan. 2008
Field Coordinator Multi-Family Division
International kitchen cabinet manufacturer and wholesaler
. Manage a large number of multi-family construction projects,
concurrently, in a three-state area. Coordinate and schedule Full-
Truck-Load (FTL) and Less-than-Truck-Load (LTL) deliveries, often on
Just-In-Time (JIT) basis within budget constraints.
. Manage and coordinate budgeted labor for job site product dispersals.
. Conduct on site and blueprint inspections. Negotiate cabinet and
construction changes, adjusting as needed.
. Negotiate completion dates and prepare contract addendums.
. Consult and coordinate project with architects, builders, developers,
manufacturer, skilled and unskilled laborers, trucking companies and
union contractors.
. Developed and formatted standardized procedures using MS Excel to
manage inventory control.
. Using MS Word program, established protocols to coordinate
manufacturing, shipping, administrative offices and jobsites that
resulted in reduced errors, more amicable contract enforcement and
improved job profitability.
. Continue to serve as parts, repair and customer service contact for
projects for several years after completion.
. Converted from using corporate hard copy record procedures to computer
based forms and storage, improving my ability to access job detail and
records. This included handwritten sales and service parts orders
converted to self created MS Excel forms. Time savings, improved
legibility and minimized mathematical errors resulted.
. Selected for trial conversion from paper based design to CAD "20/20"
kitchen design program.
. Achieved and maintained best overall job profitability in region.
FREDERICK L. SCHAFFER (continued)
Page 2
1330 Woodbridge Lane PH:
Wixom, MI 48393 **********@*****.***
Williams Panel Brick Detroit, MI
Sept 1993 to Oct 2000
Sales Representative
Largest fireplace stone and brick veneer wholesale / retail supplier and
installer in Michigan.
. Conducted blueprint take-offs and designed stone and fireplace
applications with architects, builders, trades and end users.
. Coordinated deliveries and installations with builders, homeowners and
laborers.
. Serviced builder, developer and installer accounts statewide.
. Increased account sales by 300%, doubling active accounts.
. Built and maintained the highest average ticket in division.
. Instructed classes in installation of fireplaces, brick and stone.
Farmers Insurance Group, Canton, MI. Aug 1999 to July 2001
Multi-Line Insurance Agent
Fourth largest property, casualty, health and life insurance company in
North America
. Worked simultaneously with above listed position.
. Developed, and managed insurance office at "Auto Nation Mega
automobile dealership", doubling agencies auto policy sales volume.
. Formulate insurance quotes and bind insurance policies using the
Farmers Insurance Group computer based underwriting programs.
. Agency Partner: Licensed by the State of Michigan with full binding
authority for Property, Casualty, Life and Health insurance sales.
EDUCATION
Central Michigan University, Mount Pleasant, MI
Bachelor of Science Business Administration Degree Industrial Management
3.7 GPA
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